ComplaintsforRaley's Supermarkets

• Initial Complaint

  06/18/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I filed a complaint 2x and still haven't heard back. Yesterday was the latest one. Please call me as my email is hard for me to look up as I don't have access to internet all the time. This regards whiteriver Bashas. I'm still waiting on a reply from u all. I also think u need to look at all reasons on why people are banned from bashas as this is a on going problem with local members of our tribe getting banned for no good reason as management and employees who decide to banned people for anything to accusing them of any such thing and banning them . That is why the ******* inthe next town is getting more of the businesses instead of your store. This is the only grocery store on our reservation but people go to *******. And ur staff could be more friendly and learn how to bag groceries. I would like a reply asap. Again a phone call how to reach me. There is more I would love to write about ur employees but I will wait for u all to contact me

• Initial Complaint

  06/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  6/3/2024 I was very disappointed with the service and the outcome of my birthday cake. Initially, I asked for *********************, and I was told on the phone that they didnt have ********************* specifically but would get as close as possible to the color. When I picked up my cake, it was more of a lighter green, and I expressed my concern to the bakery manager, who advised me that they had a darker color but it wouldnt look right. I explained that my theme color was ********************* and the darker shade would have been closer, and someone should have called before proceeding with the bright color. Additionally, the roses were not on my cake as requested, but the manager did go back and put them on. The cake layout just looked thrown together and didn't look smooth at all; it appeared really bumpy. I have attached a photo. There was a misunderstanding about the fee for the filling, but in the end, she was able to remove the extra five dollars due to the misunderstanding. However, her attitude was very dry and nonchalant because I wasnt happy with my cake. I even proceeded to leave and said thank you, but there was no response. She didnt say anything at all, just very rude. On top of that, every time you call the bakery, you can never get anyone on the phone. It constantly pushes you back to customer service, which is a huge inconvenience for working customers. I hope we can get this rectified. Thank you for your time.

• Initial Complaint

  06/02/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I sent an email to ******* customer service entitled "Store #*** refuses to honor clipped digital coupons" on April 30 which remains unanswered. As we have no control over their technical system, their employees refuse to honor sales prices when the system doesn't automatically register it and their customer service is completely unresponsive, I have no faith shopping here anymore. My husband suffers from celiac which requires eating gluten free so many things we have to pick up can only be bought from here, when on sale. To be refused sales is to scam people by getting them in the door with the price and then knowing they're already there so even if it doesn't ring up on sale, most people will probably buy it anyway, but we don't have that luxury. On top of that, the fact that their employees don't have authority to provide a resolution and their call center is closed when the incident occurred. It took me several hours to write my email to customer service, which provides FULL detail of the account. It is the very first attachment along with all the attachments I sent to them in the email. We still have many points through their rewards program but hardly believe there won't be another issue the next time we go to try to redeem them or any sale price for that matter, otherwise I would be completely done shopping here. I understand things happen with technology, and that wasn't the issue at all. The issue was given the problem, we were treated as though we had caused it and never provided any sort of real resolution. I'm sure this has happened with others but they either haven't noticed by not checking their receipts or don't pursue it for one reason or another. For me, it's taken this long just to try to take this next step only so I can shop again. We have gone back ONCE versus what was every Monday, only because we really needed to stock up on some essentials. I greatly appreciate the assistance.

• Initial Complaint

  05/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On 12/14/2023 I bought a $100 Nordstrom ********* from ******* Store #*** in *********. The card was presented at Nordstrom on 3/30/24. ********* stated the card was used on 12/15/2023 fraudulently. ********* said that they are not responsible for ******* transaction. ******* sold a bad card which was hacked before selling it to me. The manager stated the store only sell good quality merchandise yet denied responsibility to make good on my purchase. ******* ************** said its store manager's job to settle. I have been bounced around between Nordstrom Walnut Creek, its ********* Services, ******* **************, store assistant manager and store director since 4/4/24.I am an innocent consumer being punished for ******* lack of adequate store security to safeguard its merchandise. I need your help. Please. *******************

• Initial Complaint

  04/05/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Incident:On 9/13/2023, my wife ************************* received prescription medication from Bashas' Pharmacy ********* **), the medication was Ozempic, the dose prescribed by the doctor was 0.25MG (Minimum dose). *****'s, the Pharmacy gave my wife 2MG(maximum dose)! After my wife injected herself with the first dose, she started feeling vomiting, nausea, and dehydration that night, she could not eat, and whatever she drank she threw up. On 9/16/2023 she received IV treatment. On 9/17/2023 she went to a hospital emergency room, she was diagnosed with Hypokalemia. On 9/19/2023, we had to go to the ** again! the symptoms stayed for another 2 to 3 weeks until the effects of the injection is gone.Business Response:On 9/18/2023 ******' sent us a letter acknowledging error and them starting an investigation, and they asked us for documents. They gave us contact information, so we started communicating with their risk manager. On 10/18/2023 ******' transferred the issue communication to ****************** (**********, **). That's when the communication started to feel that we are getting the runaround! Initially they had a person assigned for our case, that person on 12/15/2023 that they still did not get information back from the hospital. On 1/19/2024 a new claim person from ****** took over our case, they claimed that the original person retired!!! We had to restart the process. On February 14 was their last email. We last contacted them early April, and they did not respond to us.Claim Numbers:Bashas Claim no. ******** Corvel: 0610-GL-23-0300660-001 Our demand: Pay us back our medical and prescription bills (Roughly $2,700.00). Also, give us store credit or monetary settlement for the absolute ******, inconvenience and phycological and physical impact on my wife. We had to bring our in-laws from ****** to supervise the kids while my wife was recovering. Attachments: are included and ordered by numbers.

