Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/02/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After recently reviewing my credit report from your company, I noticed several inaccuracies that need to be addressed. The accounts in question are listed below:Company Name: CCB/CENTURY Account #: ****************Balance: $0.00 Under the Fair Credit Reporting Act (15 U.S.C. 1681g), I am formally requesting copies of all documents in your records that were used to verify the accuracy of these accounts. Please provide these documents in your response to this letter.I respectfully ask that you do not reply with a generic statement claiming the accounts have been verified. Instead, I expect to receive the actual records supporting this verification. If no such documentation exists, these disputed accounts should be removed from my credit report immediately, as required under Section 611(a)(5)(A)(i) of the FCRA.Including unverified or inaccurate information on my credit reportand continuing to share it with third partiesunfairly damages both my credit standing and my reputation. I ask that you take this matter seriously and resolve it as soon as possible.

  

  Business Response

  Date: 04/07/2025

  Please be advised this complaint has been submitted against the wrong company. Century Debt Solutions is not a debt consolidation company. Century has never had any communication with this individual. We ask this individual to verify the correct company they are dealing with. 

• Initial Complaint

  Date:03/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took money to go after a debtor but will not call me back or respond to emails

  

  Business Response

  Date: 03/28/2025

  Please be advised after reviewing the information provided this case was just sent to our office last month. The case was promptly forwarded to one of our network attorneys. The process was explained to our client back in February of this year. Our records also do not show any emails from our client requesting an update within the last month or so. Our office will reach out to this client to explain the process again.

• Initial Complaint

  Date:09/04/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi there! Ive been working with Century Debt Settlement - started off great, but now they are holding funds (the full payoff amount) and not paying my creditor They have POA so I am unable to do anything and despite repeated calls and requests I unable to speak with the negotiator handling my account. Furthermore, today they debited my account in error for additional funds. They have had the full amount and are not paying my creditor. I am a 40 year old HR professional and am appalled at this. I was even sued by the city for nonpayment and only then did they decide to take any action on this account whatsoever. I have repeatedly had to call to get any communication and at this time am very concerned that the final amount (again, funds they have withdrawn but then not used to pay the creditor) will not be paid. I need some help, please!

  

  Business Response

  Date: 09/04/2024

  Please be advised that this person has the wrong company. We are Century Debt Solutions out of **********. We are not a debt consolidation company as is referred to in this complaint. We ask this person double check the company they are dealing with as it is not Century Debt Solutions ****

  Customer Answer

  Date: 09/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:06/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Century Debt Solutions contacted me about collecting on a LA judgement in favor of me against a FL resident. I decided to hire them. After a period, I was told that I had to pay them appropriately $5000 for their lawyer to make my judgment legal in **. They never contacted me once I sent the money. I called and called and called but they never returned a single call. I am now being sued by the debtor in ******* and they still won't return my calls. Yes, I wanted to collect in a judgment for over $20,000 but I wish Id never given them the additional $5000 because they did nothing in my eyes, never returned a call and I ended up getting me sued by their actions. They are a bad company and treat other members of the BBB (me) poorly.

  

  Business Response

  Date: 07/08/2024

  This letter is prepared in response to the above referenced BBB consumer complaint.  Century Debt Solutions, Inc. offers a preliminary no recovery, no fee contingency service to its clients for standard collection non-litigation claims only. In this instance, our client chose to proceed with paying an optional non-refundable forwarding fee to Century Debt Solutions, Inc. in order to escalate this claim to one of our networked attorneys for the purpose of legal action. 

  This case was promptly forwarded to an attorney for the purpose of judgement enforcement in 2019. Per the case notes multiple garnishment attempts have been made to attempt to enforce upon the judgment. The client has also been made aware of these attempts throughout the process. As the client is also aware, the debtor has hired an attorney to dismiss the initial judgement that was obtained prior to being sent to our office. Currently our notes show a deposition is scheduled *** July 18, 2024, with the defendant's attorney. As we have during this process, our office will continue to keep the client informed of any new developments. Unfortunately, our office is not a guarantor of any specific result especially on cases in which a judgment was somehow obtained prior to being sent to us for collection purposes. Our office feels this complaint is unwarranted as our office has made every attempt to get this judgement enforced and our attorney is still engaged in this case. 

• Initial Complaint

  Date:06/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had previously filed a complaint against Century Debt Solutions in 2023. They stopped calling after they said they would no longer pursue any claims, until June 2024.I have been contacted multiple times by Century Debt Solutions via a masked private number and directly. I have asked the representative to please stop contacting me as I filed a complaint last year and was notified that I would no longer be contacted.This month, I have received numerous phone calls harassing me about this debt that they are trying to collect, that I told them should be dropped.I am again requesting that they stop contacting and harassing me over a debt that was falsely issued.

  

  Business Response

  Date: 07/08/2024

  Please be advised after investigating this matter our records show that this case was closed internally back in February of 2023. We are unsure how or why this person would get a phone call from our office as the case information was deleted when the file was closed. Rest assured our office will make sure that will not happen and block this person's phone number from our phone system so no future calls can be made to their number. 

• Initial Complaint

  Date:06/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Worst debt settlement/consolidation company I've ever dealt with. They don't communicate with you, don't seem to have a clue as to what is going on with your debts, are slow to negotiate on your behalf and won't communicate with the debtors owed.

  

  Business Response

  Date: 06/11/2024

  Please be advised this person has the wrong company. Century Debt Solutions is not a debt consolidation company. We ask this person to double check all documentation and ensure who they actually dealt with as it is not our company.

