ComplaintsforViking River Cruises, Inc.

• Initial Complaint

  09/13/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  In late August of 2019 we booked a cruise from Viking Cruise Lines for Romantic Danube River Cruise for May 29th, 2020. We paid the full amount of $******** within 30 days of booking. Because of my wife's declining health conditions and the fact that covid was an issue which could further jeopardize her already compromised immune system we decided to cancel our cruise in March of 2020. We were given a partial refund of $******* from Viking and were told the balance would have to come from Trip Mate Insurance. Our cruise was cancelled by Viking with the next couple of months. During that time and up until recently we tried to get the balance of our money ($****) from Trip Mate but they are reluctant to provide us a refund. In February of this year I gave my case to my attorney who has failed to provide any resolution to this problem during the last 6 months. Viking states that we are not due a refund for the balance of our trip because we cancelled our trip due to health reasons.

  

  Business response

  02/22/2022

  Business Response /* (1000, 5, 2021/09/26) */ Dear************, We appreciate the opportunity to address the concerns you shared here. Since leaving this feedback, our records indicate that you have been in contact with a representative of our Customer Relations department, who spoke to the options available to you moving forward and encouraged you to contact TripMate for clarification about lingering concerns. Should you have additional questions upon reconnecting with TripMate, please do not hesitate to reach back out to your handling agent. We remain happy to provide direct assistance. Best regards, Viking Consumer Response /* (3000, 7, 2021/09/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) Although Viking gave me options to move forward by contacting Trip-Mate again I feel that they are still responsible for providing me with a refund. The insurance premium we paid is a joke and as I explained to***** from Viking, you almost have to have one foot in the grave before they give you any of your money back. The responsibility lies with Viking as they cancelled the cruise. We should have been first in line to receive a refund, even if we cancelled two months before the cruise was cancelled for health reasons. I have looked at over 985 different complaints involving Viking Cruise Lines and I think they are nothing more than a scam. They will never get a good review from me and as far as trip mate is concerned, they are even worse. We provided them with enough documentation to justify a refund and they refuse to honor our requests. Business Response /* (4000, 9, 2021/10/06) */ Dear************, Thank you for your follow up. We want to reiterate that while no further refund will be forthcoming beyond what has already been extended, we are available to support your efforts to pursue a refund through your third-party insurer. We appreciate you sharing the details of your experience, and should you wish to resume a dialogue, we invite you to contact the agent handling your case. Best regards, Viking Consumer Response /* (4200, 11, 2021/10/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) I would like to know how you at Viking will support my efforts to get a refund from third party insurance. (Trip-Mate) We have already given them Social Security Documentation which outlines her disability. She would not be able to sit in a confined space on an airplane, or climb stairs during the time of the cruise we planned. In addition she has difficulty hanging on to railings and other things that she may encounter with embarking and disembarking from the cruise ship. Not to mention any off boat excursions that would further jeopardize her health. If you feel so good about the insurance company that represents Viking Cruise Lines then you should request they refund the balance of the money due to us, minus the cost of the insurance premium which was not cheap to begin with. Business Response /* (4000, 13, 2021/10/19) */ Dear************, While we regret to hear your continued frustration, we are happy to see that a representative of our Customer Relations department has recently been back in touch regarding your request for Viking to appeal your insurance claim. As our representative advised on October 14, you must contact a licensed agent from your insurance provider in order to move your appeal forward, as it must originate from you as the policy holder. Should you encounter difficulty working with the insurance provider, we remain available to offer guidance or support. Accordingly, do reach back out to your handling agent as needed. Warmly, Viking

• Initial Complaint

  09/12/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  We booked a cruise on Viking in good faith, booking number XXXXXXX, and we paid $*****.00. Since this amount included air travel, we paid extra for the Viking Flight Deviation option which allowed us to book our own itinerary since it was a travel requirement of ours that we wished to do a pre-cruise extension prior to our River Cruise. However, without informing us, Viking rebooked our flight without consulting us nor our Travel Agent. Only through copious research and the benefit of Social Media we learned that Viking was doing this surreptitiously in an attempt to execute river tour contracts, and strong-arm and bully their guests into "settling" for changes that Viking made and contrary to and in breach of contract of what customers expected and negotiated at purchase time. Worse, Viking Cruise Lines, by way of their Management Representative ***** ****, alleged Customer Service Supervisor, engaged in multiple lies in the course of our good ***** effort to resolve issues.

