ComplaintsforProdege, LLC

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Initial Complaint
08/07/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I opened a chime account through swagbuck's for ****** SB (valued at $320). I tried to get the activity to pend for credit and was told it was not tracked. I do not understand how it was not tracked when I clicked on the button from swagbucks and it redirected me to chime to create an account. I had cookies accepted and ads accepted. I have all the proof that indicates I created a chime account using swagbuck's get ***** SB button.
Business response
08/13/2024
Hello,

Thank you for reaching out to us. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible.

To help us do so, please consider the following:
1. Our standard response time is within 10 business days.

2. We address all CS requests using the same process and in the order received, regardless of how they are submitted. However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action. Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.

3. If you havent yet submitted a CS ticket for this issue, it is not too late to do so by following this link ************************************; As noted, this will facilitate our resolution of your issue.

4. If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.

If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention. We are here to help and look forward to resolving your concern.

Prodege Customer Service
Initial Complaint
08/06/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I am writing to file a formal complaint against Swagbucks, a company that offers rewards for completing surveys and other online activities.Recently, my Swagbucks account, that is connected to my ****** account was wrongfully deactivated shortly after I redeemed an award for $15. This deactivation occurred while the award was still pending, effectively robbing me of the reward I had rightfully claimed. Additionally, the points I had accumulated in my account have been lost due to this deactivation.I can assure you that I have done nothing that would warrant such an action. Despite my efforts to contact ********* for an explanation, they have failed to provide any reason for this unjust deactivation of my account. I am sure that this was some sort of AI error in their system that they refuse to fix.I believe this action by ********* constitutes fraud if they keep my account down, as I am being denied access to rewards I earned through legitimate means.
Business response
08/13/2024
Hello,

Thank you for reaching out to us. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible.

To help us do so, please consider the following:

1. Our standard response time is within 10 business days.

2. We address all CS requests using the same process and in the order received, regardless of how they are submitted. However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action. Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.
3. If you havent yet submitted a CS ticket for this issue, it is not too late to do so by following this link ************************************; As noted, this will facilitate our resolution of your issue.

4. If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.

If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention. We are here to help and look forward to resolving your concern.

Prodege Customer Service
Initial Complaint
08/06/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I clicked on InboxDollars for a Chime reward that would be a dollar for downloading the app and opening the account which I did. I sent them screenshots of that and $400 reward after two direct deposits of at least $200 and Ive had two direct deposits of at least $200 and I said screenshots of the amount in the Chime account and they are saying Im not eligible for the $401.
Business response
08/13/2024
Hello,
Thank you for reaching out to us. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible.

To help us do so, please consider the following:

1. Our standard response time is within 10 business days.

2. We address all CS requests using the same process and in the order received, regardless of how they are submitted. However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action. Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.

3. If you havent yet submitted a CS ticket for this issue, it is not too late to do so by following this link *************************************************; As noted, this will facilitate our resolution of your issue.

4. If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.

If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention. We are here to help and look forward to resolving your concern.

Prodege Customer Service
Initial Complaint
08/06/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Hello,I signed up for the ********** sign up offer of $415 for clicking the link through Inbox Dollars and signing up for Chime. I created my account and the activity page shows me visiting chime a bunch of times but it doesnt show it as pending, which it should within 24 hours. Its been over 5 days and Ive sent in 4-5 tickets. They keep telling me to submit the ticket through the activity page for that visit but it doesnt let me send the ticket because it tells me to keep waiting. Support hasnt helped at all and is making me run circles. Ive setup direct deposit for Chime too. I want my activity showing. All tracking options are on so the activity tracks, which it did because it shows it as visited but still not pending. I need help because I did everything and took time to talk to my workplace and setup Chime direct deposits too. I have all screenshots Ill attach. Thanks for your help. Support has CLOSED my tickets without helping. They are scamming. Ive already set direct deposits and done the work. I did it because I need the money and am low on funds because of illnesses and taking care of my parents all by myself presently. Best,*********************
Business response
08/20/2024
Hello,

Thank you for reaching out to **. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible.

To help us do so, please consider the following:

1. Our standard response time is within 10 business days.

2. We address all CS requests using the same process and in the order received, regardless of how they are submitted. However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action. Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.

3. If you havent yet submitted a CS ticket for this issue, it is not too late to do so by following this link *************************************************; As noted, this will facilitate our resolution of your issue.

4. If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.

If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention. We are here to help and look forward to resolving your concern.

