ComplaintsforProdege, LLC

• Initial Complaint

  11/01/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  So prodege LLC the owner of the swagbucks banned my access to gold surveys without any reason and now I cannot even get any support through out the site the system of support is just broken and always give auto answer and never let me get in contact with a human being in support section. If it is possible just let them know that I didn't do anything wrong and please let me access again to gold surveys. Thanks

  

  Business response

  01/05/2022

  Business Response /* (1000, 10, 2021/11/04) */ Thank you for your inquiry. It appears that the account was flagged for providing inconsistent or invalid responses to surveys such as demographics or other information which caused the system for integrity purposes, to suspend surveys from this account. We will grant access to surveys again however, please note we do require that you provide consistent and valid information to survey providers when attempting surveys. Thank you

• Initial Complaint

  11/01/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I took advantage of********* offer for "Earn 5800 Points on your 1st purchase of $36 or more". I have follow the link from********* website to ****, and placed order totaling $37.80 USD. I have placed order on Jul 26. 2021. According to********* website, they need 30 days for Points to post. That did not happen. I have opened a ticket with*********, asking them to research and to post the missing points. Besides initial response, acknowledging they received the ticket, there was no follow up. 2 weeks later I have opened another ticket.********* representative mentioned he will "investigate", however several weeks later there was no action taken and no follow up. I have opened 3rd ticket that also got nowehere. I demand Mypoints to honor their deal and post 5800 points to my account.

  

  Business response

  01/05/2022

  Business Response /* (1000, 5, 2021/11/02) */ Thank you for your inquiry! To clarify, the offers on the site are provided by outside advertisers who will credit the account directly when a successful completion is recorded. To date, this advertiser did not report or authorize crediting to your account to occur however, we do see your account was provided a courtesy credit by the support team on the account. Please see your account details for more information and ticket XXXXXXX. For information about how and when crediting occurs, please see full details in the Terms Of Use link located on your account. Thank you for your patience and understanding. Consumer Response /* (2000, 7, 2021/11/04) */ (The consumer indicated he/she ACCEPTED the response from the business.) MyPoints credit my account with points for completing the offer. I am satisfied.

• Initial Complaint

  11/01/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My account name is:******************* On 11-9-2020, I made two *****l redemptions ( Activity ID#: ********* and Activity ID#: ********* ). They were $10 each (see attchments for screenshots from MyPoints). But, according to my *****l records, the two *****l payments were never made by MyPoints to *****l. I've called MyPoints three times and left messages so far, but I haven't heard from MyPoints.

  

  Business response

  01/05/2022

  Business Response /* (1000, 5, 2021/11/02) */ Thank you for following up regarding your pending ****** requests on your account. In review, we see in this last year you have received over 25 ****** payments from MyPoints on this account. Your most recent requests occurred on Oct 28 and Nov 1 2021. Please note, ****** processing and other redemption requests can take up to 5 business days to occur due to high volume. Your ****** payment is set to process and you will receive an email once this process has occurred. For inquiries about payment status, please use the link marked on your account for Customer Service inquiries related to account questions and redemption. Thank you! Consumer Response /* (3000, 7, 2021/11/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) Thank you for your reply. For OVER A YEAR, I haven't received the two ****** payments I mentioned in my complaint( Activity ID#: ********* and Activity ID#: ********* ). Specifically, on 11-9-2020( LAST YEAR ), I made two ****** redemptions ( Activity ID#: ********* and Activity ID#: ********* ). I've called MyPoints several times since last year and left messages,but I haven't heard from MyPoints. According to ******, the two ****** payments were NEVER made by MyPoints lasy year, denying any wrongdoing. I need to know who was at fault (at least) for documentation purposes. Business Response /* (4000, 9, 2021/11/10) */ Thank you for clarifying that these payments missing are from NOV 2020 - 1 year ago and not recent. In reviewing your tickets, we show no inquiry made to us for any ****** payments missing in 2020 or 2021. (See attached) If you are ever missing a payment, you are required to reach out to the support team directly, provide the dates of payment missing and we are happy to research further. Your ****** payments sent to your PAYPAL account on NOV 9th 2020 were 'cancelled' by ****** for not being claimed by you within 30 days of issue. We have gone ahead and refunded the amount back to your account. Please reach out to support directly for payment inquiries. Thank you!

