Business ProfileforBird Rides, Inc.

Today I went on a run to a track about 1.5 miles away. I did my track run a little heavy. I thought a scooter ride a mile down the street would be nice. I could then do a nice cool-down walk the remaining half mile. So great! I find a Bird scooter right down the street. I navigate to the scooter and get it started no problem. Enjoyable ride. Its 5 AM so its basically just me. I get to my destination and attempt to park. Says I'm not in a parking zone. OK, seen this before. Ill just go back a couple hundred yards East because I know you can park there. No, doesn't work. OK. So I proceed to ride all around *********** for probably ***** minutes parking in multiple locations. I am in IT so I good into troubleshooting mode. I try and use the ** features with no success. Im tapping all over the map to try and find a place where I can park. I don't even think it would let me park back where I started. I then proceed to send my support issue to you.Finally I submit a ticket request to the company. They do refund me $10 as apparently this happens all the time where people just get charged extraordinary amounts for not being able to end a ride. In my case, my total expenses were $31+ for the ride which also triggered a $40 auto deposit. But I guess they gave me back $10, so my mile cost me $61 from my account to go down the street. The sad part is, they acknowledge that the Bluetooth connectivity can be bad and that it happens. If this happens all the time, safeguards must be in place to cancel the ride. I mean worst experience I've ever had anywhere. Do you know how anxious someone can be watching their account drain and the time keep going up and there's nothing you can do about it? And even when I contact customer service who knows it's an issues, throws a water bottle on a building file.