ComplaintsforProdege, LLC

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Initial Complaint
07/16/2024
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
This company has a history of not rewarding for games after you reach higher levels for more payout. Twice in the last month, this happened to me. I submitted a ticket for the first game and was asked to provide proof after I had submitted a ticket with proof. This is a way to frustrate and delay. I just deleted the game. The second game I had an issue with, I again submitted a ticket with proof, then was asked to submit the information yet again. I did and was denied with an oh well, we arent responsible for glitches. It tracked through 15 levels. I spent days and hours getting through level 24, collecting coins every hour to get to that level, sent screenshots of everything that was asked for and told basically too bad. I wont be playing any more games on this platform for sure. I usually dont play them at all, and if they looked at my account, they would see that most of my points are from surveys. But they have no ability to analyze, and proof, after they ask for it, doesnt matter. I know for a fact that if I had someone record me playing and finishing the level, I still would have been turned down. They are keeping the higher level payouts and banking it is all I can figure. The game didnt just stop tracking once the payout got higher. Please. My ticket number is #********. Can someone look at this beside the human robots. Youre losing people left and right over this. The complaints on social media are over the top. I think the *** should look into this.
Business response
07/23/2024
Hello,

Thank you for reaching out to **. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible.

To help us do so, please consider the following:

1. Our standard response time is within 10 business days.

2. We address all CS requests using the same process and in the order received, regardless of how they are submitted. However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action. Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.

3. If you havent yet submitted a CS ticket for this issue, it is not too late to do so by following this link ************************************; As noted, this will facilitate our resolution of your issue.

4. If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.

If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention. We are here to help and look forward to resolving your concern.

Prodege ****************
Customer response
07/23/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
07/11/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Shortly after creating my account, ********* deactivated my account for supposedly violating their terms of service in regards to discover offers. However, I didn't do anything outside the realms of their requirements. I was only given a vague reason for my deactivation upon reaching out to support and stopped receiving responses after my first response. I had $50 pending and was looking forward to redeem them, but now I can't. I spent hours of my time completing offers. Support never gave me a way to resolve this or a specific reason.
Business response
07/15/2024
Hello,

Thank you for reaching out to us. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible.

To help us do so, please consider the following:
1. Our standard response time is within 10 business days.

2. We address all CS requests using the same process and in the order received, regardless of how they are submitted. However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action. Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.

3. If you havent yet submitted a CS ticket for this issue, it is not too late to do so by following this link ************************************; As noted, this will facilitate our resolution of your issue.

4. If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.

If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention. We are here to help and look forward to resolving your concern.

Prodege Customer Service
Customer response
07/15/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. My account was restored prior, so thank you.

Sincerely,

***************************
Initial Complaint
07/11/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I have been doing surveys for swagbucks. I cashed out $10 on 07/10/2024.Today 07/11/2024, I go to log in and all of a sudden I can not log in.I have done a password reset and still can't log in. Seems that swagbucks has locked my account for no reason.
Business response
07/15/2024
Hello,

Thank you for reaching out to **. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible.

To help us do so, please consider the following:

1. Our standard response time is within 10 business days.

2. We address all CS requests using the same process and in the order received, regardless of how they are submitted. However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action. Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.

3. If you havent yet submitted a CS ticket for this issue, it is not too late to do so by following this link ************************************; As noted, this will facilitate our resolution of your issue.

4. If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.

If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention. We are here to help and look forward to resolving your concern.

Prodege ****************
Customer response
07/17/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
I have spoke to swagbucks via email and I can now log into my swagbucks account.
Customer service was very helpful in this matter and very professional

Sincerely,

*************************
Initial Complaint
07/09/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Prodege LLC affiliate MyPoints LLC advertised a promotion wherein signing up for a ********** account through the ******************** platform and completing 2+ direct deposits totaling $400 would result in ****** MyPoints points. This equates to over $300 in prepaid Mastercard cards via the MyPoints redemption portal. Upon creating the ********** account and satisfying all requirements (with photo evidence) MyPoints is refusing to credit my account with the advertised points. This is essentially a false advertisement for a $300+ bank sign up bonus that they have paid out $0.
Business response
07/12/2024
Hello,

Thank you for reaching out to **. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible.

To help us do so, please consider the following:

1. Our standard response time is within 10 business days.

2. We address all CS requests using the same process and in the order received, regardless of how they are submitted. However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action. Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.

3. If you havent yet submitted a CS ticket for this issue, it is not too late to do so by following this link *************************************************; As noted, this will facilitate our resolution of your issue.

4. If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.

If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention. We are here to help and look forward to resolving your concern.

