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Business Profile

Escrow Services

Kensington

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Escrow Services.

Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 5 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/27/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company continually calls our home phone, sometimes more than once a day. I have asked ***eatedly to be removed from their calling list, they say they will but that never happens. I was nice on the first several dozen calls. Today, I specifically told the *** "No, please stop calling, you have called almost every day". The agent continued to push back asking me to answer their questions ("how old is your home?", etc.). I had to hang up on him as he was relentless and would NOT accept "no" whatsoever, he was almost taunting (very unprofessional).

  • Initial Complaint

    Date:11/30/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Kensington home services calls me one to three times a week offering home repair services For at least the last three years. I asked the representative to remove me from their list. The representative told me that if I picked up the phone, they know its a real number and we keep calling. I have tried blocking them, but they always call from a different telephone number within my area code. Sometimes the first three numbers are associated with my neighborhood. I tried to do a reverse number search up to identify the business, but cant find anything.(possibly because the use different names for each call). We have a local genera contractor business named Kensington. This telemarketing company is so bad. The local business has to put a disclaimer on their website stating that they are not associated with the telemarketers. I noticed that there are 10 complaints on this topic for this company submitted in the last year. None of these complaints have a response from the BBB. I would like some form of response posted about this complaint.

  • Initial Complaint

    Date:11/14/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company continually calls me, offering home services but I ask them to remove me form their call list and they never do.

  • Initial Complaint

    Date:08/22/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company continually calls me, offering home services but I ask them to remove me form their call list and they never do.

  • Initial Complaint

    Date:05/22/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I receive calls from this company almost every day. Each one is from a different phone number, all soliciting. The most current call came from ************. Each time I ask them to remove me from their list. The last man told me who could only put it down as a wrong number. He could not provide me with a supervisor or a phone number to stop these calls.

  • Initial Complaint

    Date:04/20/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I receive multiple calls from this company each day soliciting business for home improvements. I have repeatedly told them that I am not interested and requested not to be contacted further. Calls come from different numbers and area codes but it always the same individual stating that he is with Kensington.

  • Initial Complaint

    Date:04/15/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I receive phone calls from this company at least 3 times a week offering home improvement services. They ask questions about the age of my house, what type of windows it has, type of insulation, etc... I have told them that I do not need any improvements and asked to be removed from their call list. I continue to receive calls from them. Please help me make them stop.

  • Initial Complaint

    Date:04/05/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I've gotten several calls from this company from different numbers. I attached a call log from my phone app as well as my blocked numbers from the Hiya app (spam call blocker). I've never answered yet they continue to call. I'm on the Do Not Call registry. This only started happening in the last few months. I assume it's because I sold and then bought a house about a year ago and they're trying to get me to buy their home warranty or something.

  • Initial Complaint

    Date:07/19/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company calls my home and cell phones SEVERAL time per day. I tell them that I'm on the National DO NOT CALL LIST and ask them to remove me from their list. One representative even told me that I'm being cheap by not meeting with them for estimates on home improvements. My family members are in the building trades, and I don't need/want their services. Please make it stop. They call from several different numbers which are not able to receive call backs. They also represent themselves as KMG **** Services. they told me that their offices are in ******* and N *****.

  • Initial Complaint

    Date:06/13/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They call me 10x per day offering home repairs. I don't want anything. They have not removed me from their list

Kensington is NOT a BBB Accredited Business.

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