Reviews

This profile includes reviews for CREDO Mobile's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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CREDO Mobile has 3 locations, listed below.

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  CREDO Mobile

  30870 Russell Ranch Rd, Ste 250 Westlake Village, CA 91362

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  CREDO Mobile

  50 California St Ste 1500 San Francisco, CA 94111-4612

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  CREDO Mobile

  931 Village Blvd, Suite 905 Box 386 West Palm Beach, FL 33409

Review Details

• Review fromGreta H

  Date: 03/08/2025

  1 star
  I could NOT get ahold of customer service. I have a second line that I am paying for but has never been activated because I can't get through to customer service. The wait times are up to an hour and then the call is dropped, or they transfer you to another agent without warning and then you have to start all over again. They always say that as part of the verification process they have to call you back to verify your number, even though they admit they can see the number I'm calling from. And then somehow that call never comes through. I will NEVER use them again. Each month they ask for donations to great non profits and they call themselves "the carrier with a conscience" yet at the same time, they are ripping off their customers and refusing to let them transfer service. They deserve zero stars.

• Review fromNICOLE N

  Date: 02/27/2025

  1 star
  Terrible company. Their systems do not work. Cannot even get into my account because their two step verification does not actually send me a code to my email. Takes endless time to get in touch by phone. It is awful. Love the idea of a social justice company but sadly they make it impossible. to use.

• Review frommatthew h

  Date: 02/13/2025

  1 star
  I've spent hours trying to get service on a phone after thier 'upgrade'. customer service is just not a thing with them.

• Review fromJanie T

  Date: 12/06/2024

  1 star
  They never activated my phone. I have spent hours on the phone with them with no resolution.They give me the run around. They won't refund my connection fee. My phone was never connected.

• Review fromGail K

  Date: 10/16/2024

  2 stars
  The customer service signing up was fairly awful. I was calling on the last day of a promotional deal but Credo needed me to do some things first so I asked if The deal would still apply if we finished up the next day. They assured me it would and then the next day when we were finishing up they said sorry the deal could not apply ant it would be $300 more. Needless to say despite liking their social model with this kind of customer service I did not go with them.

• Review fromTim D

  Date: 10/01/2024

  1 star
  I received an email saying that my credit card was expired. When logging in to update it, it tells me it has sent a code to verify my email which I never receive (checked spam and did this 5 times in two different browsers). Then I call the customer support number provided on the email, sat on hold for 20 minutes only for them to tell me I needed to call a different number. I asked for a supervisor and was put on hold for another eternity and finally hung up. After more than 45 minutes of this nonsense, I still can't update my card. It doesn't matter how much they provide funding to good causes, if you want at least the minimal in customer service, you should definitely look for another provider. These folks don't seem to care about their customers.

• Review fromAllyson F

  Date: 09/24/2024

  1 star
  I have been a loyal customer for years, but that is about to change... I called their customer service number to confirm that if I keep my phone on airplane mode and do not attempt to call, text, or use data, that I won't be charged roaming fees when I go abroad next week. Tried two different numbers and got "the wireless customer you are trying to reach is unavailable now" message. Called sales--same thing. ??? Tried texting through their website--after a long wait, I did get a response. But it should not have taken me half an hour to get an answer to this question. And after reading the other reviews here, I am not taking their word on it that I wouldn't be charged. Thank God I will be able to leave my phone at home, because when I get back I am signing up with my fiance's plan.

• Review fromMichael B

  Date: 09/06/2024

  1 star
  In 2020, my data usage just started mysteriously rising bill to bill until I had constant overage fees with 3GB plan. Despite my phone usage remaining the same, my reported data use rose >10 fold to 3-5 GB per month, and I was charged an extra $15 per extra GB over 3GB. Credo refused to itemize this usage; despite charging me for it, they would not provide a line item receipt showing times, amounts of data used, and activities accounting for the data use. Eventually upgraded to 9GB plan to not have to deal with overage issues and - lo and behold - now my usage is always going over 9GB, with overage fees accompanying. Often the SMS alerting me to my exceeding data use come when I'm sleeping or not using the phone, or when I have mobile data turned off. On those occasions that I can get someone from Credo on the phone after an hour wait without the call dropping, Credo again refuses to account for the data overage fees they're piling on my bill. Fraudulent company pretending at progressive politics.

• Review fromEdward B

  Date: 08/15/2024

  1 star
  I paid $87 dollars to get connected from Consumer Cellular to Credo. They spent 2 weeks trying to transfer my numbers, a process that even included 3-way calls involving me, Credo and Consumer Cellular. I finally said enough is enough and went with T-Mobile who were able to transfer my numbers without a problem. However Credo refused to refund my money saying it was not their fault and continue to bill me for cell services when I was never connected.

• Review fromCarlyn S

  Date: 08/05/2024

  1 star
  This company does not deserve any stars. I found out the hard way when my cell phone was stolen by an Uber drive on Thursday, 8/1. Due to my phone being stolen I could not make nor receive phone calls. I told Credo customer service via e-mail and chat that I had no phone. I could not order a new phone or access my account for the last few days. I kept asking Credo customer service for help and their only help involved me borrowing a phone from a neighbor or friend, Even as I changed phone providers they still recommended that I borrow a phone to talk with them.. Which I actually did, today, 8/3. I asked my neighbor for help and she let me use her phone. I called Credo and was put on hold for 40 minutes. I was ready to order a new phone rather than pay the deductible to get the same phone I had, an Iphone XR. After waiting on hold the person helping me and his supervisor would not sell me a phone. i would have bought an Iphone 13. They gave me no good reason. Why I had to go this route because for the last 3 days I could not access my account at Credo. I changed my password at Credo's behest 3 times and kept being told it was not syncing with my username. I sent e-mails, many of them, before I made the call. And since have been told that I need to borrow a phone as it was the only way I could move forward. Even with the phone they wouldn't help me. I was also told they couldn't provide a sale of a phone by chat. Weirdly, Verizon was able to do that and because I was tired of the bait and switch with no help I changed phone carriers. Credo then had the audacity to say what I would be charged.... haven't had service or my phone since Thursday 8/1 when it was stolen. Sorry that Credo has become such a disappointment. I am a loyal customer but there needs to be a quid pro quo. There is not with credo.