Complaints

This profile includes complaints for John L Sullivan Chrysler Dodge Jeep Ram's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  John L Sullivan Chrysler Dodge Jeep Ram

  950 Harter Pkwy Yuba City, CA 95993-9457

  
• 

  John L Sullivan Chrysler Dodge Jeep Ram

  PO Box Ag Yuba City, CA 95992-1427

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/19/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My experience with this dealer leads me to believe that they in fact do not care about the safety or hard earned money that their customers earn and choose to spend with them.I purchased a 2016 **** F250 that was certified pre-owned from them. The trucks exterior and interior was in great shape. I asked about a multi-point inspection and our sales *** (will not mention names) reassured that everything they sell goes through the shop to confirm that the vehicle is in tip top shape. He confirmed that a full inspection and service had been done to the truck. I rolled underneath the truck and inspected from below for leaks or any suspicious looking components. I noticed a light wet spot that very well could have been moisture from the ** unit or coolant. I put my trust in the sales *** and made nothing of it as the rest of the truck checked out.We ended up purchasing the truck, wrote a check for $25,000 and financed the rest. A ESP was added for extra coverage.Less than a week later after taking it home the check engine light came on and came to find out there were multiple codes triggering the light on the dash.They requested it for service 3 times and still could not fix it. I was over it and demanded my money back. (CA Lemon Law)They did not pay me back in full but I settled for the offer I was able to put together. It took them about two months to send me the check and to this day I have not received the reimbursement check for the ESP that was purchased. 24 calls have been made to them and the entire staff kick the calls around to avoid the conversation. They obviously look at caller ID or the number to transfer the call endlessly until someone finally decides to answer.A complete disappointment. They might have attractive prices, but their communication and way of doing business negatively outweighs a deal. I'd much rather spend a little more an deal/buy from a dealer with decent moral ************ not recommend this place. Go elsewhere!

  Business Response

  Date: 01/21/2025

  As for *********, he has created a case with our corporate office, so they are handling it. His cancellation was processed on the 9^th, so we are just waiting on the check to be processed and mailed.

  Customer Answer

  Date: 01/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me as long as the check amount is the original amount paid upon the time of purchasing the vehicle.
  
  
  

• Initial Complaint

  Date:12/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a 2016 Chrysler from **** L Sullivan in *********, ** prior to purchasing a 2016 ****** 4Runner and a 2020 **** F150. My son and I were going to trade the Chrysler in for the ****** 4Runner. The man we worked with had talked me into purchasing the **** F150 at the same time as the 4Runner. We signed contracts for the vehicles and left the Chrysler at the dealership. The next day the salesman called and asked if we had someone that wanted to just take over the payments on the Chrysler and keep it instead of trading it in. We agreed to keep the vehicle. Fast forward to September 14, 2024. The Chrysler was totaled and the other driver was at fault. The insurance paid all but $1,081 of the vehicle. My bank where the loan is through called to inform me that the ************* that was originally with the vehicle was CANCELLED BY THE DEALERSHIP IN DECEMBER 2021 (this is when we purchased the other 2 vehicles). The bank has no record of refund for this $800 GAP and the dealership seems to not be able to locate it either. They screen their calls and don't like to return them. I asked for paperwork on my **** F150 over a year ago and I am still waiting on that lady to call me back. I called today 12/09/24 with a private number and they do not answer. I called back with an unblocked number and they answered on the third ring and asked to speak to a manager. I do not care to explain the situation to 15 million employees so I was transferred to ******* who conveniently did not answer the call and I left a voicemail. I fully do not expect them to call back since I am still waiting on the previous call. When I called back in 2022 I ended up having to call multiple times and got hung up on over and over then they just stopped answering my calls (this is how I know they screen them). They are very unprofessional and I want an explanation and refund of my ************* money. WHERE IS IT?  

  Business Response

  Date: 01/21/2025

  To Whom it May Concern,

  This vehicle was purchased in 2021 when the dealership was owned by the Sullivan **********. As of January 2024, any GAP refunds were requested by the bank in the event of a payoff and retuned to the bank. If there are any questions about the refund, all questions should be directed to ********************************************************************************************************************************

  This email will put you in contact with the Sullivan ********** cancellations department who can then research the refund. They will need your *** and your first and last name. The *** on the Chrysler 200 is *****************.