Prodege ****************
Initial Complaint
08/02/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Swagbucks and MyPoints now use Prodege to authenticate their redemption rewards. You are sent an email with a 4 digit code that you are to go back and enter into box on page. The problem is that I can't get back to that page to enter the code. They will tell you alternately to use Prodege to take a picture of your ID, and after a month of trying, the messages I get are either that the photos are unreadable or I get "we have encountered a hardware issue. Refresh and try again". Very frustrated as I have been a member of both these sites for many years and can't get past this new authentification process. I have told both SWagbucks and MyPoints about this and they send me around in circles and I get the same email telling me to take an image of my ID, blah blah blah. It's the same email they send out to everyone and won't address this particular issue for me. I want to keep using these sites but this has become impossible.
Business response
08/08/2024
Hello,

Thank you for reaching out to **. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible.

To help us do so, please consider the following:

1. Our standard response time is within 10 business days.

2. We address all CS requests using the same process and in the order received, regardless of how they are submitted. However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action. Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.

3. If you havent yet submitted a CS ticket for this issue, it is not too late to do so by following this link *************************************************; As noted, this will facilitate our resolution of your issue.

4. If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.

If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention. We are here to help and look forward to resolving your concern.

Prodege ****************
Customer response
08/08/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
08/01/2024
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I have been using swagbucks for about 2 years, and recently I spent a lot of time trying making money on this app which is owned by prodege. Then randomly, they deactivate my account with my 100$+ in it and tell me to file a customer support request.I submitted it and they told my I must send them a photo of my government id along with a selfie.I told them I feel uncomfortable sharing an id and a selfie, but they said I wont be able to file another customer support complaint until I send it.So with no other options, Im here to file a complaint.
Business response
08/08/2024
Hello,

Thank you for reaching out to **. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible.

To help us do so, please consider the following:

1. Our standard response time is within 10 business days.

2. We address all CS requests using the same process and in the order received, regardless of how they are submitted. However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action. Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.

3. If you havent yet submitted a CS ticket for this issue, it is not too late to do so by following this link ************************************; As noted, this will facilitate our resolution of your issue.

4. If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.

If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention. We are here to help and look forward to resolving your concern.

Prodege ****************
Customer response
08/08/2024

Better Business Bureau:

Sincerely,

***********************
Initial Complaint
07/29/2024
Complaint Type:
Billing Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
This issue is ongoing and I can't even find out for how long. Upromise is a company that gives rewards for shopping through their site. You are supposed to get money transferred to your child's 529 college savings account. Their website shows that I have $238.57 total lifetime rewards with supposedly $192.34 having already been transferred to my daughter's 529, and $46.23 left to transfer when I get to the goal of $50. My daughter's 529 account shows that only $15.68 has been transferred. I can't see any of the transfer dates on the site, so I can't tell when it was transferred or where it went. The only thing I have linked seems to be the right account. (I added my checking account today because it looks like I can transfer $10 at a time instead of $50 and I want as much of my money out of this account as possible as soon as possible since it seems to be inaccurate.) I would like the $238.57 returned to us in the correct 529 account or a check or to my checking account.
Business response
08/06/2024
Hello,

Thank you for reaching out to **. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible.

To help us do so, please consider the following:

1. Our standard response time is within 10 business days.

2. We address all CS requests using the same process and in the order received, regardless of how they are submitted. However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action. Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.

3. If you havent yet submitted a CS ticket for this issue, it is not too late to do so by following this link ***********************************; As noted, this will facilitate our resolution of your issue.

4. If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.

If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention. We are here to help and look forward to resolving your concern.

Prodege ****************
Customer response
08/06/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***********************
Initial Complaint
07/29/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I applied for a US Bank checking account using a Swagbucks offer and they are refusing to honor it. I opened a ticket twice and, despite providing all the proof that I used the Swagbucks offer, they are claiming that my activity did not track, although it clearly shows as being tracked on the Swagbucks website.All the details have been provided in these ticket, but I will provide them again below: ***************************************************** ***************************************************** I am uploading the proof screenshots as well with the timeline of events below:01_swagbucks.JPG -> 6:05 AM PDT Swagbucks shows the application as being tracked 02_us_bank_application_notification.JPG -> 9:06 AM EST notification from US Bank that they received the application 03_us_bank_review_notification.JPG -> 9:06 AM EST notification from US Bank that the application was in review 04_us_bank_approval_notification.JPG -> 9:20 AM EST notification from US Bank that the application was approved 05_us_bank_deposit.JPG -> shows deposit of $45 the same day of 6/27/2024 06_us_bank_profile.JPG -> shows my US Bank profile information with email I would appreciate if you could look into this and help me get my promised ****** Swagbucks points at the time of the application. This seems to be like a bite and switch operation, they promise points for opening a bank account, and then they claim something did not track properly and refuse to pay, even after showing them all the proof that is being tracked by their website.Thank you,*******
Business response
08/06/2024
Hello,

Thank you for reaching out to **. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible.