Prodege ****************
Initial Complaint
07/08/2024
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This company runs swagbucks.com and promises cash for such acts as playing games, taking surveys and more.However, especially on high payout choices websites freeze or just unexpectedly close. This does happen occasionally and I stress occasionally. But upon nearly completing these high payout surveys they crash returning u to original start page or just crash This happens everytime and to often to be blamed on glitches, errors and such
Business response
07/11/2024
Hello,

Thank you for reaching out to **. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible.

To help us do so, please consider the following:

1. Our standard response time is within 10 business days.

2. We address all CS requests using the same process and in the order received, regardless of how they are submitted. However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action. Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.

3. If you havent yet submitted a CS ticket for this issue, it is not too late to do so by following this link ************************************; As noted, this will facilitate our resolution of your issue.

4. If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.

If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention. We are here to help and look forward to resolving your concern.

Prodege ****************
Initial Complaint
07/07/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I signed up for an account with ********* to take surveys in exchange for points that are redeemable for a number of rewards, including cash. After only a week or so of participation, my account was deactivated without warning. Upon reaching out to support, a they responded with a pre-filled response 3 times. Twice they followed up saying the decision was final and case was closed, but they won't tell me what I've done wrong. My third request wasn't even to get my account back (though I would like to continue with Swagbucks), but rather to simply explain what my "violation" was. The response was identical to the 2 previous support requests without answering my question. It is clear that no one is actually trying to investigate.I assure that I've done nothing wrong, other than being close to redeeming points for a prepaid mastercard. It's almost as if they collected my data and then closed my account so they didn't have to compensate appropriately. I have answered all questions honestly, not shared any information, and of the required age.
Business response
07/11/2024
Hello,

Thank you for reaching out to **. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible.

To help us do so, please consider the following:

1. Our standard response time is within 10 business days.

2. We address all CS requests using the same process and in the order received, regardless of how they are submitted. However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action. Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.

3. If you havent yet submitted a CS ticket for this issue, it is not too late to do so by following this link ************************************; As noted, this will facilitate our resolution of your issue.

4. If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.

If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention. We are here to help and look forward to resolving your concern.

Prodege ****************
Customer response
07/11/2024

Complaint: 21954150

I am rejecting this response because:
I have already submitted 3 requests, all of which have gone unanswered as to why my account was deactivated. All 6 email responses from you have been the same, and dont actually address my question. For example, I just asked is there a reason why you wont answer my question? And you simply responded with the same macro youve used on me over and over

Sincerely,

*********************************
Business response
07/16/2024
Hello,

Thank you for contacting us regarding your account. We value your cooperation in trying to resolve this matter.

After thoroughly reviewing your account, we have determined that your concern was addressed through support tickets # ******** and 14528282.

We have carefully reviewed your case and unfortunately, we must inform you that our previous decision to close your account remains unchanged.

Please note that we take all complaints seriously and have considered all aspects of the case before reaching this decision. While we understand that this may not be the result you had hoped for, we kindly ask that you respect our decision.

Best regards,

Customer response
07/19/2024

Complaint: 21954150

I am rejecting this response because:
The tickets never addressed why my account was closed. I have done nothing wrong and feel like Ive been robbed of my time and earned money. When I asked what I did wrong you simply replied with a macro. No one is actually answering my question as to why my account was closed. I truly feel as if closing my account was a way for you to get data without compensating people for their time. I would like to have an opportunity to verify what activity was happening that suspended my account, and find a way to reinstate

Sincerely,

*********************************
Initial Complaint
07/07/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I was banned from swagbucks immediately after making a purchase that was supposed to be reimbursed via swagbucks. I made the purchase got a notification congratulating me on earning the points and then when I went to log in I was immediately banned for violating terms. There's now way I could have violated anything I've only done game offers. I've reached out on three separate occasions and have only recieved automated responses with no additional info. At this point if the ban was appealed I would no longer have time to complete the high value swagbuck goals in the games I was working on which I believe is intentional.
Business response
07/10/2024
Hello,
Thank you for reaching out to us. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible.

To help us do so, please consider the following:

1. Our standard response time is within 10 business days.
2. We address all CS requests using the same process and in the order received, regardless of how they are submitted. However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action. Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.

3. If you havent yet submitted a CS ticket for this issue, it is not too late to do so by following this link ************************************; As noted, this will facilitate our resolution of your issue.

4. If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.

If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention. We are here to help and look forward to resolving your concern.

Prodege Customer Service
Customer response
07/10/2024

Complaint: 21952744

I am rejecting this response because:
As i have stated in my original complaint I have made three attempts to get this resolved through your cs portal. Each time I recieved an automated response that says I violated the terms and services. I always respond asking for clarification they respond with an automatic we have a decided to uphold the ban and no further assistance will be provided
Sincerely,

***************************
Business response
07/16/2024
Hello,

Thank you for contacting us regarding your account. We value your cooperation in trying to resolve this matter.

