We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Collection Systems

Account Control Technology, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collection Systems.

Complaints

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

Showing all complaints

Filter by

Complaint Status
Complaint Type

  • Initial Complaint

    06/27/2023

    Complaint Type:
    Order Issues
    Status:
    Unanswered
    I am not liable for this debt with ******************, I do not have a contract with Account Control Technology ***** they did not provide me with the original contract as i requested.

  • Initial Complaint

    07/26/2022

    Complaint Type:
    Customer Service Issues
    Status:
    Resolved
    I have been making monthly payments on my student loan for the past three years two of which were with this company. They did not take out my monthly payment last month without a call or an issue with my bank. I have been trying to contact them since for about four weeks with no response, no email no return call and all numbers are temporarily out of service. Please contact me as soon as possible regarding this business information thank you.

    Business response

    08/05/2022

    Business Response /* (1000, 6, 2022/08/03) */ In response to this complaint, it appears that the issue stated issue has been resolved. Since filing the complaint with your office on 7/26/2022, the customer has reached a representative in our office to assist her with her request. Consumer Response /* (2000, 8, 2022/08/03) */ I have gotten this complaint resolved. Please close this case. Thank you so much for your help.

  • Initial Complaint

    07/22/2022

    Complaint Type:
    Billing Issues
    Status:
    Answered
    I am attempting to pay a debt to clear my credit report. The original creditor sold the account to ACT. Since 7/18/2022 I have tried MULTIPLE avenues of contacting ACT to no avail. SOMETHING is wrong with their phone and payment systems. I spoke with "********" back in June. She left me a message on 6//14 - the number doesn't work. None of them do...It just hangs up on you or asks you to leave a vm... ******************************* I also tried going to the payment website as previously suggested by ******** -***************** File ********** - AND IT DOES NOT WORK. Supporting Documentation - I could upload my cell phone logs, but I won't. ACT KNOWS consumers can't reach them yet no website or phone notification /warning. Desired Resolution - DELETION FROM CREDIT REPORT ONCE PAID IN FULL

    Business response

    09/12/2022

    Business Response /* (1000, 5, 2022/08/02) */ In response to this complaint, it appears that the issue stated has been resolved. Since filing the complaint with your office on 7/27/2022, the customer has reached a representative in our office ACT to assist with the request. Consumer Response /* (3000, 7, 2022/08/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) Balance is paid in full but no deletion letter received and item still appears on all three credit reports. Business Response /* (4000, 9, 2022/08/12) */ As the Compliance Representative for Account Control Technology, Inc. (ACT), I have been asked to respond to this complaint. Please know we take all complaints very seriously. ACT was servicing this account on behalf of our client,*******************. On 8/5/2022, the customer made a payment online to pay off the entire amount. I am glad to inform, that ACT submitted an account deletion to the credit bureau. The reporting may take up to 6-8 weeks to update. In the meantime, should the customer wish to confirm this information, they may contact ****************** directly at************* for further assistance. If the consumer would like to speak to an ACT Manager regarding the account with ACT, we encourage them to contact ******************************. If the consumer would like to discuss her complaint further, she can email us directly at *************************. Thank you for the opportunity to further respond to the consumer's complaint. Consumer Response /* (4200, 11, 2022/08/18) */ (The consumer indicated he/she DID NOT accept the response from the business.) The balance still appears on two out of three credit bureau's. I have yet to receive a letter in the mail stating the balance is paid in full and that the deletion will occur at all three credit bureaus within 6-8 weeks. I prefer to communicate through BBB - this way it is all documented. According to *******, my account was sold to ACT, therefore ACT is reporting to my credit with ******* as the originator. Business Response /* (4000, 13, 2022/08/29) */ As the Compliance Representative for Account Control Technology, Inc. (ACT), I have been asked to respond to this complaint. Please know we take all complaints very seriously. ACT was servicing this account on behalf of our client, ******* **********. The customer made a payment online to pay off the entire amount. I am glad to inform, that ACT submitted an account deletion to the credit bureau. The reporting may take up to 6-8 weeks to update. This process is the protocol, the customer has access to their online account that shows the balance is paid. In the meantime, should the customer wish to confirm this information, they may contact ******* ********** directly at************* for further assistance. If the consumer would like to speak to an ACT Manager regarding the account with ACT, we encourage them to contact ******************************. If the consumer would like to discuss her complaint further, she can email us directly at *************************. Thank you for the opportunity to further respond to the consumer's complaint.