• Initial Complaint

  10/29/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  ************* was running a promotion. If you spent $10 on their ********** sight as a new sign up...you get $50 cash back. I fought for WEEKS to get credit for the offer...and this morning I got an email saying "thank you for your patience...we have credited you for the worldwinner $50 Cashback.". They credited me $0.50 CENTS not $50. They also did the same with the other offer I had emailed the same time about. Instead of $35 I got $.35. Now they won't pay me. At all. They refuse to call me and there is NO number ANYWHERE for them. I have all screen shots of the offers and my screen shots of my emails my accounts my******** invoice EVERYTHING. they owe me $50 and $35 They are ************* the reward store same owners as Swagbucks good luck finding out where they are or contact info

  

  Business response

  01/05/2022

  Business Response /* (1000, 5, 2021/11/03) */ Thank you for your inquiry. In reviewing your account, the system issued the $50.00 credit as scheduled to your account on Nov 1 2021 as noted in the terms. (See attached) The form you submitted for review to inquire listed the amount submitted by you as 50 or .50. When submitting an amount for credit review, you would need to enter in the amount as 5000 for $50.00 vs 50 for .50 cents. You were also provided a credit on this ticket for $50.00. Ticket******** shows you acknowledged the credit was issued for************ promotion and that multiple tickets were submitted. To avoid issue or confusion, please only submit 1 ticket per inquiry and make sure the form is completely filled out to avoid confusion or delay with processing. We show that your account was credited twice for************ for $50.00. Once on Oct 29 2021 via ticket ******* and again on Nov 1 2021 by the advertiser. Due to the double crediting, the duplicate credit has been removed. Members are only eligible for crediting one time per offer/activity. The ************, the form it appears shows you submitted an amount that was incorrect. (see attached). This would be why .35 was issued. We do show that your account was also credited in full for this amount on Oct 28 2021.(see attached). Your account is up to date with crediting for these two offers. Thank you.

• Initial Complaint

  10/29/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been unable to transfer funds from ******** to my checking account or my ******** (the website simply won't complete the process and times out). I have submitted two requests for help, on approximately October 18 and October 11. I have received no response and there is no phone number posted so I can call to speak with someone. I need this money to pay for my son's school expenses. It's not much, but I would like it transferred ASAP.

  

  Business response

  01/05/2022

  Business Response /* (1000, 5, 2021/11/01) */ Thank you for your inquiry and we are sorry to hear you are having an issue with connecting your checking account with your********* account. We do show members are accessing this feature without issue and transfers are occurring. Response sent to you on Ticket******** is also attached. Please be sure you are checking spam/junk folders for the email responses. If Gmail, please check your promotions folder. As noted in the response- SENT: Oct 17 08:50 pm Hello ******, Please know you are receiving this response because you have selected the Linking & Transfers option. To Link your ************************ or **************** account to your********* account: -Navigate to your Profile/Settings page in your********* Account -Scroll down to Linked Accounts -Click Add New Accounts -Under Select Account Type, choose the appropriate account from the drop down menu -Complete the details for all of the requested fields -Click Save -Verify these changes via email confirmation (If you did not receive this email, please let us know by replying to this response.) Your funded rewards will transfer automatically during the next redemption cycle, as long as the account verification waiting period has passed (7 days) and you have met the minimum transfer requirement. Our redemption cycles typically occur during the first week of the month. We hope this clarified your inquiry. If you have further questions please let us know. If you need additional assistance, please access your ticket from your SUPPORT link to re-open the ticket for a help team member to assist further. Thank you.

• Initial Complaint

  10/28/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was a member of my point and I accumulated about your points and they owed me $75 in ****** cards and I was about to get another one for $50 and had a bunch of a point that I accumulated and I deactivated my account how interesting is that just out of left field when I woke up today my account was deactivated in other words they don't want to honor the gift cards.

