We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Legal Information Services

Infomatics LLS aka PrivateReports

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Legal Information Services.

Complaints

Customer Complaints Summary

  • 17 total complaints in the last 3 years.
  • 6 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/11/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used your site to try and help my fianc who was arrested and not only did you not have the records for his arrest but i didn't know you would charge me a memebership fee i never wanted to be a memeber it was a one time thing for me and the money that was taken from my account was for food to feed my kids now i dont know how i am going to pay for food for the next few days it doesnt make it clear on the site that you will automatically charge someone a fee let alone access their account to take money for yourself by stored info on your site like thats crazy

    Business Response

    Date: 04/14/2025

    Dear *******,

    Im so sorry to hear you didn't find the information you were looking for.We do our best to provide the most accurate possible data, but unfortunately we are occasionally limited by incorrect information provided to us by one of our many public sources. I do apologize for that.

    Our membership fees are stated clearly, and directly above the button where you accept your agreement. It was also emailed directly to you in case you did not read the terms. Our records show that you registered on our website on 4/04/2025. You paid $1 to try our service for 2 days. You also agreed to automatically enroll in a standard monthly membership for $49.82, unless you canceled before your trial expired on 4/06/2025.  

    Our records show that you also logged in to our site from your computer at IP address: 
    ************* on 4/04/2025 and performed 3 searches. 

    Since your membership was NOT canceled, you were charged a standard monthly membership fee of $49.84 as you had agreed to at the time of registration. Your account was cancelled and fully refunded $49.84 after we received your refund request. You will no longer be charged. Please allow 3 - 5 business days for your bank to post this refund to your account.

    Hopefully this resolves all outstanding issues. If you still have questions after that time, please contact our customer support any day between 8am - 11pm EST.

  • Initial Complaint

    Date:12/18/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They charged my account..prepaid *********** at midnight. I never have or never would authorize them to do that. Called to get charges reversed was directed to a website...print out a form ..mail it in etc. Complete scam.

    Business Response

    Date: 01/04/2025

    Dear *****,

    Thank you for taking the time to contact us. I'm sorry to hear about the confusion. Our records show that you registered on our website on 11/30/2024. You paid $1 to try our service for 2 days. You also agreed to automatically enroll in a standard monthly membership for $49.82, unless you canceled before your trial expired on 12/02/2024. This is stated clearly, and directly above the button where you accept your agreement. It was also emailed directly to you in case you did not read the terms. 

    After logging in to our site from your mobile device at IP address: 
    **************, you performed 2 searches . Hopefully, this jogs your memory. You will see this in your browser history if it has not been cleared.

    Since your membership was NOT canceled, you were charged a standard monthly membership fee of $49.82 as you had agreed to at the time of registration. Your account was cancelled and fully refunded after we received your refund request. You will no longer be charged.

    Hopefully this resolves all outstanding issues. If you still have questions after that time, please contact our customer support any day between 8am - 11pm EST.

  • Initial Complaint

    Date:11/14/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The services are not as described and trying to cancel is a trick. There is a cancelation area but they do not tell you that you must ALSO call to cancel. They do not refund you but make you take several steps to be refunded. I spoke with some ********** and three others in a group of ten went through the same thing. The company is a scam.

    Business Response

    Date: 11/20/2024

    Dear ********,

    Thank you for taking the time to contact us. I'm sorry to hear about the confusion. We do our best to provide the most accurate possible data, but unfortunately we are occasionally limited by incorrect information provided to us by one of our many public sources. I do apologize for that.

    You did not need to call us to cancel. Other options for cancelling include contacting us through email or by using the Contact page on our website.

    You were refunded the full amount. Please let us know, or contact your bank if the refund has not yet posted to your account.

    Hopefully this resolves all outstanding issues. If you still have questions after that time, please call our customer support any day between 8am - 11pm EST.

  • Initial Complaint

    Date:09/03/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I wanted to review a criminal/private report of one individual. Upon searching for this report, it was advertised as $1.00 to view. Apparently, in paying this dollar and viewing, I signed up for a FORTY dollar monthly subscription for a site I would only ever use one time. I would never agree to this if it was stated clearly like they have claimed it is. The trial period is only TWO days and I received a recurring charge today for $40. Upon emailing and asking for a refund/account closure I was told I would have to print and sign a refund request (I dont have a printer). Looks like I will not be offered a refund unless I go out of my way to find a printer. Total scam and customer service was rude in both email and phone. I am honestly very upset and disheartened. What shady practice.

    Business Response

    Date: 09/04/2024

    Dear ******,

    Thank you for taking the time to contact us. I'm sorry to hear about the confusion. Our records show that you registered on our website on 08/26/2024. You paid $1 to try our service for 2 days. You also agreed to automatically enroll in a standard monthly membership for $39.97, unless you canceled before your trial expired on 08/28/2024. This is stated clearly, and directly above the button where you accept your agreement. It was also emailed directly to you in case you did not read the terms.