  

  Business response

  09/22/2021

  Business Response /* (1000, 5, 2021/09/22) */ Dear **. and ***. *****, We appreciate you taking the time to share your concerns. Our records show that since sharing feedback here, you have connected with a member of our Customer Relations department, who clarified all that is included in your voucher amount, including air deviation fees. Should you have lingering concerns or uncertainty about this matter, please do not hesitate to contact your handling agent for additional support. We will be more than happy to provide greater clarity. Best regards, Viking Consumer Response /* (3000, 7, 2021/09/29) */ (The consumer indicated he/she DID NOT accept the response from the business.) Viking's response is pathetic, form-like, inexcusable, makes our point, lacks any substance, and is contrary to any spirit and semblance of working to resolve issues. BBB should immediately recognize this. On the contrary, Viking Customer Service representatives continue to lie to us and others with whom we are travelling, and Viking mis-represents services that were promised at purchase time and continually engages in business practices that make it impossible for us and other consumers to receive services that were promised on contact. For example, we contracted with Viking, it is in the purchase contract, to execute a "Pre-Cruise Extension" as part of trip itinerary and we also, as part of the contract, paid for a flight diversion Viking feature. Viking cancelled the "Pre-Cruise Extension" and also our flight without informing us which was a condition of our purchasing the cruise. Worse, they placed the burden on us to rebook the flights on very short notice to accommodate their schedule which would have been impossible to achieve since booking suitable flights at the last moment flying utilizing multiple flight stops and flying with no-name carriers contrary to our initial single branded carrier and non-stop flight. Viking engaged in practices of not telling us and other customers that their cruise was not departing from Amsterdam as promised on the itinerary when Viking knew at cruise purchase time that the Dutch had imposed a quarantine, and Viking had been busing passengers from the Amsterdam airport to instead German port for departure. We know this to be true since we read about it from unhappy Viking customers, posted online. To confirm this, we called Viking to book the same cruise after we learned about this, to test Viking's honesty and sales integrity, and true to form, Viking Sales Representatives never mentioned that Amsterdam was being bypassed. During our many calls to Viking Cruise Lines Customer Service, Viking placed the blame on our travel agent and made false claims regarding our travel agent's actions that were not true, in essence making our travel agent the fall-person. Viking Cruise Lines does not stand by what they purport to deliver, and has worked to wear us down, keep over $****** of our money without providing what was promised, and has continuedly lied and misrepresent themselves. We cannot sail in good consciences with Viking given our contentious, bully-like treatment, and continual misrepresentations on Viking's part. Moreover, we fear for our health and safety aboard Viking's ships, very contrary to why one cruises, and cannot trust Viking to keep us safe, especially given our pre-cruise experience, and we fear retaliation and physical harm were we to sail with Viking. We are demanding that BBS intervene on our behalf and secure a full refund from Viking expeditiously. We promise in return to never to sail with Viking. Business Response /* (4000, 9, 2021/10/06) */ Dear **. and ***. *****, We acknowledge that despite Viking representatives remaining in close contact, a mutually-agreeable resolution has not been reached. Rest assured, we hear your feedback regarding communications in advance of your trip in response to changing entry guidelines in Holland. While itinerary alterations are sometimes necessary amid the current travel climate, we regret that efforts to mitigate the impact of these changes and communicate updates three weeks in advance of your travel did not meet expectation. You have our sincere assurances that we are only hopeful for a resolution, and wish you both the best going forward. While a refund will not be forthcoming at this time, we are grateful to you and all our guests for