  

  Business response

  01/05/2022

  Business Response /* (1000, 5, 2021/11/01) */ Member's account was flagged for compliance review. Member reached out to customer service and was assisted on Oct 29 2021. Member was verified via ID and allowed to remain active on the site as determined by our compliance/security team as of Oct 29 2021. Member has a pending PayPal request and it will process within 3-5 business days. Members should always reach out to customer service for assistance on account and please allow 24-48 hrs for response. This member was assisted and issue resolved, same day. Consumer Response /* (3000, 7, 2021/11/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) They shut my account down just at the time that they were having the point sale that I was purchasing the gift cards with my points now they no longer have the sale and they reactivated my account. I have not gotten what I'm supposed to be getting I still have not fully compensated I should have another $25 gift card coming but I don't have enough points to order another one because this sale is over so no they have not done with their supposed to do I've lost points on top of this because of them they did not give me all my points back Business Response /* (4000, 9, 2021/11/02) */ Members account was reopened and all points were issued back to the account that were eligible. Please see account details for more information. For any additional inquiries regarding redemption's please reach out to the support team for assistance. Thank you

• Initial Complaint

  10/27/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On the 20th while waiting for support to credit me for uncredited ********s offer, 4500 sbs, which I had been trying to get them to answer me about for over a month, right after I ordered a $5 **** GC the day before on the 19th, they locked my account. Refused to give me a explanation and tried to get away with **************** me over. Before occurrences on the 20th I was already waiting on three verified gift card orders 2 $10 ****** and the mentioned $5 ****. The following day, 21st, I was due to have another 3500 sbs be finished pending after a month for a offer from Neighbors. Also had a account balance of about 300. Also was in process of being completely finished completing another 13,000+ Swagbucks in offers. I don't even care about these anymore because after this I absolutely want nothing to do with them so I'll consider these the cost of breaking up a business relationship with a sketchy group of ********. Still won't give me a reason for why they decided to lock my account, but that doesn't change anything because I know they don't have a reason for what they are trying to pull, they just figured it'd be easier to ban me than pay me the big amounts I was and shortly would be owed . Terrible way to treat a loyal customer who earned over 50,000 SBs for the under a year I've been a good customer. Not only did they try and do me dirty but they showed the complete lack of respect they have for their consumers by not even being able to return my correspondences for over a month prior.

  

  Business response

  01/05/2022

  Business Response /* (1000, 5, 2021/10/28) */ Thank you for taking the time to follow-up regarding your account closure. After further review of your account, our team has confirmed our decision that your account will remain closed for noncompliance with our Terms of Service. To continue providing all of our members with great services and Rewards, we prohibit any unauthorized activity that could negatively impact our community and site. Please keep in mind that your case is officially closed and this will be a final resolution to this issue.

• Initial Complaint

  10/26/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 10/22/21, my account with ************ was deactivated while I was attempting to get a $50 **** gift card. When I pressed "submit," it locked me out of my account and deactivated it. I reached out to customer service, who told me that use of a VPN is prohibited, which I do use because I had my identity stolen earlier this year. A representative named Brian told me in an email that my account would be reactivated. It is now 10/26/21 and my account is not reactivated. I reached out to customer service multiple times over the weekend and even opened a new help ticket, but have not received any response. I have used ************ for years and have never had a problem like this, but have read reviews that this is a frequent problem when a payout is larger than the minimum amount.

  

  Business response

  01/05/2022

  Business Response /* (1000, 5, 2021/10/27) */ Thank you for following up and we are happy to clarify. Accounts are flagged when using unauthorized IPs such as VPN, Blocked or Proxy IP and this can occur at any time regardless of the amount in the account. This is an security process that is automated and is not related to any balance amount a member may have on the account. As noted in the ticket response sent to you, your account was reactivated and is available to you. Please log into the account to access. Thank you Consumer Response /* (3000, 12, 2021/11/14) */ I have received my $50 **** gift card but wanted to see if I could use it anywhere before closing my case. I have attempted to use the gift card provided by Inboxdollars at 2 locations now (****** and ******) and neither will accept it both in person and online. I don't accept the resolution of this issue because they have given me a card that cannot be used. Business Response /* (4000, 14, 2021/11/16) */ For questions related to the **** gift card issued to you by the Prepaid ***************** provider, you will need to reach out to the vendor directly to inquire about card use at merchants. Since ************ does not issue the **** we cannot specifically address questions related to the **** card and they should be directed to the vendor directly. Thank you

