ComplaintsforRaley's Supermarkets

• Initial Complaint

  07/22/2024

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  Complaint taken in dictation by BBB Rep SS 07/22/2024 I stopped at the store to buy $1,000 worth of gift cards. The cashier mentioned they could only do $500 at a time. I did one transaction on ***** Fargo and one on Discover. I received the gift card that I paid for with my Discover card. For the transaction where I purchased the gift card with the ***** Fargo card the transaction was denied and I did not receive the gift card. I would like a $500 refund for the gift card I did not receive from the cashier, as she said they transaction was denied charged to my ***** Fargo.

  Business response

  07/24/2024

  Hello ******, 

  We sincerely apologize for your experience at our store. Please, at your earliest convenience, give us a call at ************** so we can look into this further. 

  Customer response

  07/26/2024

  I am rejecting this response because: Hi this did not work waste of time calling  on going without 

  Any process 

  Thank you  but this is what I have already been doing 

  
  

• Initial Complaint

  07/14/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  I was a customer of Belair, which became ********************** in the late 80s, in *********, and now in the last 20 years shopping at the ***************** in ******. I have used the samerewards number all these years, and it appears Raleys, has failed to update their electronic system. I put my number in as always, and for the first time, it stated invalid. I asked for help and put it again and it again stated invalid, the customer service rep said, they have had issues. I tried one more time & it worked. Then, I scanned the watermelon, and I was charged the regular price not 2 for $5.00 like the sign showed. I bought a cooked turkey for $18.99, the price has gone up, the turkey breast has gotten smaller, and when I went to eat the turkey it was dry, and overcooked. The icing on the cake was getting gas, after buying groceries. Again, I put in my rewards number and again it would not accept it! I paid full price for gas costing $60.00 on high test, and asked for a receipt and didn't get one.

• Initial Complaint

  06/18/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I filed a complaint 2x and still haven't heard back. Yesterday was the latest one. Please call me as my email is hard for me to look up as I don't have access to internet all the time. This regards whiteriver Bashas. I'm still waiting on a reply from u all. I also think u need to look at all reasons on why people are banned from bashas as this is a on going problem with local members of our tribe getting banned for no good reason as management and employees who decide to banned people for anything to accusing them of any such thing and banning them . That is why the ******* inthe next town is getting more of the businesses instead of your store. This is the only grocery store on our reservation but people go to *******. And ur staff could be more friendly and learn how to bag groceries. I would like a reply asap. Again a phone call how to reach me. There is more I would love to write about ur employees but I will wait for u all to contact me

• Initial Complaint

  06/17/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  6/3/2024 I was very disappointed with the service and the outcome of my birthday cake. Initially, I asked for *********************, and I was told on the phone that they didnt have ********************* specifically but would get as close as possible to the color. When I picked up my cake, it was more of a lighter green, and I expressed my concern to the bakery manager, who advised me that they had a darker color but it wouldnt look right. I explained that my theme color was ********************* and the darker shade would have been closer, and someone should have called before proceeding with the bright color. Additionally, the roses were not on my cake as requested, but the manager did go back and put them on. The cake layout just looked thrown together and didn't look smooth at all; it appeared really bumpy. I have attached a photo. There was a misunderstanding about the fee for the filling, but in the end, she was able to remove the extra five dollars due to the misunderstanding. However, her attitude was very dry and nonchalant because I wasnt happy with my cake. I even proceeded to leave and said thank you, but there was no response. She didnt say anything at all, just very rude. On top of that, every time you call the bakery, you can never get anyone on the phone. It constantly pushes you back to customer service, which is a huge inconvenience for working customers. I hope we can get this rectified. Thank you for your time.

• Initial Complaint

  06/02/2024

  Complaint Type:

  Customer Service Issues

  Status:

  Unanswered

  More info

  I sent an email to ******* customer service entitled "Store #*** refuses to honor clipped digital coupons" on April 30 which remains unanswered. As we have no control over their technical system, their employees refuse to honor sales prices when the system doesn't automatically register it and their customer service is completely unresponsive, I have no faith shopping here anymore. My husband suffers from celiac which requires eating gluten free so many things we have to pick up can only be bought from here, when on sale. To be refused sales is to scam people by getting them in the door with the price and then knowing they're already there so even if it doesn't ring up on sale, most people will probably buy it anyway, but we don't have that luxury. On top of that, the fact that their employees don't have authority to provide a resolution and their call center is closed when the incident occurred. It took me several hours to write my email to customer service, which provides FULL detail of the account. It is the very first attachment along with all the attachments I sent to them in the email. We still have many points through their rewards program but hardly believe there won't be another issue the next time we go to try to redeem them or any sale price for that matter, otherwise I would be completely done shopping here. I understand things happen with technology, and that wasn't the issue at all. The issue was given the problem, we were treated as though we had caused it and never provided any sort of real resolution. I'm sure this has happened with others but they either haven't noticed by not checking their receipts or don't pursue it for one reason or another. For me, it's taken this long just to try to take this next step only so I can shop again. We have gone back ONCE versus what was every Monday, only because we really needed to stock up on some essentials. I greatly appreciate the assistance.