electing to travel with us. Kind regards, Viking Cruises Consumer Response /* (4200, 11, 2021/10/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) Once again, Viking Cruise Lines waffles and provides a pathetic form letter response without any good faith effort to resolve the dispute. BBS, we booked a cruise that had a negotiated hard-fast time-dependent October 4th departure to Amsterdam with a Viking provided pre-cruise extension prior to the cruise and a mutually agreed to Viking provided flight itinerary to make this possible. For this Viking offered benefit, we paid extra. Moreover, we had a verbal agreement and understanding from for the Viking Sales Team at purchase time that this was an all or nothing proposition, or we would receive a full cash refund of over $******. To wit, we are holding documents from Viking showing the pre-cruise extension and Viking provided flight itinerary and what any reasonable person would deem to be a binding contract. We now have a breach-of contract because Viking cancelled our pre-cruise extension and our flights at the last minute without warning. Viking's aim from the outset was to mislead and over promise and under deliver, breach contracts, wear us down, take our $******, and hope that we do not sail with Viking making this a large revenue windfall and gravy train for Viking, but it is also a massive fraud and of Federal Trade Commission investigatory interest. BBS, a cursory review of public Viking customer complaints reveals the same pattern and practice of misrepresentations from the Viking Sales team knowingly misrepresent itineraries they will visit, when in fact, Viking already knows at sales time that there is insufficient water in rivers to land at the promised ports to busing patrons rather than sailing promised major waterways to name a few Viking scams. Given Vikings misrepresentations and substandard marketplace behavior, we cannot trust Viking to safely transport us in the future on any ocean or waterway and demand our full refund promptly. If BBS is to adhere to its mission statement, we urge BBS to call out this egregious Viking breach of contract and substandard marketplace behavior. Only then, will BBS achieve its other mission statement goal of creating community trustworthiness including helping Viking address its integrity, its ethics, and its contracted obligations to its customers. How many more iterations of this is expected till BBS intervenes and works with conviction to resolve this? While Viking goes through the motions, and provides no interest no semblance of any good faith response and substance whatsoever, trust in BBS's ability to provide any mutual value is waning. Business Response /* (4000, 13, 2021/10/21) */ Dear **. and ***. *****, We appreciate you following-up with your comments here. Allow us to reiterate what has previously been communicated by phone on 9/21/21, that no refund will be forthcoming at this time. While transparency in our passenger contract and voucher terms is our priority, and make these documents readily available to our guests and their third-party travel agents, we're sorry for any confusion encountered. We remain available to review your contract to clarify further, and welcome you to reach out to the agent handling your case. Kind regards, Viking Consumer Response /* (3000, 20, 2021/11/07) */ This case is not resolved, but we are appalled that BBB would assume so, and close the case. We received a call from, allegedly, Viking Cruise Lines. The person calling from Viking was cocky, boisterous, and belligerent. Without reading the heavily documented case notes, she demanded that we repeat everything from the beginning in a ploy we understood all along was designed to wear us down. We asked, again, that the Viking representative read the case notes, and then we could continue to which she refused. *** she was uncooperative, refused to work in good faith to resolve what we know is fraud, deceptive business practices, and misrepresentation. It was clear that she had no intention to work to resolve the dispute, and was only going through the motions to appease BBB. We have sufficient information to bring this to light so other would-be Viking Cruise Lines would not be harmed. We are deeply disappointed that BBB has fully sat largely on the sidelines, and has not provide any leadership, and contrary to their mission statement, on this matter. ***