    Our records also show that you logged into our site from your mobile device at IP address: 24.207.226.134 on 08/26/2024 and performed 2 searches. Hopefully, this jogs your memory. You will see this in your browser history if it has not been cleared.

    Since your membership was NOT canceled, you were charged a standard monthly membership fee of $39.82 as you had agreed to at the time of registration. Your account was cancelled and fully refunded after we received your refund request. You will no longer be charged. Hopefully this resolves all outstanding issues. If you still have questions after that time, please call our customer support any day between 8am - 11pm EST.

    Customer Answer

    Date: 09/06/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *******************************

  • Initial Complaint

    Date:06/03/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My income card was stolen from me back in January of 2024 and they made an account through y'all under my information using my card number to purchase y'alls reports. I called in for a refund earlier and they said they're only going to give me one payment refund not since January ************************************************************************************************************************************************ we can square away the situation.

    Business Response

    Date: 06/10/2024

    Dear ********,

    Thank you for taking the time to contact us. I'm sorry to hear about the confusion. Our records show that you registered on our website on 01/13/2024. You paid $1 to try our service for 2 days. You also agreed to automatically enroll in a standard monthly membership for $39.82, unless you canceled before your trial expired on 01/15/2024. This is stated clearly, and directly above the button where you accept your agreement. It was also emailed directly to you in case you did not read the terms.

    After logging in to our site from your mobile device at IP address: 24.32.138.189, you performed 4 searches . Hopefully, this jogs your memory. You will see this in your browser history if it has not been cleared.Since your membership was NOT canceled, you were charged a standard monthly membership fee of $39.82 as you had agreed to at the time of registration.

    Your account was cancelled and fully refunded after we received your refund request. You will no longer be charged.Hopefully this resolves all outstanding issues. If you still have questions after that time, please contact our customer support any day between 8am - 11pm EST.

  • Initial Complaint

    Date:05/01/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/13/24, I was looking for a criminal report on a person and found this site, Privatereports.com. They advertise it's a free report but then in the end it ask for $1. I purchased this 1 report and that is all. 2 days later I found they charged my Venmo Card $39.82 so I called them on 4/15/24. Found out I was tricked into a subscription so I cancelled it and asked for a refund. I was told to send in a refund request from I received from privatereports.com/refund. On 4/16/24, it was mailed out to:Infomatics LLC Attention: PrivateReports Customer Support ****************************************** ********************************************************************************** To date I have not received my refund. This site is a SCAM.

    Business Response

    Date: 05/08/2024

    Dear ******,

    Thank you for taking the time to contact us. I'm sorry to hear about the confusion. Our records show that you registered on our website on 04/13/2024. You paid $1 to try our service for 2 days. You also agreed to automatically enroll in a standard monthly membership for $39.82, unless you canceled before your trial expired on 04/15/2024. This is stated clearly, and directly above the button where you accept your agreement. It was also emailed directly to you in case you did not read the terms.

    After logging in to our site from your computer at IP address: 66.24.16.105, you performed 1 search . Hopefully, this jogs your memory. You will see this in your browser history if it has not been cleared.

    Since your membership was NOT canceled, you were charged a standard monthly membership fee of $39.82 as you had agreed to at the time of registration. Your account was cancelled and fully refunded after we received your refund request. You will no longer be charged.

    Hopefully this resolves all outstanding issues. If you still have questions after that time, please contact your bank or call our customer support any day between 8am - 11pm EST.

    Customer Answer

    Date: 05/09/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    The company did refund me as requested. 

    Thank you for your assistance on this matter.

    Sincerely,

    *************************

  • Initial Complaint

    Date:04/24/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was trying to look up my brother who was potentially in jail. And it brought me to this website and I assumed it was free. Then asked me for one dollar and I declined. And went to a different website . Somehow, I was charged without using their services and called up to cancel. They said I signed up for a free trial for $1 and then charged me $40. This website is a scam and try using fine print to force people to pay a $40 one time fee. No idea how they got my credit card info

    Business Response

    Date: 04/29/2024

    Dear ******,

    Thank you for taking the time to contact us. I'm sorry to hear about the confusion. Our records show that you registered on our website on 04/16/2024. You paid $1 to try our service for 2 days. You also agreed to automatically enroll in a standard monthly membership for $39.82, unless you canceled before your trial expired on 04/18/2024. This is stated clearly, and directly above the button where you accept your agreement. It was also emailed directly to you in case you did not read the terms.

    After logging in to our site from your mobile device with IP address: 173.54.148.60, you performed 1 search . Hopefully, this jogs your memory. You will see this in your browser history if it has not been cleared.

    Since your membership was NOT canceled, you were charged a standard monthly membership fee of $39.82 as you had agreed to at the time of registration. Your account was cancelled and fully refunded immediately after you called us. You will no longer be charged. Please allow 3 - 5 business days for your bank to process your refund. Hopefully this resolves all outstanding issues. If you still have questions after that time, please contact your bank or call our customer support any day between 8am - 11pm EST.