  • Initial Complaint

    07/20/2022

    Complaint Type:
    Billing Issues
    Status:
    Answered
    I've been contacting this agency in regard to a collections on my credit report and I'm not able to get access to any agent. It's says number is temporary unavailable. This have been happening for the past month

    Business response

    08/29/2022

    Business Response /* (1000, 5, 2022/07/29) */ In response to this complaint, it appears that ACT stated the issue has been resolved. Since filing the complaint on 7/26/2022. The customer has reached a representative in our office to assist with this issue on 7/28/2022. Consumer Response /* (3000, 7, 2022/08/03) */ (The consumer indicated he/she DID NOT accept the response from the business.) During the phone call with the representative, I was tilt that they would place in the complaint response. that once payment is received the collection will be removed from my credit report. This is not the response that I expected and this was a recorded call Business Response /* (4000, 9, 2022/08/16) */ As the Compliance Representative for Account Control Technology, Inc. (ACT), I have been asked to respond to this complaint. Please know we take all complaints very seriously. ACT was servicing this account on behalf of our client, ******* *********** On 7/29/2022, the customer made a payment online to pay off the entire amount. ******* has been notified of the payment in full. The account deletion will be submitted to the credit bureau accordingly. The reporting may take up to 6-8 weeks to update. In the meantime, should the customer wish to confirm this information, they may contact ****************** directly at XXX-XXX-XXXX for further assistance. If the consumer would like to speak to an ACT Manager regarding the account with ACT, we encourage them to contact ************** at XXX-XXX-XXXX. If the consumer would like to discuss her complaint further, she can email us directly at ************************** Thank you for the opportunity to further respond to the consumer's complaint.

  • Initial Complaint

    07/18/2022

    Complaint Type:
    Customer Service Issues
    Status:
    Answered
    I have been trying to pay off a collection they opened on my credit report for 3 weeks and cannot get a response from phone or email. The collection is an incorrect charge to begin with and would like to get it off of my credit score while looking to buy a house. Willing to pay in full but cannot get anyone to answer the phone or email.

    Business response

    08/15/2022

    Business Response /* (1000, 5, 2022/08/02) */ In response to this complaint, it appears that the issue stated issue has been resolved. Since filing the complaint with your office on 7/26/2022, the customer **************** has reached a representative in our office to assist him with his request.

  • Initial Complaint

    07/13/2022

    Complaint Type:
    Customer Service Issues
    Status:
    Answered
    Like many others my college sent my remaining balance from a semester in 2018. The agency has been unreachable for month's , I haven't been able to get a resolution or any response from the agency nobody answers their phone and the website has been down. My balance has been accumulating interest fees while delaying my enrollment for fall semester 2022'.

    Business response

    08/05/2022

    Business Response /* (1000, 5, 2022/07/19) */ We are currently experiencing a service interruption. As a result, we are unable to take phone calls at the present moment. We are working to resolve this issue and have notified the consumers creditor. We appreciate your patience and apologize for any inconvenience this may have caused the customer.

