ComplaintsforNissan of Yuba City

• Initial Complaint

  09/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  On July 3 of 2023 I purchased a 2019 Dodge Charger from ********* Nissan.The salesman lead both my co signer and myself to believe I purchased full coverage insurance in the price of the vehicle. And even told us that if I decided to get my own full coverage insurance my ******* dollar payment would be adiusted I drive truck for a living I only recently found time to review the paper work I was given, only to find out the only insurance I had on the vehicle expired after 30 days. The salesmans is *************************** and I was informed he no longer works at ********* Nissan. So basically my complaint amounts to a con job bait & switch by a salesman employed by ********* Nissan. I in no way got the deal agreed upon. And my co signer was a witness to truth of this matter. The manager at Nissan says there's nothing they can do. I asked to speak to the owner and the manager took my number but I'm doubtful I will get a call. My car remains uninsured 09/14/2023. I left the dealer believing I had full coverage insurance as long as I made the payments at *******. I simply want the deal I was led to believe I made. But so far it appears I'm going to be left high and dry by this dealer ship. And this is just not right at all. I've made my first two payments on an uninsured vehicle and I can't believe this is happening.

• Initial Complaint

  05/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On May 11th 2023, I received a quote from KBB for instant cash offer from ********* Nissan, for my truck I needed to sale. I took it in to the car lot to sale and after agreeing and doing paperwork I was told I wouldnt get my check tell the lien was paid and released. Not knowing this before I was a little upset, but eventually understood and was told by their employee ***** it would take long. 3 weeks later they still havent paid me, they have my vehicle but havent paid me. They ignore my calIs and text, or tell me they will call me but never do. I have spoke to the *** and the lien holder and the lien has been paid off and has been released. They still are refusing to pay me. Not having a car for three weeks I have been unable to do DoorDash to make money.

  Business response

  06/02/2023

  Hello,

  We apologize for the time frame it took to get you the check. Normal procedure is to wait until we receive the title in hand.

  Sometimes we are at the mercy of the bank. I am just glad everything got resolved. In the future please feel free to contact me at ***********************************************

  Thank you 

  *******************

  GSM ********* Nissan

   

   

  Customer response

  06/02/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  
  

• Initial Complaint

  05/11/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I was looking into financing a new car. Before signing paperwork i was told they would cover the first 2 payments as that was the condition and only condition that i would sign for. It was agreed among all parties but after signing the car was in recall at that time, which was told to me but i didn't understand why it was, however the bank called me to remind me to make a payment on the same month while i didn't even have possession of the car. I contacted one of the party members and he's well aware of the situation. I only have text conversations as proof that they knew the condition i signed for. They claim i don't have anything in writing even though when i signed they took the paperwork and gave me nothing. Not even the car. When i finally got the car the paperwork was not the same. Even the mileage didn't reflect accurately with the car. On top of all this during one of their attempts to "help" me their manager at the time said he would call someone to send a check out to me and to wait for it. so i waited 2 months cause he kept saying it should be on the way. I found out later after i called for an update that the check was never sent out. All i cared about was them holding their end of the agreement on the first 2 payments, if not 2 payments at least 1 payment just so i dont have to deal with them anymore because they are making my credit score take a major hit.

  Business response

  05/12/2023

  Hello, 

  We apologize for your inconvenience. I have reviewed your deal and have found nothing owed on file. We understand that prior management could have verbally promised you something and not put it in writting. Store policy is posted on our facility and states anything owed must be in writting and signed off. We want to offer you a one time curtesy payment as recently discussed over the phone. We will strive and continue to offer outstanding customer service with our new management and team members. 

  Thank you 

  *****************************;

  GSM -********* Nissan

   

  Customer response

  05/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  
  

• Initial Complaint

  05/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  I purchased a factory New 2023 Nissan Rogue from this business in December of 2022. The vehicle was $46,400. I made a down payment of $15,000. The dealership sent me home with a damaged vehicle - the back door of my car is a different color than the rest of my car. They did the final inspection at 10PM in the dark so I could not see the color difference. The dealership has since refused to resolve this issue. I have been pursuing it for months. They lied to me about my warranty covering the problem, and by the time I hear back from Nissan (the company) that my warranty does NOT cover this and that the dealership is at fault for selling me a damaged vehicle - they (Nissan of Yuba City) tell me they arent responsible because I didnt see that the color was mismatched before taking the car home. I believe I have been the victim of fraud. I am attaching the report from a collision center that documented the mismatched colors for me. I also have the response from Nissan directly. I have had the vehicle inspected by a different Nissan dealership as well to confirm the colors are different. I have lost quite a bit of money on their vehicle that I now own because I paid sticker price for a car that was not actually brand new. I will not be able to trade it in or return it for the price I paid.

