Business ProfileforWag Hotels, Inc.

Date of Transaction: 04/07/2024 The amount paid initially: $400.00 What the business committed to offer? The business committed to offering my pet a nail trim and to caring for him without neglecting him over the course of three days. Including feeding, walks, and one on one play. What is the nature of the dispute?Animal Neglect: Dropped puppy off for three days with three days worth of food. I verbally and physically wrote down feeding instructions and had the instructions on the food package (one package of food per day). On the third day of his boarding, I picked up the puppy, and there were two days worth of food left over. The hotel fed the dog one day of food over three days. When I asked the front desk why, they said they misread the instructions and even admitted they felt they were underfeeding the dog but failed to investigate or call me when they noticed the dog was underfed. Since being underfed, my puppy now growls if we try to take his food. Additionally took our puppy two days to get used to a full portion of food without throwing up. Did the business try to resolve it? They pretended as if nothing happened initially and that it was my fault that they did not know how much to feed the puppy, despite me explaining both on paper and in person the feeding instructions. I asked for a full refund and was denied it.