• Initial Complaint

  09/08/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We booked 3 cruises with Viking on 10/4/20, 1/19/21 and 3/21/21.To date, we have paid $********, $********* and $********* for these bookings.When we booked these cruises, we asked if Viking was going to require vaccines and were told that was not the policy.On 8/18/21, we received an email from Viking notifying us of their change in policy in regards to their Covid-19 vaccination policy.We have attempted to work with our booking agent *************** and have been unable to get this resolved.We have written to vcmail at the suggestion of our agent and received a reply from ************* with Management.He has denied our request for a cash refund.He stated that we could receive a voucher or a refund minus the penalty per person, per cruise.On one of the cruises, the penalty would be 20% per person (*********).We do not want vouchers as we fear policy won't change in foreseeable future. A similar complaint on BBB on 7/26/21 noted resolution on 8/15/21.We expect $********* in cash.

  

  Business response

  02/22/2022

  Business Response /* (1000, 6, 2021/09/20) */ Dear **************, We appreciate the opportunity to address your feedback. According to our records, several representatives of our Customer Relations department have recently been in contact with you, as recently as September 17th, in an effort to directly address your concerns as well as provide clarity on your available next steps in consideration of your booking terms and individual circumstances. While a refund is not forthcoming, we remain interested in working with you to reach a mutually agreeable resolution. Please feel welcome to reach back out to your handling agent to continue the conversation. We look forward to hearing from you then. Thank you, Viking

• Initial Complaint

  09/04/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  on sept 4th 2020, we talked to ******* about booking a river cruise. After being told that due to covid we would have the option to cancel or reschedule a different dated cruise, we put money down on a cruise. fast forward to this june 2021 and Covid is still a thing, we reached out to schedule out another year, No one reached out to us to do so, then i got an email saying the flights had been booked for the first cruise date. I called again to say we wanted to push the date and we were told that our booking was cancelled and Viking will be keeping our $**** deposit, Completely opposite what our rep ******* told us. I even asked if we could get a credit to book for 2022 and was told no I am very upset by the trickery and dishonesty/theft of Viking cruise lines

  

  Business response

  02/22/2022

  Business Response /* (1000, 5, 2021/09/19) */ Dear ***********, Thank you for sharing your concerns with us. In an effort to directly address the feedback you provided here, a member of our Customer Relations department has made several attempts to reach you in recent days via phone and email. As we were not able to reach you, please feel welcome to reply to your handling agent's most recent email, sent 9/19/21, to pick up the conversation at your convenience. We hope for the opportunity to connect with you soon and address any lingering concerns or questions. Warm regards, Viking

• Initial Complaint

  09/04/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Reserved a cruise with Viking River Cruises on 28 June 2019. Made payment for full cruise for 3 persons ********** (mother, born ****), ************ and *********** (married couple and sole caretakers of **********) Original cruise set to sail 09 June 2020. (Reservations ******* and *******) ********** at that time was 84 years old and in good health. Cruise cancelled due to pandemic and rescheduled for 09 June 2021. (Reservation ******* and *******). ********** at that time 85 and still in good health. Trip cancelled again due to pandemic and rescheduled for 29 Sept 2021. Due to pandemic and Holland regulations cruise now scheduled to depart from Germany, not Ansterdam, necessitating a grueling 2 hour motor coach trip for **********, who is by then crippled with arthritis. It would also subject ********** to additional testing and potential near future additional government action to limit travel within EU. ********** is no longer able to withstand this travel. Refund denied

  

  Business response

  02/22/2022

  Business Response /* (1000, 5, 2021/09/19) */ Dear ********, Thank you for sharing your concerns. We understand that since leaving your comments here, you had the opportunity to connect directly with a member of our Customer Service department to discuss the options available to you concerning your redeemed vouchers. We encourage you to reconsider those options and reach back out to your handling agent should any related questions or concerns remain. We remain happy to provide additional assistance. Best regards, Viking

• Initial Complaint

  09/02/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been receiving the marketing catalog for over 2 years now. I have never requested it nor do I want to receive it. I have contacted their customer service department more than 3 times within the last year and asked to be removed from their mailing list. I have provided the customer number they assigned me (***********) and my mailing information (name & address). They assured me I would be removed from their marketing list with the exception of maybe 1 more scheduled catalog. I received ANOTHER one today. This is a waste of resources - time, paper, postal distribution and I will not contact them again. PLEASE MAKE THEM STOP SENDING ME THESE USELESS CATALOGS!!!!!!!!! Thank you.