  • Initial Complaint

    Date:04/10/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was going to use their service to find out about my neighbor who was in jail. It was $1.00 for the report. My bank flagged the payment as suspicious and payment did not go through and I never received the report. Today I check my account and there is a payment to them in the amount of *****. I call the company and am told I signed up for a subscription, which I did not. The customer service representative hung up on me the first time I called. The second time I was told I'd have to submit a refund request in writing. I want my ***** they stole out of my account.

    Business Response

    Date: 04/16/2024

    Dear ******,

    Thank you for taking the time to contact us. I'm sorry to hear about the confusion. Our records show that you registered on our website on 04/07/2024 under the email address ******************** You paid $1 to try our service for 2 days. You agreed to automatically enroll in a standard monthly membership for $39.82, unless you canceled before your trial expired on 04/09/2024. This is stated clearly, and directly above the button where you accept your agreement. It was also emailed directly to you in case you did not read the terms.

    Your $1 payment was initially declined because you entered an incorrect CVV number, but your bank recognized a valid payment on your membership due date of 04/09/2024. This explains your payment of $39.82 on your membership due date.

    You activated your membership and performed two searches from your phone at IP address 174.235.216.108. Hopefully, this jogs your memory. You should be able to confirm this through your phone history.

    You requested that your account be cancelled when you called us on 04/10/2024 and you were also referred for a courtesy refund. Your account has been fully refunded as you requested. You will no longer be charged.

    Please contact your bank to confirm that the full amount has been refunded. Hopefully this resolves all outstanding issues. If you still have questions about your refund, please contact your bank or call our customer support any day between 8am - 11pm EST.

    Customer Answer

    Date: 04/18/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:03/12/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Point blank they trick me into getting their membership without showing me the cost but charged me a $1 not tell me how much it cost for a membership but I did want no membership didn't agree from membership they took money out of my account

    Business Response

    Date: 03/14/2024

    Dear ******,

    Thank you for taking the time to contact us. I'm sorry to hear about the confusion. Our records show that you registered on our website on 03/04/2024 under the email address *********************** from . You paid $1 to try our service for 2 days. You also agreed to automatically enroll in a standard monthly membership for $39.82, unless you canceled before your trial expired on 03/06/2024. This is stated clearly, and directly above the button where you accept your agreement. It was also emailed directly to you in case you did not read the terms.

    After logging in to our site from your mobile phone with IP address: 172.59.195.90, you performed four searches on 03/04/2024. Hopefully, this jogs your memory. You will see this in your browser history if it has not been cleared.

    Since your membership was NOT canceled by 03/06/2024, you were charged a standard monthly membership fee of $39.82 as you had agreed to at the time of registration. Your account was cancelled and fully refunded after you called us on 03/07/2024. You will no longer be charged. Please contact your bank to confirm that the full amount has been refunded. Hopefully this resolves all outstanding issues. If you still have questions about your refund, please contact your bank or call our customer support any day between 8am - 11pm EST.

  • Initial Complaint

    Date:01/17/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    12/30/23 USED THE SERVICE AND PAID $1.00 WITH **** CREDIT CARD.UPON RECEIPT OF MY CREDIT CARD BILL I FOUND A CHARGE OF $39.82 DATED 1/01/24.CALLED THE COMPANY AND CANCELED TH MEMBERSHIP. ASKED FOR A REFUND AND WAS DIRECTED TO A SITE THAT INFORMED ME TO MAKE A COPY OF THE FORM FILL IT OUT AND MAIL TO THE PRINTED ADDRESS OR EMAIL TO WWW.PRIVATEREPORTS.COM/REFUND. UNABLE TO ACCESS THIS EMAIL ADDRESS.CAN YOU HELP IN THIS MATTER

    Business Response

    Date: 01/19/2024

    Dear *****,

    Thank you for taking the time to contact us. I'm sorry to hear about the confusion. Our records show that you registered on our website on 12/30/2023. You paid $1 to try our service for 2 days. You also agreed to automatically enroll in a standard monthly membership for $39.82, unless you canceled before your trial expired on 01/01/2024. This is stated clearly, and directly above the button where you accept your agreement. It was also emailed directly to you in case you did not read the terms. Since your membership was NOT canceled by 01/01/2024, you were charged a standard monthly membership fee of $39.82 as you had agreed to at the time of registration. Your account was cancelled and fully refunded after you called us on 01/13/2024. You will no longer be charged.

    Please contact your bank to confirm that the full amount has been refunded. Hopefully this resolves all outstanding issues. If you still have questions about your refund, please contact your bank or call our customer support any day between 8am - 11pm EST.

    For future reference, please note our email address is *********************************** www.privatereports.com/refund is not an email address.

Infomatics LLS aka PrivateReports is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.