  I apologize about the delay in communication and do hope that this information will help you get the answers you need.

  Thank you!

  Customer Answer

  Date: 01/21/2025

  I am rejecting this response because:

  I have been in contact with both the loan servicing bank which is *************************** and the ************* provider. The ************* provider confirmed to me via email that check # ****** was issued to the dealership for the refund of my GAP, which I NEVER CANCELLED and the dealership did then took the refund and never refunded it back to **************. I will be obtaining a full schedule of all of the payments received by the **** for this loan to further prove that the payment was never returned. This is very dishonest and unacceptable. You will not return my calls to the dealership and just keep passing the ***** This is beyond ridiculous and just down right irresponsible and not a company I would ever want to do business with. 

   

   

  
  

  Business Response

  Date: 01/23/2025

  To Whom it May Concern,

  
  Unfortunately, at this time we are no longer **** L Sullivan CDJR, we were purchased by ************* and we retain no documentation of the old company's business accounting. The email I provided in the last email, **************************************************** is where all questions about cancellations and check reconciliation for that store can be asked. I do not want you to feel as if I am passing the ***** but I unfortunately do not have the tools necessary to give you the answers you need. 

   

  Thank you. 

• Initial Complaint

  Date:11/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a brand new vehicle from **** Sullivan Jeep in ********* ** via an online purchase in February 2024 as a new vehicle undamaged. After washing and waxing for first time by my hand I noticed that one door had been repainted and does not match the rest of the vehicle. Taken back to dealer and they denied repainting or repairing anything. Told me it was under warranty and that I had to contact Chrysler directly to file a paint defect warranty claim. At this time the vehicle had less than ****************************************************************************** how to contact Chrysler. I got one quote of $1350 just to match the finish not repairing the off color paint. Got a verbal quote of $5000 to match paint and finish.

  Business Response

  Date: 01/21/2025

  To Whom it May Concern,      

  I apologize for the delay in communication. For any issues on body damage or paintwork, you will need to call Jeep directly and start a claim for that concern.

  The phone number for Jeep is ************. They will need your *** and your first and last name. They may also request photos of your vehicles paint concerns. The *** to your vehicle is *****************.

  Thank you

• Initial Complaint

  Date:09/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had appointment to look at 2 vehicles, 2018 Equinox for 7800 and a 2018 Jeep for 8000. When I show up for my appointment I was told that the person I had the appointment with already left and that ***** could assist me. I was told he had just sold the Equinox prior to my appointment and the Jeep was in the shop being detailed and should be available possibly the following week. So Then he preceded to show me A brand new Malibu, I asked what kind of payments -A little more than 400 , It was out of my budget. Then the 2014 Captiva- telling me that it is a good running vehicle it was cared for, it had low miles and would be a great vehicle for me It was getting late and so he told me to come back in the morning to look at it better and test drive it and we would go from there. the next morning (8:00 am). $10199 was out of my price range of what I was wanting to spend on a vehicle. So I asked if he would come down on the price at all . He came down to $9800 and i thought about it and was going to leave when he asked me what would make me say yes, I said if you could do $9500 out the door (meaning including all taxes and fees. The total price being $9500 nothing more with the 3500 I would only need a loan for 6000 which I could pay another 2800 when my check came in from the insurance claim to get it down to 3200 He finally came out with an offer but I would have to have $4000 as a down payment and I only had $3500 I pulled together another 400 for a total of 3900. and the deal was $247 payments at 16% interest. 1st payment due Jan 11th. But ended up at ****** payments and *****% interest and my initial balance for the loan was $10,157 My paperwork was given to me on a flash drive, I am still waiting for them to send me copies of the actual paperwork I had signed. They pulled a bait & switch on me and screwed me out of almost $7003 and a vehicle. NEVER WILL I DO BUSINESS WITH THEM AGAIN AND STOP EVERYONE I CAN AS WELL THEY LIE TO & STEALS FROM CUSTOMERS.

  Business Response

  Date: 09/26/2024

  Hello! I took a look at all the information from a deal that was done almost 2 years ago. The contract that was signed over 10 times does reflect the *****% interest rate and the payment amount of $387. It does appear that this deal was upfront and all information was provided to you before signing. I have attached both the contract and the agreement paper that was shown before the contract was drafted. 