  Business response

  05/03/2023

  Hello, 

  after gathering with the people involved it appears that the vehicle was sold in December 2022 and it was sold with no damage.( the vehicle goes thru a PDI, full inspection before it is put on the front line or showroom floor) There is record of customer first reaching out in Feb. 2023, two months after purchase.  If a vehicle has any type of defect from the factory Nissan corporate would be involved and resolve the issue however this damage seems not to be from factory. If customer wishes to trade-in we would consider paying $1000 over ***** blue book ,trade in value, and selling new vehicle of choice for employee price which is $500 over invoice. Customer will need to be present here in our location. ******************************************************

  Thank you 

  *******************

   

  Customer response

  05/10/2023

  I am rejecting this response because: The offer would not cover all of the loss involved with purchasing this faulty car. My cost out of pocket to do a trade in with no price guarantee on a car I purchased at sticker as 'new' would cause me to lose a lot more money than I am willing to accept, not to mention the travel it would require to return the vehicle to ********** and the mileage I would be putting on the vehicle by doing so, which I am sure the dealership will charge me for during their ****** Blue Book appraisal process. I am almost positive they will push the cost of the mismatched paint onto me as well during this appraisal process, even though the car was most certainly sold to me in that condition. Considering the down payment I put on this vehicle ($15,000) and the fact that I have been pursuing a resolution well before I moved out of state (which was communicated to you all multiple times, even at the point of purchase) I believe I am entitled to a better offer. At the VERY least I am looking for a refund and expecting the dealership to handle the return transport of the vehicle. I will continue to seek out a resolution I am happy with by any means necessary.
  

• Initial Complaint

  04/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On December 6th 2022, I traded in my 2019 Nissan Pathfinder for a 2020 Chrysler Pacifica. I had my partner co-sign for me, as I was not approved for the car loan by myself. I put $2,600 cash as a down payment. I left with the Chrysler on December 6th 2022 and went home. I was given the contract and paperwork copies that day as well. I was told my first car payment was due on 01/20/2023, I called on that day to make the first payment, only for the bank to inform me that I did not have an active loan with them and my loan application had been denied. I called Nissan on 01/20/2023 and was told by the receptionist that **** and ***** (Manager) were unable to take my call, so I texted **** (car salesmen) and ** (finance manager). I texted RJ again on 01/21/2023 and I called Nissan and was told that no one was available to help me. I called again on Sunday and spoke to ***** who told me that he was unable to help me because the banks were closed on Sunday and he would call me back on Monday. I called back the following week on January 30, 2023 and spoke to **** who told me he is unaware of my loan being denied because he is a salesman only and that he would have someone call me back to help. Another week passed and still no call. I texted **** on 02/11/2023 with no response, 2/14/2023 with no response and RJ on 2/3/2023. On 2/17/2023 I called Nissan again and was told by the receptionist that **** and ***** were in a meeting for the next 30 minutes. I opted to wait on hold. 60 minutes on hold, so I hung up. As I was driving to the dealership, Nissan ran my credit w/o my consent. I showed up to the dealership to ask about my car loan and why they were running my credit, **** denied doing so, but now I have hard inquiries from that date, along with my co-signer. During that visit, I was informed that they never finalized the auto loan. **** stated that he would take money off of the car payment as a peace offering, due to the troubles. I told him we would think about

  Business response

  04/19/2023

  Hello,

  I want to Introduce myself as the new GSM for ********* Nissan. My name is ******************************

  I sincerely apologize for your experience at the dealership. I assure you that is not he way we conduct business. After reviewing your transaction it appears that ********* Nissan was not able to finalize a loan

  for the transaction therefore $2600 that was used as down payment will be refunded to the original customer. I will reach out and make sure we have correct address to mail refund or have you pick up in person.

  As far as inquiries on the credit bureau, they do have a signed credit app, but what i recommend is to dispute the inquiries with the desired credit bureaus  and once ********* Nissan does not respond they should be removed. 

  Again, i apologize and i will make sure this is addressed so it does not continue to happen to future customers.

  Thank you in advance

  *******************

  Customer response

  04/19/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
  
  

• Initial Complaint

  02/17/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  Sold car to dealership in December 2022 and they have not paid me. I gave them title in hand no lien on car. The manager keeps giving me run around and now has stop responding to my calls and messages. I have gone in and asked for my payment and no help at all. I dont now what recourse I have.