  

  Business response

  02/22/2022

  Business Response /* (1000, 5, 2021/09/13) */ Dear ************, We regret to learn of the ongoing difficulty you have encountered and can verify that you have been removed from our mailing database as of 9/13/21. Please feel encouraged to reach back out to us via email at ******@vikingcruises.com should you continue to receive mail 6-8 weeks from this date. Again, we apologize that our previous attempts to fully remove you were not successful and thank you for your patience. Kindly, Viking

• Initial Complaint

  08/31/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This is regarding our reservation #********. Viking had a 14 day cancellation policy which we missed by 1 day. The cruise was scheduled to leave Malta for Greece on Aug 21 and we called Viking on August 8 when we saw the State Dept. Advisory Level 4 Do Not Travel To Greece. The rep. informed us that the trip was still on but Viking could cancel it up to 5 days prior to the trip. I followed up with several emails and several calls. Viking did not cancel, so I then cancelled. We did not want a refund. We just wanted a credit so that we could do the trip at a later date. Given the extraordinary pandemic situation, we think that Viking was very unreasonable. They finally offered us each a $200 credit to use on a future trip which I rejected. We had spent almost $****** on this trip. What poor customer relations!

  

  Business response

  02/22/2022

  Business Response /* (1000, 5, 2021/09/13) */ Dear*************, Thank you for sharing this feedback with us. Our records show that a member of our Customer Relations department was recently in touch with you to go over the terms of your cancellation. Regrettably, at this time, Future Cruise Vouchers will not be forthcoming. We know this may not be the outcome you had hoped for,*************, however we welcome you to reach back out to your handling agent directly if you have any lingering questions about the options available to you moving forward. We will be happy to further assist. Kind regards, Viking Consumer Response /* (3000, 7, 2021/09/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) Trying to reason with Viking is like talking to a wall. If my own country, the U.S., has issued a Level 4 Advisory - Do not travel to Greece- because of a very high level of the Delta COVID variant, who is Viking to tell me, age 69 and my husband age 77, that we should travel in spite of this Advisory and put our health and perhaps our lives at risk? We feel that under these circumstances, Viking should at least allow us to take this trip at a future date, when the pandemic is no longer raging and the Advisory has been lifted. And in addition to the very high level of COVID, the air quality in Athens and on the Greek islands was very poor at that time due to the many wildfires burning there. We spoke with Viking representatives and e-mailed them several times with these concerns, to no avail. All we wanted was to postpone our trip to a time when it would be safe to travel there. Horrible customer relations! Business Response /* (4000, 9, 2021/09/29) */ Dear*************, Thank you for your follow up. While we made attempts to communicate the terms of your cancellation at the point of cancellation and clarify them thereafter, we would be happy to continue the conversation in the interest of coming to a mutual understanding. Accordingly, please feel encouraged to reach back out to your handling agent via phone or email at your convenience. We hope to connect with you again soon, *************. Best regards, Viking

• Initial Complaint

  08/31/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Booked and fully paid for cruise with Viking for February 2020, in the amount of $*********. Due to Covid, Journey to Northern Lights on February 2020, cruise was cancelled. We rebooked for March 2021, but that cruise was cancelled as well. Booked for the third time for March 2023. But Viking now requires you to be vaccinated, but I have been medically advised not to take the vaccine due to health conditions. When Viking issued new credit vouchers, they failed to advise us at that time that they can not be cashed. We were not made aware of at the time of the booking. We do not agree with this document and have not accepted it. We expect to be covered under the original terms of their NO RISK Cancellation policy which we purchased. They are offering additional credit vouchers that have to be taken within 24 months, but since I can not be vaccinated, these are worthless. We are asking for a refund in the amount of $ **********.

  

  Business response

  02/22/2022

  Business Response /* (1000, 5, 2021/09/15) */ Dear**************** Thank you for expressing your concerns. Our records indicate that a member of our Customer Relations department was recently in contact with you to go over the terms and conditions of your booking, as well as to explain our risk-free cancellation policy in an effort toward transparency and understanding. While a cash refund will not be forthcoming, we encourage you to reach back out to your handling agent directly to discuss lingering questions or concerns. We remain happy to assist. Best regards, Viking Consumer Response /* (3000, 7, 2021/09/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) A Viking representative has NOT been in touch with me since the complaint. Basically they are just taking the money we paid for the trip with no recourse Business Response /* (4000, 9, 2021/09/30) */ Dear**************** Thank you for your follow up. We are happy to see that a Customer Relations representative spoke with your husband by phone on 9/30/21 to discuss your request and individual circumstances. As requested, your handling agent also sent a follow up email on 9/30/21 containing an overview of that discussion. Should you have questions about that information or how to proceed, please reach back out to your handling agent directly. We appreciate the opportunity to work with you toward a mutually agreeable resolution. Thank you, Viking