• Initial Complaint

  10/26/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  after use swagbucks refer link to open chime account, the swagbucks still haven't credit their bonus to my account within their terms requirement and date.

  

  Business response

  01/05/2022

  Business Response /* (1000, 5, 2021/10/27) */ Member notified on ticket ******* that the inquiry submitted was provided on the wrong/incorrect form and could not be processed as submitted. Member was asked to submit a new ticket under proper form/category. By providing the proper form/ticket this allows the inquiry to route to the proper team for review & processing. The member submitted a screenshot of the CHIME offer however, they blocked out all required details in order to review. The example of the proper form from your activity ledger is attached. This is the link (red) you need to click to submit for this offer. To be eligible for this offer, the Member must have had 2 or more Direct Payroll Deposits made from an employer as noted in the terms. (see attached) Must be a new****** member and enroll between 10/1/21 and 10/31/21, set up payroll direct deposit and receive your first paycheck within 30 days of signup to receive SB. Must make a minimum first payroll deposit of $200 to qualify. Transfers, wires and ad blockers are not eligible for SB. The qualifying direct deposit must be made by the individual's employer, payroll provider, or benefits payer by Automated Clearing House (ACH) deposit. Bank ACH transfers, Pay Friends transfers, verification or trial deposits from financial institutions, peer to peer transfers from services such as**************************** mobile check deposits, and cash loads or deposits are not qualifying direct deposits. If you do not receive your award SB within 60 days from setting up payroll direct deposit you must provide proof of two or more payroll direct deposits. Member has not provided the required information in order for us to review and has not been authorized by the advertiser for crediting to occur. Your account will be credited as soon as it is authorized and issued by the advertiser. For additional review, you may submit the required form as shown attached and provide the Confirmation email showing Payroll Direct Deposit has occurred and proof of 2 qualifying direct payroll deposits to be eligible for review. Review of the documents does not guarantee crediting will occur without advertiser approval. Please see the terms of use for more information regarding crediting here: https://www.prodege.com************** Thank you

• Initial Complaint

  10/25/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I completed an offer with Prodege on Swagbucks worth $50.00. I did not see it "pending" in my activity log, so I submitted a ticket on 10/18/2021. When I went to log in to check on the status of my ticket, my account was deactivated. I received an email that the original issue was resolved on 10/20/2021. However, my original account inquiry (filed 10/19/2021) was only met with "bot" responses telling me I violated terms without specifying which terms. I have read all terms and conditions carefully and have violated none. After another attempt to reach a human customer service representative, I was still given canned responses and remain deactivated. I have upwards of $76.00 in my account that they are withholding from me cashing out. I have tried all troubleshooting avenues that they recommend. This is extremely unscrupulous as I followed all rules, terms, and conditions and they should hold up their end of the bargain.

  

  Business response

  01/05/2022

  Business Response /* (1000, 5, 2021/10/26) */ It appears that due to the use of an unapproved IP when accessing the site, the system for security purposes, flagged the account and deactivated. Our compliance team has removed the block from the account however, please be sure you are not accessing the site from a VPN, Blocked or Proxy IP as those are not permitted on the site for security reasons. Thank you! Consumer Response /* (2000, 7, 2021/10/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) I am satisfied because my account was reactivated and the BBB did a great job. I am still slightly dissatisfied with Swagbucks and Prodege as they flagged my account because of an "unapproved IP", which is untrue. This was never the case and I should never have been deactivated in the first place, and a human customer service representative should have been available after the initial "bot" responses. I was deactivated after trying to redeem a large offer, and nothing about my IP ever changed.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