• Initial Complaint

  Date:03/21/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company still takes money from me for an account that's not being worked out. They still need their 5100 for having this account just sit there. I don't like paying someone for doing nothing. They seem to not understand that point. All they want is their cash. I came to.them again with 2bills that I needed help with and hmm , I have 3. This company being one. I wanted to have this done by the time I'm retired . I don't even know where the money I paid to them before this account was shelved is now. All about fees

  

  Business Response

  Date: 04/01/2024

  Please be advised Century Debt Solutions *** is not a debt consolidation company. We ask this person to double check their records as Century Debt Solutions is not the company they are dealing with. 

  Customer Answer

  Date: 04/01/2024

   
  Complaint: 21469145
  
  I am rejecting this response because: This is the company that I'm dealing with.  They are not debt recovery, they are debt solutions
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 04/01/2024

  Please be advised again Century Debt Solutions *** is not a debt consolidation company. We are a collection agency that collects on past due accounts. We do not work with debtors to consolidate their debt. We again ask this person to double check who they are dealing with. We believe the company he dealt with is Century ******* Services who is a debt consolidation company and not Century Debt Solutions ***.

• Initial Complaint

  Date:02/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid Century Debt Solution around $3,000.00 for their services and ever since I paid them they have not responded to me. I have called many many times and no answer. Ive emailed them as well and no answer. I would like for them to refund me what I paid them because there was no communication whatsoever. They promised that they would always contact me to inform me on the case but that was not true. They sent a letter stating that the case is closed now because they tried to contact us many time but I never received a call or email from them. I have attached some screenshots where I emailed them for updated and they did not respond.

  

  Business Response

  Date: 03/07/2024

  Please be advised our office reached out to this client multiple times via email and phone in Jul and August of 2023. Client was to provide proof of debtor responsible as the documentation provide had different addresses to which our office never received a response. As such the attorney handling was not able to move forward. In the event the client can provide the documentation as requested we can move forward on this case. Otherwise a replacement case was given to the client already to utilize at their discretion. Per the contract the client signed there is a no refund policy as well as a stipulation that the client is to provide the documentation necessary to proceed. We ask the client to provide the documentation necessary to continue forward.

  Customer Answer

  Date: 03/07/2024

   
  Complaint: 21322358
  
  I am rejecting this response because:

  This is a complete lie. As you can see in the screenshots I sent over Century Debt Solution never responded to my emails or calls. How can we move forward if I dont get an answer? The contract should be void if they are not doing their job correctly. This is a complete scam. I am still waiting on a call. *** tried calling last week and still no answer. I would rather have my money back and look for someone more honest and responsible. 
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 03/31/2024

  Please be advised our office has reached out to another attorney for possible placement. We are still awaiting the law firm to complete their assessment along with the legal demand period. Our office sent an email to the client advising him of this early March. Our office will call him this coming week to advise over the phone is the client wishes as well.

  Customer Answer

  Date: 04/01/2024

   
  Complaint: 21322358
  
  I am rejecting this response because:
  
  I still havent heard from them. I will be waiting for an email or call this week which I am sure they will not do. This is the reason why I prefer a refund to look for another company that is more responsible. Or I can look for the other company and have this company pay the other. 

  

  Business Response

  Date: 04/01/2024

  Please be advised our office reached out to the client both by phone and email today to discuss his case. The last communication we have had from the client was in February of 2024. We are still awaiting for requested documentation. It has been conveyed to the client that he needs to provide more supporting documentation showing who the responsible party is as the paperwork initially provided is not sufficient enough to prove who owes the debt. 

  Customer Answer

  Date: 04/01/2024

   
  Complaint: 21322358
  
  I am rejecting this response because:
  
  The correct number is ************. 
  
  *****************************

• Initial Complaint

  Date:02/07/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started with this company in 2022. I enrolled two creditors, Lending tree and security first bank. I paid 464 a month to have these debts paid. In December 2023, I had some financial problems. I cut two months down to 264. I picked it up at 464 in Feb ****. The offer me another settlement for security first which is second round account now. The settlement was not in my best interest, as it gave century more fee money. I declined that offer. Today I found that century is still collecting a fee on that account for doing g nothing. They say I owe them **** plus. For what? The second account shows an original balance, and no movement.

  

  Business Response

  Date: 02/13/2024

  Please be advised we are not the company this individual dealt with. Our company does not do debt consolidation. We ask this individual to verify the actual company they dealt with and try to contact them to address the concerns listed.

• Initial Complaint

  Date:08/30/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I retained services on a debt I was trying to collect. I paid close to 7k upfront to cover legal cost. They gave the file to a law firm only to be told I did not have sufficient proof to go to court the law firm closed the file and gave back to this company that does not even return my calls anymore requesting a full refund since nothing was ever done

  

  Business Response

  Date: 09/12/2023

  Century Debt Solutions, Inc. offers a preliminary no recovery, no fee contingency service to its clients for standard collection non-litigation claims only.  In this instance, our client chose to proceed with paying an optional non-refundable forwarding fee to Century Debt Solutions, Inc. in order to escalate this claim to one of our networked attorneys for the purpose of legal action. The claim was promptly forwarded to a receiving attorney who began the legal demand period to start the litigation process.

  Please note the client is mistaken in the amount they sent in forwarding costs to retain an attorney. Forwarding costs sent totaled less than $5,900. While the case was promptly sent to an attorney to initiate suit, the client has failed to provide the necessary documentation needed to file. Per the contract the client signed it states

  "Client expressly represents and warrants: Client warrants the validity, amount and authenticity of each Debt owed directly to Client.  Client agrees to satisfactorily provide documentary validation of the authenticity of the Debt to CDS upon request; that the Debt is presently and validly owed by the debtor to Client; and the amount stated in supporting documentation provided by Client to CDS is the current amount that is owed (inclusive of any interest)"

  This request has not been fulfilled by the client even after numerous requests for said documents were made. As of now the claim is still with the attorney however, we are at a standstill until the client provides our office with the documentation requested.