• Initial Complaint

  Date:07/15/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I would appreciate some assistance getting in contact with one of your dealers. I have over 19 calls over the course of a month, with more than 10 voicemails left for these people regarding a transaction and have only been able to speak to a person one time. I was promised a call back, and have since been ignored. After many of the calls went unanswered, I started emailing asking for resolution. No emails have been returned, and no contact has been made. I have attached the emails below for confirmation and so you can see what parties were involved. After not hearing back from the emails for more than 10 days, I decided to do a yelp review to see if that would get some attention. *************************** did post asking me to reach out for resolution, I reached out the same day only to be told she was on maternity leave and there was no one in her department that would be available to help. I was transferred to yet another voicemail, with no response so far. At this point, I just want someone to talk to me to advise me whats going on in this situation. I have attached the paperwork for a 2023 ***** CRV I sold to **** Sullivan ************** on dated 5/31/2024. In the paperwork, they said they would give me ****** for it, sending the payoff of ********* right away to secure title and then releasing the balance to me once title is in hand. Instead of sending the agreed upon amount I showed them documentation for, they sent a little over ****** leaving a balance due on the loan. Not only have I had to continue making payments on a vehicle thats in the dealers possession, but it still to date shows a balance on the loan more than 30 days later and no one is responding to my inquiries as to how to get it paid off so they get title and I get reimbursed for the additional equity that is owed to **** would greatly appreciate any help you can provide in making the dealership actually answer the phone, or return voicemails or emails. Thank you,

  Business Response

  Date: 07/26/2024

  We paid the vehicle off on 7/12/24 and I will call the customer to find out how much he paid on the vehicle and reimburse him. I am so sorry about the delay. 

  Customer Answer

  Date: 08/02/2024

   
  Better Business Bureau:
  
  Although they did not call or address me in any way on the payoff, I have confirmed it was completed thanks to the communication from the BBB. ******** has since emailed me asking for additional receipts. I have sent them, and am hoping I may obtain reimbursement for the additional expenses I have incurred due to their negligence.  
  

  Thank you for your assistance in this matter, 

   

  
  

• Initial Complaint

  Date:06/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle from this establishment and within the first year of owning the car the check engine light came on. While still under warranty we contacted the warranty company and they explained the faulty engine leak was not covered because the warranty only covered the lower half of the engine not the top. We paid to have that issue addressed and now the check engine light is on again. The car is also overheating after multiple attempts to fix it by replacing multiple parts.

  Business Response

  Date: 07/26/2024

  Hello! 

   

  I apologize about your vehicle having mechanical issues. Unfortunately, I cannot find any deals for the name ***************************. Furthermore, the warranty is an extended warranty, and the coverages are disclosed on the contract that you sign at the time of purchase. I can offer to appraise the vehicle and help you get into another one, but I cannot help with any repairs that are not covered under the warranty. Thank you. 

• Initial Complaint

  Date:03/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ************************** (All documents and lengthy timeline in review)Sold me a car broke every 3 weeks,Had the vehicle for approximately 90 days.To be left with an 8k collection debt.finance manager bought my old vehicle, privately on the clock. Never fully Registered it, left if abandoned, was just notified.I put in a complaint immediately with the BBB and gave the business the opportunity to fix the situation.

  Business Response

  Date: 03/28/2024

  We have done all we could to help this customer. At this point, there is nothing we can do.