  • Initial Complaint

    07/11/2022

    Complaint Type:
    Billing Issues
    Status:
    Answered
    On June 9th I made a call to act collections to pay a debt so I can get back to school. When I spoke to a representative on the phone (*****) he kept insisting I pay on the phone, I decided not to because I would rather pay online where I could receive a receipt. He insisted if I paid on the phone my balance would be settled quicker and I could get back to school and the school would be notified of my payment within 24 hrs and if I did it online it would take 2-3 days to process. After going a week and noticing that my balance was showing up despite paying in full I called them and they changed their story and said we only send out reports at the end of the month. That was the week of June 15th, well today it's July 11th. I've been in contact with the school everyday and they tell me they still haven't received a report from act on who paid and didn't. I paid thousands and they won't report it to my school, I need this to happen so I can move forward with my education. The act website refused to give me a receipt despite having an area to input your email to get a receipt, I entered my email twice and never received a receipt. The school called them to confirm my payment to allow me back to school however my next payment plan is asking me for the payment I made in June 9th plus this semester, I need this issue resolved before the school drops my classes. Act has been the worst experience ever

    Business response

    09/12/2022

    Business Response /* (1000, 8, 2022/08/01) */ This letter is in response to ACT complaint which we have received from your office. We are attempting to investigate this complaint. We are unable to deduce the file in question with the information provided. Please have the customer ********************* provide one or more of the following items, the ACT account number, the client account number, the full social security number or a copy on our information appearing on his credit bureau. We look forward to receiving the requested information so that we may address the customers concerns. Consumer Response /* (3000, 10, 2022/08/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) They had no problem retrieving my file when I called to pay. Additionally shouldn't they be able to see my transaction I'm pretty sure I'm the only ********** who made a payment on June 9th.. I'm pretty sure I'm the only ********** who had a debt *********************** I will provide my social. Consumer Response /* (-5, 11, 2022/08/05) */ ****** ************. I made a payment June 9th it is about to be two months and the school still hasn't received a report informing them I paid, making it difficult to continue my education Business Response /* (4000, 13, 2022/08/12) */ As the Compliance Representative for Account Control Technology, Inc. (ACT), I have been asked to respond to this complaint. Please know we take all complaints very seriously. ACT was servicing this account on behalf of our client********************. We sincerely apologize for the inconvenience this has caused. On 8/05/2022, ACT confirmed they notified ******* the account was paid in full. On 8/11/2022, the customer called in and confirmed this information with ACT. Should the customer wish to confirm this information, they may contact ******* University directly at XXX-XXX-XXXX for further assistance. If the consumer would like to speak to an ACT Manager regarding the account with ACT, we encourage them to contact ************** at XXX-XXX-XXXX. If the consumer would like to discuss her complaint further, she can email us directly at ************************** Thank you for the opportunity to further respond to the consumer's complaint. Consumer Response /* (4200, 15, 2022/08/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) I called the school they said they received an email saying I paid but that's insufficient to clear my balance. They need an official report,which I already told you guys that's the only thing that will work when I called and y'all assured me that's what y'all sent. Send the Official report, the ones you guys are supposed to send at the end of the month. This issue isn't resolved until you guys send the Official report, don't call the school or email saying I paid. We've already done that since June and that is only acceptable for placing temporary holds, it isn't acceptable for clearing balances. Stop doing things half way and send an official report!!!! it's really simple *** Business Response /* (4000, 17, 2022/08/31) */ As the Compliance Representative for Account Control Technology, Inc. (ACT), I have been asked to respond to this complaint. Please know we take all complaints very seriously. ACT was servicing this account on behalf of our client, ******* University. We sincerely apologize for the inconvenience this has caused. On 8/05/2022, ACT confirmed they notified ******* the account was paid in full. We sincerely apologize for the inconvenience this has caused but rest assure, the client has been notified. Should the customer wish to confirm this information, they may contact ******* ********** directly to escalate, ask for the investigation department at XXX-XXX-XXXX for further assistance. If the consumer would like to speak to an ACT Manager regarding the account with ACT, we encourage them to contact ******* ****** at XXX-XXX-XXXX. If the consumer would like to discuss her complaint further, she can email us directly at ************************** Thank you for the opportunity to further respond to the consumer's complaint.

