Complaints

This profile includes complaints for Westminster Automotive Group Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Westminster Automotive Group Inc

  13600 Beach Blvd Westminster, CA 92683

• 

  Westminster Automotive Group Inc

  13750 Beach Blvd Westminster, CA 92683-3297

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/14/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The year was 2021 and I was looking to buy a brand new car. My father and I have decided to go with a Honda Vehicle so we went to get try to buy one. We stumbled in a couple of gentlemen who helped us and insisted in helping us. They ran my credit and mentioned "it is high but weak" meaning I could probably not be able to pay to own the car. At this point, we had decided to just go home as we were not getting the deal we wanted to own a car. They continuously told us to lease and own and were telling us the benefits that comes with it such as being able to pay the amount that is due in a year of paying plus the down payment, as if you were paying to own. As we felt as if this was too good to be true, it was. As we met each other in the middle, we had came to the agreement that we were going to be able to get the deal we wanted. Since that was the case, I wanted to give ****** down to subtract it from the ****** of the cars total price. After this happened a weird vibe started happening where they were excited to the point of closing the deal and get the 10k. They were stumbling with their words trying to make small talk awkwardly. I did not think much of it until the case was almost closed and they signed off the WRONG car to me trying to get me out as fast as possible. I was confused but did not think much of it until our 1 year renewal of the lease which we went to refinance to only owe at least 20,000$ and to our surprise they only took down 5k$ and told us the down payment was only to pay less monthly on the lease and told us the 10k$ did not go to the car's overall payment. We were in shock and tried to get out of the situation but we were held hostage in a way as we were told we "would not get another deal like this." So we signed the new deal out of fear because we already got screwed over. This is our second time filing a complaint as the first time they tried to brush us off as if it was our fault. We were lied to and robbed out of hard earned money.

• Initial Complaint

  Date:08/01/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a slightly used Honda CRV with ***** miles. I asked about the tires. They said they were fine. Two months later I returned to inform them that two tire establishments said said that indeed they were bald on the inside tread as they showed **** returned to Honda World to report my findings. They looked it over and said it was not true, however they found that my rotors were bad and tried to blame me. Less than two months I gave had it and they tried to push ii on me. To get to the point, they sold me a car that cost over $30000 certified with bad tires and rotors. They eventually fixed the rotors as I refused to take their pressure that it was my fault. To make matters worse, when I went to used financing to complain and ti try to get some accomplished, they tried to sell me another car. I now am buying new tires ($1200) on a Certified Honda that I purchased at Honda World in Westminster **********. Is there a tire law?

  Business Response

  Date: 08/01/2023

  Spoke to customer, she moved to ********. I asked her to please give me an estimate on tires. We are working with  customer on the situation. 

• Initial Complaint

  Date:05/02/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  see attached

  Business Response

  Date: 05/13/2023

  Attempted to reach customer twice 5/13/23 Left a msg. Tried reaching out again on 5/14/23 no answer left another msg. 

• Initial Complaint

  Date:12/19/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a loyal customer to ********************** Westminister since 2015 when I purchased my Honda Civic/4dr. I came into Honda World on August 15, 2022 just to get work done on the Honda, but I drove home in a "2018 Honda ***V 1.5T/VIN#*****************", I traded my 2015 Honda Civic in, for which it was paid for, because I have pink slip, also with the trade, I gave them $500.00 cash. The deal was I would give them $700.00 cash with my trade-in, so Honda World wrote the contract up for the trade-in with $500.00 cash and told me to bring in the pink slip on August 16, 2022, and bring the $200.00 for which I did and they re-wrote my contract for which I have a contract for August 15, 2022 & August 16, 2022. I have been driving this car since August 16, 2022 and my first car payment was September 30, 2022, for which I have made a payment for October 30, 2022, & November 30, 2022, in the amount of $340.00 and all three payments have been made to "Consumer Portfolio, *************************************. I also took the ***V at the end of September 2022, or the beginning of October 2022, due to the passenger panel was hanging and it gets stuck and if you have to pull, looks like the entire door will fall off. Honda World had me there for approximately 4 hrs for repairs, but the problem was not fixed correctly. I have been waiting on my tags from the *** for which my tags were due. I did not think to much of it, due to I was just waiting patiently, but now it is December 19, 2022, and I do not have tags as of yet. I called Honda World Westminister on Friday, August 16, 2022 in regards to my vehicle registration, and other major concerns I have been having since I had the car, such as: winchshield wipers when it rained was torn with no clean wipe, passenger door handing, push start has to be pushed down about 3 or 4 times in order to start, etc, etc. I needed someone to call me back in regards to my concerns and ***** called back with this message on my voicemail on Friday evening, August 16, 2022 ****** message left for ******************:"Hi this message is for ******************, this is ****** /Detail Vehicle Title Criteria, over at Honda World Westminister and I am giving you a call back regarding your "2018 ***V" that you left a message about. Umm, if you could give me a call back at your earliest convivence, I'm here until 4:00PM, my number is **************. It looks like the "VEHICLE REGISTRATION" was not complete. It looks like it needed to be ""SMOGGED" checked. Someone was suppose to reach out to me and have the vehicle brought in so that we can get the ****** and "FINALIZE" the "REGISTRATION"., and I do understand you had some issues with your wipers and door paneling according to what your voicemail stated. If you can please call me back so we can "SET YOU UP" for a ****** and "VEHICLE REGISTRATION. I would greatly appreciate the call back. Again my name is ******. Thank-u" I AM NOT HAPPY AT ALL, ESPECIALLY BEING A DEDICATED AND LOYAL CUSTOMER TO ********************** WESTIMINISTER.