To help us do so, please consider the following:

1. Our standard response time is within 10 business days.

2. We address all CS requests using the same process and in the order received, regardless of how they are submitted. However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action. Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.

3. If you havent yet submitted a CS ticket for this issue, it is not too late to do so by following this link ************************************; As noted, this will facilitate our resolution of your issue.

4. If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.

If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention. We are here to help and look forward to resolving your concern.

Prodege ****************
Customer response
08/06/2024

Complaint: 22058086

I am rejecting this response because I did already submit two tickets on your tracking system and they both were closed without a resolution.
The submitted tickets are below:
*****************************************************
*****************************************************
Sincerely,

***************************
Business response
08/13/2024
Hello,

Thank you for reaching out about your account. We appreciate your cooperation in attempting to resolve this matter.

After thoroughly reviewing your account, we have determined that your concern was addressed through support ticket # ********.

Unfortunately, we must deny your request. We were unable to verify your successful completion of the specified activity. As stated in our Terms of Use, we reserve the right to deny credit when successful completion can't be confirmed and tracked.

Best regards,
Customer response
08/16/2024

Complaint: 22058086

I am rejecting this response because I sent all the proof of the activity and they still cannot verify it. Based on the stated terms, they can reject all the payments as not being able to track, even when all the proof is submitted and the activity was tracked by them and completed as required by the terms of the offer. This is ridiculous, this is a bite and switch operation that should not be allowed to be in business anymore, will escalate this at the consumer protection bureau.

Sincerely,

***************************
Initial Complaint
07/28/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I'm not the type of person to be submitting this kind of thing for an offer. However, I am 100% certain that I completed it truly. On July 20th, I made two purchases for ************* which never tracked. I contacted support, submitted purchase *************** ID. My ticket was denied shortly after providing evidence for completing the offer requirements. Could you please Swagbucks review the photos I sent as it matches the offer requirements like "Purchase Barrel of *************** Daily Gem Deal". It matches the item name in the receipt. Ticket ID: ********
Business response
08/20/2024
Hello,

Thank you for reaching out to **. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible.

To help us do so, please consider the following:

1. Our standard response time is within 10 business days.

2. We address all CS requests using the same process and in the order received, regardless of how they are submitted. However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action. Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.

3. If you havent yet submitted a CS ticket for this issue, it is not too late to do so by following this link ************************************; As noted, this will facilitate our resolution of your issue.

4. If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.

If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention. We are here to help and look forward to resolving your concern.

Prodege ****************
Initial Complaint
07/27/2024
Complaint Type:
Customer Service Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Today on 7/27/24 I log in to find out that my access to surveys is restricted for what they say are inconsistent answers. This is not true as I always answer them honestly.What they have done is disqualify me for completed surveys, because I finish in less time than they say is required for the survey. Some people type faster than others, so this should not be happening. I have also been booted from survey when they show a scene of a city landscape and a bike bell ringing. I **** both of those answers, but they boot me knowing that I answered correctly.These things are happening more often lately and with the first issue I mentioned they are getting my input and not paying me. This has to stop and I want my access to surveys reinstated.
Business response
08/01/2024
Hello,

Thank you for reaching out to us. Our Customer Support (CS) team is committed to resolving your concern as efficiently as possible.

To help us do so, please consider the following:

1. Our standard response time is within 10 business days.
2. We address all CS requests using the same process and in the order received, regardless of how they are submitted. However, once they are opened, we actually address tickets submitted through our internal CS system more quickly and efficiently than BBB requests because we are able to link them to a specific account action. Accordingly, our first step in resolving any BBB request is to search for a corresponding CS ticket.

3. If you havent yet submitted a CS ticket for this issue, it is not too late to do so by following this link *************************************************; As noted, this will facilitate our resolution of your issue.

4. If you did submit a corresponding CS ticket, we will respond through the ticketing system and follow up through the BBB. Please keep an eye on your ticket for our response.

If for any reason you are unable or unwilling to submit a CS ticket, we will gladly address your issue via the BBB portal in the order in which it was received. Thank you again for bringing your issue to our attention. We are here to help and look forward to resolving your concern.

Prodege Customer Service
Customer response
08/01/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************
Although they did reinstate my account to take surveys they did not address the issues like surveys do not always take as much time as they state to complete, errors when taking surveys that cause you to be disqualified or surveys that make you answer the same questions over & over. All they did was send a generic response that they send to everyone and The BBB needs to say something to them about doing this.
Thank You!

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