• Initial Complaint

  01/16/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I was discriminated against by Raleys on **** Marconi in ********** **********..I was over charged cash money on purpose for a EBT payment... The cash payment isnt even on the receipt to be recorded.. So how am i paying cash for food when i used my EBT card... this happened today.. 1/15/2024 at 12:13:03 .. Store # ***, operator# ****. I even called the 800 number on the receipt and was told they cant help me... A pure fraudulent entity at this such location..

• Initial Complaint

  01/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Raleys smart phone app is not available on all smart phones. The attempt to install this app from the AppStore fails on my phone (This app will not work with your phone, paraphrasing the ensuing message). But my phone has other apps, notably the ******* app, installed and working properly.This problem makes it impossible for this customer to take advantage of ********************** Something Extra Exclusive Deals advertised in Raleys weekly flier that the *********** delivers to residences every Tuesday, inviting us to Try our Digital Deals For More Savings!For instance, on Tuesday 1/9/2024 there was a Digital Offer of $2.97 for a gallon of milk (whole, 2%, 1% or Fat Free). Who could refuse this offer on an essential food item such as milk when the Non-Member price is $5.98 to $4.28?We have reported this problem to Raleys ***************** but no change or promise has materialized. A customer feels cheated when he is presented with an offer, before or at the point of sale, that he has no choice but to refuse!By not making the app available widely, Raleys is discriminating against certain customers (those without an i-phone, I suspect). False advertisement would be another charge.

• Initial Complaint

  11/07/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I placed an online Order at Raleys on ********************* on Friday Oct 27 2023. I put "no substitutions" on some items but the store gave me substitutions anyway. I called the store and spoke with ******, he said he would issue a refund for $29. I never got the refund. I called the store again on Wednesday and spoke with a young women who said ****** didn't issue the refund but she would. I didn't get a refund. I called the store again on Friday and spoke with a young man who said he would speak with the manager and call me back. I waited 5 hours with no call back. I called the store again and was told I would get a refund. No refund. I sent an email to their customer service site but they didn't answer me.

• Initial Complaint

  11/06/2023

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  I sent an email and called twice . I was told via phone last week that the 11..95 delivery fee would be removed , but i have yet to receive this in writing or seen it adjusted from my original payment method . Order : 2ZWGT5YT-1 date of service 11/23 Spoke to the store directly and also customer service on phone.

• Initial Complaint

  10/17/2023

  Complaint Type:

  Delivery Issues

  Status:

  Unanswered

  More info

  Issues with e-cart services regarding my delivery order #***V3W8U that I placed on 10/12/2023 several missing items and spoiled food.I have been trying to escalate my concerns to upper management because e-cart services is not properly doing their job, also I'm refraining all correspondence with them for the fact it's stressful. 10/12/2023 to current I have tried to contact ******* by email, and by telephone at **************, which I was on hold for over 45 minutes each time and nobody answers the phone lines, and their live chat is unavailable. In addition, I contacted ******* at ******************************************************************* at **************. They were unable to assist me as well. The individual who answered the phone stated that the customer service center was having difficulties. My concerns are when I initially contacted e-cart, I received a text message that my order was mixed up with another order. When I contacted them the person who answered the phone seemed to lack understanding of my issue. Furthermore, they were unable to locate any outgoing messages that had been sent to me, which made it impossible for them to assist me with the missing items. Frustrated by this encounter, I decided to escalate the matter by reaching out to the Freeport Store Manager. ******** promptly forwarded my concerns to the e-cart department first thing in the morning, In addition, I spoke to an e-cart service representative twice on 10/14/23 and specifically discussed what items were missing from my order.When my items were re-delivered at 3:00 pm, on 10/14/23 I discovered that the butter lettuce was still missing. Furthermore, the cake was melted or tipped over during transit, mashed and smeared. The plastic container the cake was in did not have the sticker affixed. It was either broken or unsealed. Unfortunately, we were unable to consume the cake due to safety reasons. When the cake was delivered, it was an absolute embarrassment. It is also important to mention this cake was purchased to celebrate the birthday of a family member who came over on Saturday.It took almost three days and several attempts to resolve this issue which included numerous phone calls and emails. The outcome of my order, however, remained unsatisfactory. As a loyal customer of *******, I had high expectations for their e-cart service, given the positive customer service history I've had in the past with other Raley's supermarkets. However, encountering such a disappointing experience with e-cart has led to feelings of stress and dissatisfaction.Due to my work hours and my teenage son home in the evening It is crucial for me to find a supermarket that places my family and order at the top of their priority list early in the morning, rather than dismissing it and delivering it much later at 3:00 in the afternoon, especially when the error lies with the ******* Services. This experience has left me feeling dissatisfied and inconvenienced also ******* does not value their customers as they once did.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