• Initial Complaint

  05/13/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On 12/14/2023 I bought a $100 Nordstrom ********* from ******* Store #*** in *********. The card was presented at Nordstrom on 3/30/24. ********* stated the card was used on 12/15/2023 fraudulently. ********* said that they are not responsible for ******* transaction. ******* sold a bad card which was hacked before selling it to me. The manager stated the store only sell good quality merchandise yet denied responsibility to make good on my purchase. ******* ************** said its store manager's job to settle. I have been bounced around between Nordstrom Walnut Creek, its ********* Services, ******* **************, store assistant manager and store director since 4/4/24.I am an innocent consumer being punished for ******* lack of adequate store security to safeguard its merchandise. I need your help. Please. *******************

• Initial Complaint

  04/05/2024

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  Incident:On 9/13/2023, my wife ************************* received prescription medication from Bashas' Pharmacy ********* **), the medication was Ozempic, the dose prescribed by the doctor was 0.25MG (Minimum dose). *****'s, the Pharmacy gave my wife 2MG(maximum dose)! After my wife injected herself with the first dose, she started feeling vomiting, nausea, and dehydration that night, she could not eat, and whatever she drank she threw up. On 9/16/2023 she received IV treatment. On 9/17/2023 she went to a hospital emergency room, she was diagnosed with Hypokalemia. On 9/19/2023, we had to go to the ** again! the symptoms stayed for another 2 to 3 weeks until the effects of the injection is gone.Business Response:On 9/18/2023 ******' sent us a letter acknowledging error and them starting an investigation, and they asked us for documents. They gave us contact information, so we started communicating with their risk manager. On 10/18/2023 ******' transferred the issue communication to ****************** (**********, **). That's when the communication started to feel that we are getting the runaround! Initially they had a person assigned for our case, that person on 12/15/2023 that they still did not get information back from the hospital. On 1/19/2024 a new claim person from ****** took over our case, they claimed that the original person retired!!! We had to restart the process. On February 14 was their last email. We last contacted them early April, and they did not respond to us.Claim Numbers:Bashas Claim no. ******** Corvel: 0610-GL-23-0300660-001 Our demand: Pay us back our medical and prescription bills (Roughly $2,700.00). Also, give us store credit or monetary settlement for the absolute ******, inconvenience and phycological and physical impact on my wife. We had to bring our in-laws from ****** to supervise the kids while my wife was recovering. Attachments: are included and ordered by numbers.

• Initial Complaint

  01/16/2024

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  I was discriminated against by Raleys on **** Marconi in ********** **********..I was over charged cash money on purpose for a EBT payment... The cash payment isnt even on the receipt to be recorded.. So how am i paying cash for food when i used my EBT card... this happened today.. 1/15/2024 at 12:13:03 .. Store # ***, operator# ****. I even called the 800 number on the receipt and was told they cant help me... A pure fraudulent entity at this such location..

• Initial Complaint

  01/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Raleys smart phone app is not available on all smart phones. The attempt to install this app from the AppStore fails on my phone (This app will not work with your phone, paraphrasing the ensuing message). But my phone has other apps, notably the ******* app, installed and working properly.This problem makes it impossible for this customer to take advantage of ********************** Something Extra Exclusive Deals advertised in Raleys weekly flier that the *********** delivers to residences every Tuesday, inviting us to Try our Digital Deals For More Savings!For instance, on Tuesday 1/9/2024 there was a Digital Offer of $2.97 for a gallon of milk (whole, 2%, 1% or Fat Free). Who could refuse this offer on an essential food item such as milk when the Non-Member price is $5.98 to $4.28?We have reported this problem to Raleys ***************** but no change or promise has materialized. A customer feels cheated when he is presented with an offer, before or at the point of sale, that he has no choice but to refuse!By not making the app available widely, Raleys is discriminating against certain customers (those without an i-phone, I suspect). False advertisement would be another charge.

• Initial Complaint

  11/07/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I placed an online Order at Raleys on ********************* on Friday Oct 27 2023. I put "no substitutions" on some items but the store gave me substitutions anyway. I called the store and spoke with ******, he said he would issue a refund for $29. I never got the refund. I called the store again on Wednesday and spoke with a young women who said ****** didn't issue the refund but she would. I didn't get a refund. I called the store again on Friday and spoke with a young man who said he would speak with the manager and call me back. I waited 5 hours with no call back. I called the store again and was told I would get a refund. No refund. I sent an email to their customer service site but they didn't answer me.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