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Business Profile

Retail Shoes

RockDove Footwear

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Retail Shoes.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/01/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Date of transaction was 09/16/2024 delivered 09/19/2021. slippers did not fit were too small even tho size 12 should have worked. Have 30 days to return but web site for returns keeps saying unable to find. Tried support@laceandlawn,com as instructed on their web site could not get a return as it gave a url to click on to no avail. Tried on 3 different devices. Also, phone number for business says disconnected, **************. It should not be this difficult and time consuming to get permission for a return.

  • Initial Complaint

    Date:03/01/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 28, 2024, I placed an order with Rock Dove Footwear via ******* I subsequently tried to track my order, and was provided with a bogus tracking number for Doordash. I contacted ***** who advised me that the order ships directly from Rock Dove and they therefore are the actual seller of the order. I received an email from Rock Dove stating that my order had been delivered which it has not been. I requested a valid tracking number and/or a cancellation and refund and they have not provided either.

RockDove Footwear is NOT a BBB Accredited Business.

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