ComplaintsforSport Clips Haircuts of Westlake Village
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Complaint Details
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Initial Complaint
06/20/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
On January 31, 2022, I purchased for $156 a "Season Ticket" for haircuts for my son, Jacob Morris, which entails pre-paying for 6 haircuts. He has used only 1 of the 6 haircuts so we have paid for 5 unused haircuts - a value of $130. I am writing to request a refund for the remainder ($130) of the "season Ticket" purchased for my son, Jacob Morris. We checked in online today (June 17, 2022) for a haircut at the Westlake Village Sport Clips with a stylist America and came to the store when the app indicated zero minutes wait next to Jacob's name. America told us the app was wrong and that she needed to go to the bank and take her lunch and to come back in an hour and she would cut Jacob's hair. We came back 55 minutes later (at 2:45 p.m.) and America had just seated another customer in her chair. She acknowledged the full hour had not passed but said she had to take the next customer. Even though America had not even started cutting the other customer's hair, she refused to keep her promise to have Jacob be her next customer after her lunch and told us we would need to wait. There are personal, medical reasons why dealing with this situation is very difficult for my son and I have shared those with America. Based on this situation today, it is not realistic to continue to bring my son to this salon to get haircuts which is why I want the refund. I spoke with an employee named Liz and asked for a refund of the remainder of Jacob's Season Ticket and Liz told me she would contact a manager to help process the refund and would call me. I left my name and phone number and no one has contacted me. I have tried calling the salon but they are not answering their phone. The "Season Ticket" is kept on the salon's computer system and we don't have a physical copy of it. I do have a credit card statement showing the $156 charge on January 31, 2022.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.