We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Hair Salon

Sport Clips Haircuts of Westlake Village

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hair Salon.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/20/2022

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On January 31, 2022, I purchased for $156 a "Season Ticket" for haircuts for my son, Jacob Morris, which entails pre-paying for 6 haircuts. He has used only 1 of the 6 haircuts so we have paid for 5 unused haircuts - a value of $130. I am writing to request a refund for the remainder ($130) of the "season Ticket" purchased for my son, Jacob Morris. We checked in online today (June 17, 2022) for a haircut at the Westlake Village Sport Clips with a stylist America and came to the store when the app indicated zero minutes wait next to Jacob's name. America told us the app was wrong and that she needed to go to the bank and take her lunch and to come back in an hour and she would cut Jacob's hair. We came back 55 minutes later (at 2:45 p.m.) and America had just seated another customer in her chair. She acknowledged the full hour had not passed but said she had to take the next customer. Even though America had not even started cutting the other customer's hair, she refused to keep her promise to have Jacob be her next customer after her lunch and told us we would need to wait. There are personal, medical reasons why dealing with this situation is very difficult for my son and I have shared those with America. Based on this situation today, it is not realistic to continue to bring my son to this salon to get haircuts which is why I want the refund. I spoke with an employee named Liz and asked for a refund of the remainder of Jacob's Season Ticket and Liz told me she would contact a manager to help process the refund and would call me. I left my name and phone number and no one has contacted me. I have tried calling the salon but they are not answering their phone. The "Season Ticket" is kept on the salon's computer system and we don't have a physical copy of it. I do have a credit card statement showing the $156 charge on January 31, 2022.

Sport Clips Haircuts of Westlake Village is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.