• Initial Complaint

  Date:02/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 27, 2024, I bought a used Jeep Wrangler from this dealership. I have three complaints. (1) The salesperson, ******************, told me I would get two key FOBs. Before leaving the dealership, I had just one key, but he told me they would mail me the other one. I contacted the dealership days later and then was told I was not entitled to a second key FOB "per the agreement." I feel I was lied to and would like the dealership to provide me with a second key FOB.(2) The "Start/Stop" feature of the vehicle does not work, which I realized when I was driving the vehicle home, nearly 100 mils away. I called and left messages with the dealership but they did not return my call. In the meantime, I took the vehicle to another local Jeep dealer, which told me it was likely a battery that needed to be replaced. I eventually reached someone at the Sullivan dealership, who said they would call me back, but no one ever has. I feel like I was sold a defective vehicle, and would like the dealership to repair this problem. (3) The dealership charged our credit card $10,000 immediately, but the remaining amount, for $27,943.72, has not yet been cashed though I believe it was processed as an electronic check on 1/27/2024. I have called multiple times and informed them my name was written incorrectly on the "Hold Check" transaction, i.e. as "ILMAT" vs. ********************. Additionally, I have tried to find out when the check will be debited from my account - I do not want the vehicle to be repossessed because the dealership has not been paid. No one will return my call. I would like someone in a senior position to look into all of the above, and remedy the first two items, and advise what is going on with the remaining payment so that I can rest assured the vehicle is fully mine. I am extremely disappointed with the customer service response. I would be happy to pay the remaining balance with my credit card (over $40,000 credit limit) but the dealership would not accept it.

  Business Response

  Date: 03/01/2024

  SPOKE TO CUSTOMER AND EXPLAINED THAT NOT ALL VEHICLES COME WITH TWO KEYS. TOLD HIM I WOULD REIMBURSE HIM FOR THE BATTERY TO BE REPLACED AT HIS LOCAL DEALER. ALSO, TOOK PAYMENT OVER THE ***** FOR VEHICLE 

• Initial Complaint

  Date:01/28/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Engine work was performed on my 2018 Dodge Ram Van for an oil leak. Dealership called when it was complete after two and half weeks. Picked up the van and paid ********. Drove 1 hr home and the van leaked oil all over the driveway. Called dealership back that the check engine light was on and leaking oil more than ever. Took van back again where it was discovered an "upper oil plug" did not get sealed. Dealership also stated that one CAM actuator has failed and that it would cost an additional ********. Agreed to charge to have more repair done. Waited and called on several occasion, missing work and finding out the mechanic "quit" or "no longer worked there" and it would take longer to have repairs completed. After weeks of waiting van was finished. Started to drive home. Check engine light came on, ************** and had the van towed to different Dodge dealership. Mechanic stated "the engine is toast and it needed a new engine for over 13K. They would not warranty the original work at Yuba City Dodge.

  Business Response

  Date: 01/29/2024

  THE SERVICE DEPARTMENT HAS BEEN IN CONTACT WITH ****** ON MULTIPLE OCCASIONS AND HAVE BACKED UP EVERY SINGLE BIT OF WORK PERFORMED. SINCE THE VEHICLE IS OUT OF STATE NOW, THESE MATTERS DO TEND TO TAKE LONGER THAN WHEN THE VEHICLE IS IN OUR SHOP (**********).  PER CONVERSATIONS WITH ****** THE SERVICE DEPARTMENT HAS BEEN WAITING ON CONTACT FROM THE DEALERSHIP THE CUSTOMER HAS CHOSEN TO DO BUSINESS WITH, IN *********, IN ORDER TO RECTIFY THE SITUATION.  THIS DEALERSHIP (YUBA CITY DODGE) HAS NEVER BEEN CONTACTED AS TO THE FAILURE POINT OF THE ENGINE TO SEE IF ANY WARRANTY COVERAGE IS APPLICABLE. UNFORNTUNATELY "THE ENGINE IS TOAST," IS NOT A DIAGNOSIS. THE CUSTOMER HAS BEEN GIVEN THE SERVICE MANAGERS PERSONAL CELL PHONE NUMER FOR CONTACT AT YUBA CITY DODGE AND INSTRUCTED TO GIVE THAT CONTACT TO THE SERVICE MANAGER OF THE DEALERSHIP IN ********* SO THAT THIS ISSUE CAN BE RESOLVED ACCORDINGLY. EVERYTHING THAT COULD BE DONE HAS BEEN DONE FROM CALIFORNIAS' END BUT WITHOUT A PROPER DIAGNOSIS AND TEAR DOWN, IT LEAVES YUBA CITY DODGE IN THE DARK AS IT APPEARS THAT THE DEALERSHIP IN ********* WILL NOT CONTACT **, OR ****** HAS FAILED TO PROVIDE THAT INFORMATION TO THE APPROPIATE INDIVIDUAL AT HIS CHOSEN DEALERSHIP BASED ON THE RECOMMENDATION OF THE SERVICE MANAGER OF YUBA CITY DODGE.  