  • Initial Complaint

    07/08/2022

    Complaint Type:
    Billing Issues
    Status:
    Resolved
    I am trying to reach a representative at Account Technology but no one picks up. This has been going on for Two weeks now. Has company been sold or is there a different number to contact them. XXX-XXX-XXXX or X-XXX-XXX-XXXX are not working.

    Business response

    08/09/2022

    Business Response /* (1000, 5, 2022/07/12) */ We are currently experiencing a service interruption. As a result, we are unable to take phone calls at the present moment. We are working to resolve this issue and have notified your creditor. We appreciate your patience and apologize for any inconvenience this may have caused you. Consumer Response /* (3000, 7, 2022/07/26) */ (The consumer indicated he/she DID NOT accept the response from the business.) Still getting voicemail message. Business Response /* (4000, 9, 2022/08/01) */ As the Compliance Representative for Account Control Technology, Inc. (ACT), I have been asked to respond to this complaint. Please know we take all complaints very seriously. ACT was servicing this account on behalf of our client, Strayer University. According to our investigation, ACT returned this account back to the client Strayer University on 5/22/2022. Should the customer like to verify or have any further questions or concerns regarding this matter, they may contact Strayer University directly at ************ for further assistance. If the customer would like to speak with an ACT representative regarding this account, he should contact manager ************** at ************ for further assistance. Thank you for the opportunity to respond to your complaint. Consumer Response /* (2000, 11, 2022/08/07) */ (The consumer indicated he/she ACCEPTED the response from the business.)

  • Initial Complaint

    07/07/2022

    Complaint Type:
    Billing Issues
    Status:
    Answered
    ACT does not answer their emails or phones. I have been trying to contact them for over 3 weeks to settle a debt. This collection has a negative impact on my credit score, which is preventing my family from moving.

    Business response

    07/26/2022

    Business Response /* (1000, 5, 2022/07/11) */ We are currently experiencing a service interruption. As a result, we are unable to take phone calls at the present moment. We are working to resolve this issue and have notified the customers creditor. We appreciate your patience and apologize for any inconvenience this may have caused.

  • Initial Complaint

    06/27/2022

    Complaint Type:
    Billing Issues
    Status:
    Answered
    U.S. Code ***** Section 5 (D)Automated reinvestigation system Any consumer reporting agency that compiles and maintains files on consumers on a nationwide basis shall implement an automated system through which furnishers of information to that consumer reporting agency may report the results of a reinvestigation that finds incomplete or inaccurate information in a consumer's file to other such consumer reporting agencies. The information is inaccurate and incomplete after a reinvestigation but the company is stating the information is accurate and complete 15 U.S. Code 1681 Section 604 A Section 2: it also states a consumer reporting agency cannot furnish a account without my written instructions. 15 U.S Code 1681 Section 602 A: State I have the right to privacy

    Business response

    08/16/2022

    Business Response /* (1000, 10, 2022/08/01) */ As the Compliance Representative for Account Control Technology, Inc. (ACT), I have been asked to respond to this complaint. Please know we take all complaints very seriously. ACT was servicing this account on behalf of our client, ******************. According to our investigation, received this account on 3/30/2022. On 6/29/2022 ACT received a dispute and immediately noted the account accordingly by submitting a dispute and ceased all collection activity. A copy of this complaint has been forwarded to ******* for further review. We will request documents validating the balance stated is owed. Once these documents have been obtained we will mail the information to the customers address. ACT can confirm that we have not reported our information for this account to the credit bureaus. If the customer would like to speak with an ACT representative regarding this account, he should contact manager******************************* for further assistance. Thank you for the opportunity to respond to your complaint.

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Rating & Accreditation

A-

This business is not BBB Accredited

Search for Accredited
Businesses in this category

Years in Business: 34

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Contact Information

21700 Oxnard St #1860

Woodland Hills, CA 91367-7595

Get Directions
Visit Website
(800) 394-4228

Customer Complaints Summary

12 total complaints in the last 3 years.

0 complaints closed in the last 12 months.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.