  Business Response

  Date: 12/21/2022

  Called customer on 12/21/22

  No answer left message waiting on customer to call back. ********************** has tried contacting customer several times regarding this matter of the registration. 

  Customer Answer

  Date: 12/23/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *****************
  
  

  12-23-22 from ******************

   

  Received message From Ysarah on December 21, 2022, but was unavailable to call her back to due scheduled appointments for the day.

  Received call from *****************, "Used Car Manager" and spoke to hime on December 22, 2022 @ 4:30PM in regards to bringing my car in and discussisng on how to get into a new one that works.  I have an appointment on , Dcember 23, 2022 at 11am-Noon with ***************** to discuss and resolve this situation.

  I called ***************** iat 11:21AM to let him know that I would be late coming in today, and that i would be in at 2PM-3PM today.  ***************** said he would be waitiing for me to arrive and to park in ******************** so that someone can call him to aassist me.  I will keep the BBB informed of the outcome of this matter.

   

  Thank you for your fast  "RESPONSE" *** your continued "ASSISTANCE" BBB!

   

  ******************

   

  
  

• Initial Complaint

  Date:10/21/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Service technician ordered my car to go back to the shop for 15 minutes after service is done and I paid already on my car because I show them discount coupon from a different dealer ship I asked why they didnt give me an answer Plus the a attitude change 100 percent after I asked to use the coupons

• Initial Complaint

  Date:10/17/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My statement about the disputed item that I had paid for *313535383037313330* CA 92683.1.I heard there was an extended Warranty on my 2018 *39393737333535* Civic, I took to *32343733363438303538* to have it check it out, thought this service if any due to the warranty should be cover and I dont have to paid for Diagnostic.2.I already sent you a copied of the statement of the charges and Descriptions on my Diagnostic.3.*32343733363438303538* stated my Vehicle had a Leaks on a A/C Condenser pipe, Which pipe does it have a part number or name of the pipe or any pipe ?, there are at least 4 pipes 4.The pipe they meant is the * side liquid line to the Condenser,(( My understanding and research.)) the Technician is doesnt know the pipe name or part number to included. I have to call in the part Department to find out myself. Also they stated the Condenser was leaking too.5.During the time they Diagnostic the A/C unit they injected the Dye leaking detection into the system, I asked them to put a tape on where the leaking is so I can see and have it replace later of my own time. 6.When I took the car home a day later I use Ultra Violet light to spot the Dye, I see leaking Dye on the on the connections to the Condenser and another place on the male female connector. My job is to confirm I found some leaking area, so I use Brake cleaner gently rubs around where the Dye came off, then I Re-tighten those place. I took a drive for a day, I Re-inspect again the leaking Dye is not showing up anymore, leaking is found and fixed. But the Dealership stated those parts needed to be replacement, this is a Scams all they need is to do first is to RE-Tightened the bolt and nuts to a torque specification, before they can have a written replacement part, My understanding and experimented that the Dealership only ripping you off to make money out of you to have parts replacement. I believed this Dealership doesn't do accuratecy diagnostic, this dealership does a bad Practices, missed inspections..

• Initial Complaint

  Date:09/21/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased our vehicle January 2023 and only have a few payments left to pay it off. Our mileage is only at approx 83k and we have kept our vehicle in great condition.This vehicle has had some recalls and issues early on that keep coming back and have become worse.Honda World ************* told us the issue would be fixed when those recalls were performed however the problem is back and worse. It is not safe to drive the vehicle like that. We are getting told so many different things and when asked for them in writing, things keep changing. Initially they said we would need to pay $8,900 to fix our vehicle and now they are saying only $2000. This is an issue that is a vehicle defect and keeps coming back that Honda needs to fix or replace our vehicle because we are going to keep having this problem. We need a resolution to our problem as soon as possible as it is affecting our employment and family, school schedules not having our vehicle. And we do not feel safe driving it.