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Review fromKooros G
Date: 09/07/2024
1 starKooros G
Date: 09/07/2024
I took my MacBook for diagnostic today, Sept 6th, he took it to the back room and return a few minutes later said diagnostic would be $195 ! When I asked what about the website announcing free diagnostic with bold letters, the young man said he had already done the free diagnostic in the back room (where he went for just a few minutes).Is there a way to make him erase that paragraph from his website I took my MacBook for diagnostic today, Sept 6th, he took it to the back room and return a few minutes later said diagnostic would be $195 ! When I asked what about the website announcing free diagnostic with bold letters, the young man said he had already done the free diagnostic in the back room (where he went for just a few minutes).Is there a way to make him erase that paragraph from his website? " Did you know we offer FREE Apple computer service and repair DIAGNOSTICS?"Isnt there a penalty for false advertising??
Sacramento Tech Exchange
Date: 09/08/2024
Thank you for bringing this to our attention, and I truly apologize for any confusion or frustration this situation may have caused. We understand how important clear communication is, especially when it comes to expectations about pricing and services.
To provide some insight, isolating an issue can sometimes happen very quickly. In certain cases, if the problem is easily identifiable, our technicians may be able to perform a basic assessment in just a few minutes and provide an estimate for the repairs. A diagnostic typically involves identifying the root cause of the issue, and in this case, it seems the technician was able to quickly assess what might be needed.
That said, we absolutely understand how this could feel unclear, especially when our website mentions free diagnostics. We strive to be transparent, and Im sorry if that wasnt the case here. Wed be happy to go over the details of what was done and clarify any concerns. Your feedback is incredibly valuable to us, and we appreciate the chance to make things right.
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