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Business Profile

New Car Dealers

Mercedes-Benz of West Covina

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Mercedes-Benz of West Covina's headquarters and its corporate-owned locations. To view all corporate locations, see

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Mercedes-Benz of West Covina has 3 locations, listed below.

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    Customer Review Ratings

    1.31

    Average of 13 Customer Reviews

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    Review Details

    • Ella Z

      Date: 04/10/2025

      I went there last week and talked to my sales representative about the amount of money leasing for each month and the down payment for the *** 350 coupe. We've both agreed on the amount, so I got there again to sign any contract or payments needed. My salesperson has a great attitude towards our leasing of the car, but later the finance or whatever manager told us to go to his office and gave us a random but higher amount for both the down payment and monthly payment. We've asked, "Why is it more expensive now? Didn't we already agree on the price of what my sales told us?" The manager be like, "Don't listen to your sales, he listens to me. I make the final decision." Later, I was chatting with my husband about the price, the manager lost patience and grabbed the contract on the table, then left. With no word, I would think he acts like a kid when parents don't buy him candy. Bad service, bad patience, and bad temperament. Later, my husband and I left the store. But my husband was so mad at the manager's attitude that we went back. We started to argue with the manager, the manager started to say "get the f*** out of here, you guys are not suppose to be in here". We went into his office and argued about the words that he used against us and all of the other employees' attitudes towards us. We started to film, and they also started to film. One of the female employees there started to film us until we left and shook her head like we were wrong. This place is ridiculous, the attitude, environment, and all of their reactions towards my situation. This is a place full of racism. I feel so horrible and regret getting service from this store. Please do something about this manager, ***** **.

    • Gilberto G

      Date: 11/28/2024

      ***** ******* IS A HORRIBLE, CLUELESS, ENTITLED KID. Messaged me: cant answer the phone? Then proceeded with keep dreaming about the ** and immediately deleted his message on IMessage. I then messaged him really? And he simply said reallyIs this the respect a normal shopper receives? I hope he matures and does not further communicate with me. I will file an harassment complaint if he continues to message or call me.Their managers cant reply to the email I sent them. All 4 of them. ******** dealership. ******** customer service. Would never recommend them to anyone. Cant imagine the ** they shove down customers throat.

    • Yvette G

      Date: 11/09/2024

      We've had such a horrible experience here. The old bait and switch. They tell you one thing and do another. ****** is bad at his job. He lies a lot. Report them to consumer affairs.

    • Gabriel B

      Date: 10/30/2024

      I purchased a 2021 C *********************************************************************************************************************************************************** the car I test drove it. it was nice but the previous owner did not take care of it there was a chip in the windshield and a really heavy odor in the interior I had a very bad experience with customer service they gave me what I wanted to hear and get me off there hair they didnt take anything to consideration I got my first oil change 6 months later and my mechanic mentioning there 7 maintenance issues needed to be replaced and the paint was faded on the rear and front bumper this car was in accidents before the dealer did not notify me of all these issues before i bought the vehicle and said my warranty doesnt cover any of this multiple times I called and wanted to get this issues resolved they keep hanging up on me when I call they are not trust worthy I brought my vehicle in to get fixed and did not replace parts what they said they replaced I had to pay money out of my own pocket and had to accept the consequence that I got a lemon they do not want to help I also had to argue with them to give me a loner car while my car was getting repaired it was a big hassle for them because they said they were to busy didnt seem they want to deal with me I hate to complain Ive been feeling very frustrated with this vehicle and the customer service with this dealer they arent helpful or trustworthy

    • Chase C

      Date: 06/21/2024

      I had an extremely negative experience at this dealership. The sales tactics were aggressive and biased based on the cars customers drive.On June 19th, a slim, short white salesman in a suit who drives a ************ attended me. When I told him I drove a ******** C43, his disdain was palpable. He made me feel like I had committed an offense for not showing an immediate intention to purchase. After 15 minutes, he bluntly told me to choose a car and place an order, while pointing towards the exit.With my extensive experience in car sales, I recognize proper customer treatment, and this salesmans attitude was offensive and unprofessional. When I mentioned checking out the Audi dealership next door, he showed disdain and said, "You can't downgrade from ******** to Audi."If this is the standard customer treatment, your dealership will be on my blacklist. I will ensure all my acquaintances avoid your dealership and leave negative reviews on social media.

    • Javante B

      Date: 05/23/2024

      I stumbled across ******* Covina website while searching for a G Wagon. While reviewing the interior description of vehicles, I noticed an awkward characterization of the seats. The seats were white with black trim but they decided to be offense and describe it was Platinum white and Black man. I initially thought it could've been a typo so I searched other G Wagons. I saw multiple interior descriptions that said "Black man." They even had "Black interior" listed on some vehicles. Now there are many words to describe a Black color but for some reason, they wanted to be tasteless and demeaning towards Black men. I thought it was blatantly racist and disgusting. I'm not sure why Mercedes Benz of West Covina thought it would be ok to do something so offensive. I reached out to them on their website on May 6th but haven't heard anything back, nor have the interior description changed. I don't think this complaint will suffice but it's a start.

    • Stacie T

      Date: 02/28/2024

      I had a good experience here. Salesman ***************** was awesome and GM *************************** was extremely helpful. I am 100% satisfied.

    • Raul V

      Date: 08/14/2023

      Worst place ever to buy a car ,treat you rerrible and service department is no better all rude people there bought a $70,000 car there and went to sales to program car said they would get to me when they had time as 4 men sat at desk doing nothing I am writing to metcedes benz about them nasty ugly people in management if you can call it that I advise anybody to buy elsewhere.

    • Lynsey R

      Date: 07/28/2023

      My car, a 2019 Smart Car manufactured by ************* and purchased in June 2019 from the West Covina ******************************* has been a disaster. I had an unfortunate accident in April 2023 (car still under warranty with MBZ) and I reported this through my insurance company, ****************** The car was confirmed "not totaled" and it would be ready in May. It is now July 28 and I am still without a car. The hold up is not with the insurance provider but *************. The Interior door trim and side airbag must be made in order for the car to be road worthy. That said, MBZ do not have any spare parts and must make the part from scratch. When I speak to MBZ at West Covina, they don't provide me with the information I need and cannot provide me with an ETA. Isn't it law that all cars manufactured must have parts? Again, the year of my car is 2019 and MBZ have no parts, and they are refusing to give me an ETA of when I might receive these parts in order to use my car. All of this said, I am without transport but paying my high auto insurance premiums and unable to afford a rental car. MBZ have refused to give me a loaner or any idea of how long this will take. I have called MBZ in West Covina several times and they talk over me and don't give me any information. I have also asked on the likelihood that they buy my car from me, and they just pass me from person to person without a response. I am beyond frustrated and sad that I paid $30,000 for a car back in 2019 and it only has ****** miles on it, yet, I can't use it because it's in the hands of MBZ.

    • Rob V

      Date: 03/11/2023

      Scammers dealership Tried to ad on $5000 at signing Oh sorry mistake they said , if we did not catch it then they would not say anything Vehicle was also not checked Drive it home and immediate had problems Sales manager ****** never followed up on anything Stay far away from this place

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