• Initial Complaint

  08/27/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  My husband and I booked a river cruise with Viking which was cancelled due to COVID-19. Viking agreed to refund our money or give us a voucher to be used at a later date with and 25% increase to our funds. We agreed to rebook and did so on April 29,2020. Our trip date was August 10, 2021. On July 14, 2021, we received an email stating that a purchased shore excursion, the Paris Cabaret, was cancelled and that we would receive a full refund within 21 days to be credited to our churching account. We believed this to mean that we would receive a credit back to our credit card. We called today, August 27, and they refuse to refund our money stating that it can only be issued in a voucher. Voucher money was not available for use when we sailed as we checked. We had extra money due to the change in booking. We used up what we could but still had some. It does not seem right that they let you pay for excursions and cancel them without reimbursement.

  

  Business response

  02/22/2022

  Business Response /* (1000, 5, 2021/09/14) */ Dear*************, Thank you for sharing your concerns. Our records indicate that a seasoned member of our Customer Relations department has been in contact with you to clarify the terms of your cancelled excursion and come to a mutually agreeable resolution. While a cash refund is not forthcoming, we're pleased to see that several other options were discussed with you on that recent call, and encourage you to reconsider them and reach back out to your handling agent to discuss any lingering concerns. Best regards, Viking Consumer Response /* (3000, 7, 2021/09/21) */ (The consumer indicated he/she DID NOT accept the response from the business.) My husband did speak with a representative of Customer Relations regarding this issue. The only option that was offered was a voucher to be used on another cruise which we do not have the resources to fund. On July 14, we rec'd an email stating that the excursion was cancelled and that the funds would be " credited to your purchasing account within 21 business days." We purchased this excursion and anticipated this meant that we would be refunded. On our cruise, the director stated the excursion in question, is not offered on our particular trip as it ends late and travelers have to get up early to depart for home. It seems Viking offered an excursion, which we paid for, but for which they did not plan to take us on The representative said we could have used the voucher on our most recent trip except it was not credited to our account in a timely manner as vouchers can only be used up to 7 days before sailing. This money was not yet in our account by that time. We did not question this as we anticipated being reimbursed and thought it just taking a bit longer than stated. My concerns remain: 1. We paid for an excursion that our cruise director said is not available on our particular cruise. 2. We paid for the excursion up front and should therefore be reimbursed. And 3. If the money had been applied to a voucher, the email should have clearly stated this so we could have asked about it and taken advantage of it. Viking collected money under false pretenses and has not been transparent in dealing with this issue. Thank you. Business Response /* (4000, 10, 2021/09/29) */ Dear*************, Thank you for taking the time to share this follow up. We are happy to see that since leaving your feedback here, you had the opportunity to connect with a member of our Customer Relations department and a mutually agreeable resolution was reached. Should you have any lingering questions or concerns, please feel welcome to reach back out to your handling agent. It would be our pleasure to further assist. Thank you, Viking Consumer Response /* (2000, 11, 2021/09/29) */ I appreciate your help. We received a call from Viking today and they have agreed to an acceptable refund to us regarding this matter. This issue is resolved.

• Initial Complaint

  08/26/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We purchased a Viking River Cruise prior to Covid. When it became apparent that the cruise was not going to happen we contacted Viking and they refunded some of our money but held onto $ **** in the form of a voucher. We have both been unemployed for over a year and all we want is a refund of the remaining $****. When we contacted Viking they are refusing to refund our money because we didn't wait for them to cancel the cruise.

  

  Business response

  01/27/2022

  Business Response /* (1000, 5, 2021/09/13) */ Dear Mr. *****, Thank you for reaching out to us. We would like to learn more about your concerns and invite you to email us at ******@***************** with your booking information so that we can connect you with a Customer Relations agent to address your feedback in further detail. We look forward to hearing from you soon. Best regards, Viking

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