We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Business Services

Infrared Dynamics

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Business Services.

Complaints

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Complaint Details

Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.

Showing all complaints

Filter by

Complaint Status
Complaint Type

  • Initial Complaint

    03/29/2024

    Complaint Type:
    Product Issues
    Status:
    Resolved
    Defective product

    Business response

    04/29/2024

    We have never received a call or complaint from the customer. First notice of a complaint was through the BBB letters. As we reached out to our distributors, we learned that the customer had reached out to two (2) different companies causing confusion with his warranty. Heater was purchased from one distributor in ********** and the customer called a different distributor to request replacement parts in ********. Upon receiving the parts, the customer called the California distributor to request reimbursement on parts he purchased from ********. This can not be done as each distributor is a different company and do not share the same accounting system. ******** then wanted to be reimbursed for labor and also for tipping his technician. The **************** representative explained that he could not reimburse monies that were not collected by his company.

    Customer response

    04/29/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********.  We listed our expectations (replacement part cost and installation) in our complaint.  In addition, I would hope they add a Quality Control process.  This issue has already consumed to much of our time so I'm not sure what else there is to discuss. 


    Regards,

    *******************

     


Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Rating & Accreditation

NR

This business is not BBB Accredited

Search for Accredited
Businesses in this category

Years in Business: 25

Customer Reviews are not used in the calculation of BBB Rating

Reasons for BBB Rating

Contact Information

3830 Prospect Avenue

Yorba Linda, CA 92886-1742

(714) 572-4050

Customer Complaints Summary

1 total complaints in the last 3 years.

1 complaints closed in the last 12 months.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.