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Business Profile

Online Shopping

Poosh LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/15/2022

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order number ****** date of transaction 07/09/2022 Purchase - Anti-aging LED light-shield Mask - total cost - 190 USD ********************* this company does not ship ********** I had a window of time of 5 weeks that I would be able to receive this product at a US address. This product was meant to be delivered in 1 week. It was lost in the mail for over a month and when it finally arrived to the US address about a week ago, it was not the product I had ordered. I wrote the company saying I will need the correct product shipped out, or that I want a refund, because I am only at this address for another couple days. They have been extremely slow at replying to emails, and there is absolutely no way to get a hold of them via telephone.

  • Initial Complaint

    Date:06/10/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a cooler from this site on May 26th. I emailed them on June 6th requesting a tracking number. Contacted via email, ******************* (where they state they reply immediately) requesting information with no response. I don't even see the cooler I purchased on their website anymore. I'd prefer to have them ship my cooler but I'll accept a refund.

  • Initial Complaint

    Date:05/24/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order a month ago for a *************** wallet and there is still no information on it other than my order has been processed . There is still No tracking information generated . They have my payment . I've emailed them more than once and no response. I used their 24/7 online chat where it says they respond immediately and no I'm has responded. This is very frustrating , I've paid for an item and still have no information.

  • Initial Complaint

    Date:05/11/2022

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    April 20 order#**** for a wallet $19.99 is what I was charged and I've tryed contacting them many times and no answer back and I've never even got a tracking number

    Business Response

    Date: 06/07/2022

    Consumer Response /* (-5, 8, 2022/05/27) */ Yes I bought a wallet from poosh and I never got a tracking number or my wallet do not bye anything from this business they won't answer emails or phone calls or call you back like they say they will Consumer Response /* (-5, 9, 2022/05/31) */ Yes I've called this company several times and emailed them several times and that will not call or email back they just take your money

  • Initial Complaint

    Date:04/29/2022

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a LED Anti-acne mask from Poosh.com on 3/30 for $143.31 with the hopes it would help improve my skin. About a week later, I received the mask and used it one time for 15 minutes. The mask turned off and I assumed it needed charged. After charging it overnight, the mask still won't turn on. I emailed ************** twice requesting assistance and have not received a response. Poosh states that all email inquires will receive a response within 48 hours, as there is no phone number to call. This is now day 5 with no response. Since the product is defective, I would like a return or a replacement. Please help!

    Business Response

    Date: 06/30/2022

    Consumer Response /* (2000, 7, 2022/05/13) */ On 5/13 I received a replacement item from the manufacturer - after I contacted them directly. Poosh never provided another update and this was only resolved because I contacted the item manufacturer myself. This request can now be closed, but I will never shop at Poosh again due to their customer service and lack thereof. Thank you!

Poosh LLC is NOT a BBB Accredited Business.

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