• Initial Complaint

  Date:11/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I traded in my car towards a newer one. I only decided on this car since it stated on the website that it was a Automatic, not a CVT. I cannot drive vehicles with CVT transmissions as I have health issues which do not allow me to. After a few days had passed, My husband noticed the transmission felt strange. I drove the car about 3 times myself, each time getting very sick after wards. I did some research on car using online VIN search to find it is a CVT transmission. Very disappointed not only that I traded my vehicle for a vehicle I cannot drive, but also that I was misguided on the companies website. False advertising led me to make my purchase and I have had this vehicle for two months, so I have been without transportation with small children in my home. Being previous Campfire survivors does not make us feel safe without transportation. I have called daily every week trying to rectify this situation with the sales team and manager, my calls ignored. I am told to pick a car, then told if you want to trade in this car, we will not honor the $8,000 down from your car you traded and you need to put more money down , which makes them gain my trade for free, they want to put this car on top of a new loan making me have a new upside down loan. I would lose my car, have sky high payments, owe on two cars and be financially a mess! I spoke with the finance manager two days ago. He called me being pushy, rude and tried to hang up on me, he would not let me speak and wanted to hear nothing I had to say, cussing and telling me he is here to fix this S*** and that he will get this done as it's the end of the month and it needs done today or not at all. I was treated horribly! He had me crying, told me he would call back in 15 mins. He never called me back, I tried to call him 5 times that day, he was busy making a truck deal they told me. I am not happy that I was spoken to in the manner I was and disrespected so disgustedly. I do not deserve this treatment.

  Business Response

  Date: 12/04/2023

  Hello, ****** has spoken with many managers at the dealership, and we have not come to a resolution that she sees fit. During the negotiation process, there was never a mention that the vehicle could not have a *** transmission, nor did she even ask if the car had one. She claims the website mislead her because it said the vehicle has an automatic transmission, although the *** transmission is the most popular automatic transmission among all manufacturers. A few weeks after purchasing the vehicle, after the deal was already funded by the bank, ****** claims that she no longer wanted the vehicle because it was upsetting her vertigo. We ran her credit again, with her permission, and got her approved on a different vehicle that required more money down and it would constitute a higher payment. She explained that she would not be putting more money down, nor paying a higher payment. There is no cooling off period in ********** and she also signed a waiver declining the 3 day return option, although she started her complaints well after that period. When I spoke to ******, I also gave her an option for the only car I had on the lot that didn't have a *** transmission, but it would again constitute a higher payment and $3000 down. She explained she would not put any money down, nor make a higher payment, and that the 2016 was too old of a car. ****** then told me she was going to seek legal counsel, and I can unfortunately not do much after the threat of lawyers is mentioned. 

  Customer Answer

  Date: 12/04/2023

  I am rejecting this response because:this company treated me like total trash. NO ONE tried to help me at all besides this phone call I got two months after the purchase. I never said I would not pay more monthly but that I wouldnt pay more down as they already got my trade in worth $8,000 and then sold it ! I was spoken to in such a disgusting manner by a finance manager that I was crying at the end of the call. Then to be told that they can only give me a very old vehicle which I could never refinance is insane. It is not the only car without a CVT transmission in thier entire lot. Its a car they have had for months and cannot sell. This is a horrible place of business and Im not the only dissatisfied customer. I have had no car for months now and am paying for a car that I cannot drive at all. The manager I first spoke to told me they would do everything to help me and then blew me off right after the sale. And I contacted them within a week after my purchase. This woman doesnt know what she is talking about at all. She even put the wrong address on my sales contract and I told her this and she never fixed it. Their website is a mess and displays incorrect info for multiple vehicles which is why I was misled on what was being delivered to me. 
  

  Business Response

  Date: 12/05/2023

  Unfortunately, there is nothing more that we can offer. 

  Customer Answer

  Date: 12/05/2023

  I am rejecting this response because: This is a very unsatisfied transaction. Im sorry to say this totally will keep me from ever conducting business at this establishment in the future and I will warn my friends/loved ones as well. Customers should have better treatment than this. 
  

  Business Response

  Date: 12/09/2023

  .