Reviews

Review Details

• Review fromEVONNE M

  Date: 03/19/2025

  1 star
  I have lived at **** and Fenix 424 in ************** and I had issues with management at both complexes not responding or taking care of unit maintenance or pest control problems ( ex. fleas and cockroaches.). It took them four months to fix a caving floor and electrical issue in my apartment at ****, never reimbursed me for the flea infestation that I spent a lot of money on trying to mitigate while living there and now at Fenix 424 I am having to deal with cockroaches and so have other tenants here while the manager on site has not responded or gotten pest control out here. I am now moving and do not recommend this companies properties to any one any where!

• Review fromPaul P

  Date: 08/13/2024

  1 star
  Trion is an absolutely terrible property management company. Things went downhill almost immediately when they took over from the previous company at our apartment complex in ********, ******. Where to start - leaking effluence in the parking garage on my car that is still stuck on the paint, stolen packages, stolen TV in the common area that was never replaced, common area carpets are stained, rooftop is not maintained and has continually gotten worse, stolen bikes. Numerous key fob issues, moldy common area HVAC, burst pipes in mutliple locations with no mitigation strategies to help with cleanup. Their key control is abysmal so who knows who has access to the building. They've specifically said they have no responsibility for safety or security. The elevator was out for months, challenging our senior residents with walking up 5 to 6 flights of stairs and a general attitude that they should deal with it. Any attempt to get updates was met with a feeling that we should **** it up. There has been no attempt to compensate us for any of this and they've done the same thing at multiple buildings here and in other locations. It's fairly clear their investment strategy is buy, squeeze for all it's worth and sell. They can't even employ competent people, when they do the competent people leave. They don't have the fortitude or professionalism to have anything resembling customer service, or provide us anything but excuses and nonsense in their responses. 0/10 stars, would not recommend.

• Review fromSam H

  Date: 03/27/2024

  1 star
  The absolute worst company ever! They dont care about the tenants at all! Its all about money with them! The bought River Bend apartments back in October of 2023 and they stopped charging us for water without even notifying us! Then March we get hit with a $200 water bill! Then when we asked them to work with us on paying rent because the water bill added to the rent was super high! I reached out to corporate to see why werent we notified about the water bill and to see why they werent willing to work with us I spoke with **** who wouldnt even allow me to talk then he hung up in my face! Now when you call back hes never available and they say well have someone reach out to you and you never hear from anybody! **** is very rude and unprofessional! This company is horrible!

• Review fromJhanny P

  Date: 01/10/2024

  1 star
  I am a vendor in ******* ******* , I have not been able to get pay for my services I keep calling and this is a joke 3 weeks and no emails, no answers . I will move forward putting a lean for the property DONT BECOME A VENDOR !!!

• Review fromHalley M

  Date: 12/11/2023

  1 star
  I live in the only ******* property they own and they are AWFULLL unresponsive, no maintenance work is ever done in a timely fashion, nobody in the office ever answers the phone or emails. They lock themselves in the office ALL DAY and wont respond to anyone knocking. Ive been a resident here since 2020 and it has gone downhill fast since trion bought the property. Ive never been late on rent, never had a complaint, only made normal maintenance requests as needed. When I went in to give my notice to vacate on my 60 days (they never even reached out, I had to go remind them) the woman I was speaking with literally gathered her things got in her car and left. I am counting down the days until I can leave this place. There are multiple evictions every week, unleashed pit bulls, people living here on probation, you name it its happening!

• Review fromAlena S

  Date: 08/08/2023

  1 star
  Shady corporation and Fraudulent behavior!! they offer me a lease renewal then tell me i don't need to sign anything. Then the next month they are hitting me up with $600+ fees for not having a lease! No one answers the phone in our leasing office, and no one responds to emails.

• Review fromStacy C

  Date: 02/16/2023

  1 star
  If you are a female, DO NOT work for this company. They do not treat women the same way they treat men. They don't respect or value a woman's opinion and they flat out disregard you as a human being. They are absolutely horrific to work for, especially if you're a female.

• Review fromDana S

  Date: 11/15/2022

  1 star
  My apartment was bought out by Trion properties. This transition has been unprofessional and slightly ghetto. I understand the area that we live in is not the best but the cost of these apartments does not reflect the improper and unprofessional, agitated , low vibrational attitude of the management currently in house , the visually unappealing apartment complex with trash sprawled from the front to the back all over the trash cans and in between you wouldn't think we pay $1600 PLUS A MONTH !! For apts that have a history of crime , poverty and badly built property that is old and outdated .. There was no letter or email to let the residents know that the management changed. I was contacting management emailing and calling and not getting a callback when my hot water was out for 2 weeks ... because the office was always allegedly closed or they said the management was not there , two weeks later there's a whole new set of people , another two weeks later another set of people working in the office . as a resident I do not know who I should contact who is who and whose purpose it is at this property. But the receptionist looked at me crazy because I didn't feel like she gave me any direction when it came to having to come into the office to pay my rent. They have an attitude they do not have a warm friendly feeling of an apartment complex that cares about their residence they didn't even introduced themselves. I was not explained as to why I cannot make online payments and I still can't make online payments since this company has taken over. They seem very vindictive that if you come off at them they will make living here a living **** and do everything to get you out. They sent a letter and said that I was late for my rent and had added on an extra $350 and said that if I don't pay it by a certain time then I'll have to pay two months worth of rent at that time but I haven't signed a lease to say any of this. If it was not for my children I would not be here !

• Review fromLevi P

  Date: 07/14/2022

  1 star
  Absolute slumlords. Since they've bought the place 7 months ago, they have done nothing but raise rent, let garbage pile up, make noise renovating empty apartments, shut off our water intermittently without warning, ignore the rise in theft in our complex, and exploit the dire financial situation of everybody caught in the current financial crisis. These people come off as negligent at first, but their behavior is downright malicious when you get to know them. The only thing they want is money. They've worked tirelessly to get rid of any resident at our property who is paying below-market due to tenure and rent control. This month, they are evicting a senior retiree on fixed-income, who has lived and worked in this community for over 20 years. They're forcing him out unsympathetically, as well as dozens of others who live here. They put on a smiling face as they instill suffering and stress into the lives of every single one of their residents, all while stuffing their pockets with cash and patting themselves on the back. These people are scum bags. They are NOT good landlords. They only want money. Your life is simply a commodity to them, nothing more than a cost/return ratio. Their only responsibility is to their INVESTORS, not their RESIDENTS. They don't care how you live, and they show it every day through their neglegence.