After thoroughly reviewing your account, we have determined that your concern was addressed through support tickets # ******** and 14501601.

We have carefully reviewed your case and unfortunately, we must inform you that our previous decision to close your account remains unchanged.

Please note that we take all complaints seriously and have considered all aspects of the case before reaching this decision. While we understand that this may not be the result you had hoped for, we kindly ask that you respect our decision.

Best regards,
Customer response
07/19/2024

Complaint: 21952744

I am rejecting this response because:
While I do respect your decision and right to uphold that wasn't the issue I was facing. The issue as pointed out several times is I am failing to recieve any sort of clarification . I have tried following with support tickets and they basically say they will be upholding the decision. Which again is fine.but when I ask for clarification of why my account was suspended I never get an actual response. In order for me to consider this resolved in a satisfactory manor inwould like to know what exact terms I broke as well as how I broke them. I am still receiving daily notifications for an account I can't access.
Sincerely,

***************************
Initial Complaint
07/06/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I was playing a game that ********* agreed would give me points if I completed certain tasks. For half of the time Swagbucks would mark off that I had completed them, but after several tasks it stopped showing that I completed them. I contacted their support and **** told me I needed to wait 30 days to make sure it wouldnt show up. So I waited the full 30 days. Nothing changed. I emailed **** back and told him my issue. I had screenshots and proof that I completed each task within the allotted time. He assured me several times that I would get my points credited to my account. Then he passed me to ***** who gave me less than half of the points I earned and told me that I will not be receiving the rest of my credit, even though I had been told I would get it and I had proof that I had completed the tasks. I have tried emailing back to ask about it and they have completely ignored my emails. It is incredibly unprofessional and ridiculous. They owe me $145 worth of points.
Business response
07/10/2024
Hello,

Thank you for reaching out to **. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible.

To help us do so, please consider the following:

1. Our standard response time is within 10 business days.

2. We address all CS requests using the same process and in the order received, regardless of how they are submitted. However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action. Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.

3. If you havent yet submitted a CS ticket for this issue, it is not too late to do so by following this link ************************************; As noted, this will facilitate our resolution of your issue.

4. If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.

If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention. We are here to help and look forward to resolving your concern.

Prodege ****************
Initial Complaint
07/05/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Dear Swagbucks Support Team,I am writing to express my disappointment regarding the recent suspension of my account. I have been a loyal Swagbucks user for several years and have completed numerous offers successfully.I am a huge fan of Swagbucks, not only because it allows me to earn money but also because it is a platform I genuinely enjoy. I have written several articles recommending Swagbucks on my blog (*****************************************************). My blog receives approximately ******* monthly visits, and I have a dedicated readership of over ***** users to whom I frequently recommend ********* offers. They, too, appreciate the platform and the opportunities it provides.If the reason for my account suspension is the discrepancy between my account name and my PayPal name, please note that this is due to the use of my English name for Swagbucks and my Chinese name for PayPal. If possible, I would appreciate your assistance in updating my Swagbucks account to match the PayPal verified Chinese name.It has been a month since I last submitted a ticket, and I hope this issue can be resolved promptly. Please forward this email to the department that handles account suspensions.Thank you for your time and assistance.
Business response
07/10/2024
Hello,
Thank you for reaching out to us. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible.

To help us do so, please consider the following:

1. Our standard response time is within 10 business days.

2. We address all CS requests using the same process and in the order received, regardless of how they are submitted. However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action. Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.

3. If you havent yet submitted a CS ticket for this issue, it is not too late to do so by following this link ************************************; As noted, this will facilitate our resolution of your issue.

4. If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.

If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention. We are here to help and look forward to resolving your concern.

Prodege Customer Service
Initial Complaint
07/05/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Hello my survey page ******************************* on the swagbucks app was flagged by swagbucks on July 3rd that Prodege LLC had owned, I tried everything to sent out the tickets that they told me to but none of them hasnt replied so I am very sad that none of them hasnt got to me. Please help me BBB.
Business response
07/10/2024
Hello,

Thank you for reaching out to **. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible.

To help us do so, please consider the following:

1. Our standard response time is within 10 business days.

2. We address all CS requests using the same process and in the order received, regardless of how they are submitted. However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action. Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.

3. If you havent yet submitted a CS ticket for this issue, it is not too late to do so by following this link ************************************; As noted, this will facilitate our resolution of your issue.

4. If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.

If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention. We are here to help and look forward to resolving your concern.

Prodege ****************

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