• Initial Complaint

  01/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  I looked up the value my 2016 Prius on kbb and got a call from Nissan of Yuba City to purchase it. I made an appointment to have the car appraised on January 17, 2023 at 10:00 am. I agreed on a price and was told I would have a check by January 19, 2023. I told the manager ********** would give them until the 20th to allow for any unforeseen contingencies. I called the morning of January 20, 2023 to see when I could pick up the check. I was told ***** the person who was picking up the checks at the corporate office in ********* wasn't back yet, to call back between 11:00 - 12:00. I called about 11:45ish and was told my paperwork wasn't sent to corporate until January 19, 2023 and ***** in fact hadn't even been to work due to a family member being in the hospital. I was told I wouldn't receive a check until the following week. I knew something wasn't right. I decided to end the deal due to them not keeping up their side of the deal. When I asked about my title I was told it was at the corporate office and I had to wait until someone went to get it and to "just come pick up my car." I asked for the address/Phone to pick up the title myself but they refused to give me the information. I felt they were being very shady so I applied for a duplicate stolen title to ensure they could not put a lien on my car. Now I'm stuck waiting on the title before I can try to sell my car.After seeing the all the complaints and bad reviews of this company and how shady they are I can't believe they are still allowed to be in business.

• Initial Complaint

  08/22/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  My car is going in again for the second time for the same issue. I am a father and my wife is currently travelling out of town. I did not foresee, nor budget for a rental car since this issue was unforeseen. The dealership is refusing to assist me with a rental car or a loaner vehicle while they work on my car due to a mistake in either their parts or their workmanship. I am now left without transportation to get to work, take my daughter to and from school/daycare, and get the essentials I need for everyday life. When I spoke with a service manager at the dealership after calling multiple times to get help with the matter the best they could do is offer me a car in a day or two once the other is returned for a day... meanwhile I am still left without a way to work or school. A company, especially a car dealership, has the funds and means to provide me with a rental/loaner and if they don't have one available should provide me with one from a 3rd party. I feel as if this company does not care about its customers, and let down by the dealership. They made me feel like garbage. They are going to keep doing this to people, and have already done it to many. I want a refund of original services provided in may 0f 2022. I paid over *************************************************** products. It has put extreme strain on me, my family, my mental health, and my finances. I also had to take time off work to get this issue "resolved" which harmed my good standing with my employer.

• Initial Complaint

  07/26/2022

  Complaint Type:

  Billing Issues

  Status:

  Unanswered

  More info

  On 06/25/22, I sold my 2015 Dodge Challenger RT to Nissan of Yuba City. As of today 07/25/22, I have not received payment and my car is listed for sale at their business. When I sold my car, I was told by sales associate, *************************, that it would take 2-3 days at most two weeks to receive a check due to them paying off the balance on the loan and getting possession of the title. After 3 calls to Serge & the sales manager ***** my bank finally got the payoff check on 7/11/22. The check was processes on 7/13. On 7/15, I spoke w/**** as to when I would get my check. He said he would talk with finance and call me back. He never called. I called again on 7/18, **** said he would call back by the end of the workday, he did not. On 7/21, I called again. I was told **** was unavailable after giving my name. I was again assured **** would call me by the end of day. No call. On 7/22 I went to the dealership to try to speak with the general manager. Instead, I was told by the finance manager that their store gets checks issued by a ********* store and he would call me Monday morning (7/25). This manager refused to give me his general managers name and refused to give me a contact name for finance in Nissan of *********.On 7/22, I contacted Nissan of ********* and spoke with a sales manager. He advised that they were the head dealership for *********. I told him of my experience as told above, This manager gave me assurance that he would look into it and call me back by Monday 7/25, end of day. I received no call.Please help me with issuance of payment for my car. I have been polite, patient and expected honest communication from the beginning. I feel that I have no other option then to file this complaint due to the screening of my calls and refusal communicate and to issue a check.

• Initial Complaint

  05/25/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I went to Nissan of Yuba City to purchase a vehicle. After 4 hours of a lengthy process, not due to my fault, we eventually began signing paperwork. There was a charge on the contract which I did not sign until asking for clarity. The finance manager stated that the two charges were for devices that the dealership installs for anti theft devices. He also mentioned that my insurance will provide discounts for these anti theft devices. So I proceeded to sign the contract. There were additional documents that stated Theft recovery warranty. I asked again, I thought you mentioned that these were devices on the vehicle. The finance manager assured me these were required. One price was for $695.00 and the other was for $300. Both were in fact unnecessary and only found out when informing my insurance company about what the finance manager stated. I purchased the vehicle on 5/21/2022. My question regarding if these charges were required was answered by the finance manager as yes, they are required charges. I was mislead in believing that these two charges were required in order to purchase the vehicle.

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