About

Local BBB:

BBB of Northeast California

BBB File Opened:

8/4/2015

Business Started:

8/6/1980

Business Incorporated:

8/6/1980

Type of Entity:

Corporation

Alternate Names:

Bailys online.com

Bailey's, Inc.

Business Management:

Mr. Bob Ramsey, CEO

Additional Information

Refund and Exchange Policy

Bailey’s100% Satisfaction Guarantee:
If you are not 100% satisfied withyour purchase, Bailey’s will gladly accept your return of new, unopened,unused products within 30 days of your purchase with the limitationsnoted below. Please contact our Customer Service Team, 800-322-4539, oremail us at [email protected] to obtain an RA number (Return Authorization) within 30-days. To speedup the process and help you out faster, all returns require an RA.

    Items without an RA# on the package will be refused and returned to the sender.
Refunds
All returns will be professionally tested andevaluated before refunds are given. If your return has been opened or isin a condition that makes it “unsellable as new” for Bailey’s we can’toffer refunds. No refund will be issued for used returns or itemsfailing warranty review. These will all be returned to Sender.

For your safety, we will issue a refund to the card that was used to payfor your purchase. Normally it takes about 2-3 business days after wereceive the package for your return to be processed. We will do our bestto keep you informed throughout the process via email. If you have anyquestions please don’t hesitate to give us a call at 800-322-4539.

A RESTOCKING FEE may apply.
Defective, Damaged, or Incorrect Items
At Bailey’s, we arecommitted to bringing you the best products at the lowest prices withthe highest level of customer service possible. Most of the products wecarry are covered by manufacturer’s warranties. We will workdiligently to help resolve any issues that may arise with your product.If your returned product is determined defective according to themanufacturer’s warranty, Bailey’s will work to honor the warrantyaccording to manufacturer’s guidelines.

If your item arrives damaged, don't worry! Our Customer Service team ishere to help you. In the event this happens please contact us with yourorder number and we'll assist you with exchanging your damaged item atno additional cost.

If you receive the wrong Item, call us at 800-322-4539 and we will make it right.

Please note: When an order is delivered, we always recommend that youinspect the package(s) for damage before you sign for or open thepackage(s). A package must be signed for or reported to shipping carrieras “damaged” to process a claim for replacement. In most cases thebox(es) must be kept for inspection.
A few things to keep in mind when returning your purchase:

    Everything that was originally sent to you needs to be returnedor fees will be applied for missing items (adapters, original box,packaging, harnesses, etc).
   There are special requirements that must be met due to Dept ofTransportation requirement when returning any motor that has been gassedor oiled. Please make sure you understand the requirements fromBailey’s Customer Service agent when getting your RA authorized.
   To help you quicker, all returns require an RA (returnauthorization) number. Returns without an RA number will be returned tothe sender.
   Bailey’s is not responsible for lost items, damages that may occur or the loss of packaging during the return shipment.

Business Categories

Cutting Tools, Clothing, Machine Tools, Hand Tools, Woodworking Tools, Electric Tools