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ComplaintsforCREDO Mobile
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Complaint Details
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Initial Complaint
08/04/2022
- Complaint Type:
- Billing Issues
- Status:
- Answered
Credo is trying to charge me for an app that I don't use. They gave me a courtesy relief of the charges and then billed me for it on my next billing cycle. The app is called whatsapp which I haven't even registered with and have neither received of sent anything ever on it. The screen has never come up on my phone, all that happens is it says "download complete" and then they notify me that I have Used all of my data.Business response
08/17/2022
We are in receipt of the complaint. We are working to resolve with the customer. We will update the complaint once we have a resolution with the customer.Initial Complaint
08/03/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
1) loyal Credo customers for over 5 years. 2) on July 15, tried to buy new iPhone 13s over website for my current phone lines and I inadvertently added 2 new lines to my account. 3) on July 18, I called Credo to cancel the 2 lines. Waited on hold for about 30 mins, then was transferred and waited again, and then was told that I had to wait to receive the new phones before I could cancel the 2 new lines. I asked to just cancel the order and start over, but was told that was not possible, as the new phones were already shipped to me. I was told that I could very simply call back when I got the new phones to fix the problem. 4) on July 19, we received the iPhone 13s. 5) On Wed morning, July 20, I called Credo to “simply” solve the error of the 2 new lines. I waited on hold for over 30 mins and no one picked up and I had to hang up. At noon, I called again, after waiting on hold for 25 mins, a person finally picked up. After explaining the situation, I was told that she could not help me, but would transfer me to someone who could. I waited on hold for another 45 minutes. When the person came back on the phone, she told me that she was unable to to help me and that her manager would call me. I never got a call. I called that night and waited on hold another 1hr and 20 mins and no one answered. 6) on Thursday, July 21, i called again and waited on hold another 45 mins before someone finally picked up. Now, bc i was so fed up with the lack of customer service, i asked to return the 2 new iPhones and cancel the 2 lines. It took this person another 30 mins to figure out if either of those things could be done. Finally, he said he would email me return labels for the phones, but that it would be a $50 restocking fee per phone! (Even tho i was returning them w/i the 15 day period). I said no that I was not paying it. It’s now been almost 2 weeks, I’ve had 3 other phone calls with Credo and they still refuse to email me return labels.Business response
08/17/2022
We are in receipt of the complaint. We are working to resolve the issue with the customer. We will update the complaint once we have a resolution with the customer.
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Contact Information
30870 Russell Ranch Rd, Ste 250
Westlake Village, CA 91362
Customer Complaints Summary
61 total complaints in the last 3 years.
6 complaints closed in the last 12 months.