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Business Profile

Medical Billing

Orange County Medical Billing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Billing.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/12/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired this medical billing to get paid for the hard work we do as primary care physicians. Billing complies get paid a percentage of collections. We realize we dont bring in as much money to them as higher paying specialties, but we expect a company to do the job they contractually agreed to do. We work hard for our livlihood. Its how we pay our bills, employees and care for our families. Weve had negligent billing companies before but this companys negligence hurt us financially in such a significant way for the first time in our practices history. We hired staff to overlook their work and basically do their job in following up on unpaid claims. Weve told them what they did wrong in billing and they still failed to correct the problems. Weve basically been doing their job for them in so many regards and they still couldnt get it right. They should not take on clients if they are unwilling and unable to do the work. A few months ago they told us they had a big new client coming on board who needed their attention so they would not be responding to our messages regarding ongoing issues with their failures in a timely manner. Weve since hired a new billing company but OCMB still has unfinished work for us. Theres still quite a bit of money on the table that we are due for our hard work. Weve already lost revenue due to negligence that we cannot recoup because of timely filing rules. Its unconscionable.

    Business Response

    Date: 08/11/2024

    I called the BBB and asked if I need to respond and I was told NO.  This provider has said nothing true and I expect you to close this complaint immediately.  This is a HIPPA violation for you to be involved.  If this doesn't stop I will hire an attorney to get this unfounded claim closed with a settlement from the provider.  They never paid their last bill and I am owed thousands of dollars.

    Thank you,

    *****************************, CPC, CPEDC

Orange County Medical Billing is NOT a BBB Accredited Business.

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