ComplaintsforPure Pollination, LLC
Current Alerts For This Business
Consumers primarily allege delivery and order fulfillment concerns. Complainants initially reported receiving incomplete or incorrect orders and dealing with extended wait times.
More recent complaints allege that consumers paid for products that have never been received.
BBB contacted the business by email and postal mail on September 8, 2023 and September 22, 2023 requesting a written response that outlines a plan to address the pattern of complaints.
The business did not respond to BBB’s requests.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/27/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I had placed an order with pure pollination order number 71269 March 11th 23. My order consisted of one tomato eight variety and 2-7,000 heirloom herb seeds 12 variety. I received the tomato seeds but I only received one of the herb seeds I am asking where is the other 7,000 heirloom herb seeds 12 variety. My order was placed March 11th 2023 I have sent emails but I can't seem to get any reply from Pure pollination. The total amount was $52.92Initial Complaint
01/05/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Placed online order. Received the wrong item. Contacted customer service via email provided on website with no response. Sent second email. No response. Filled out "contact us" form on website. Still no response. No phone number to call. Unable to reach anyone to exchange item sent for correct item ordered.Business response
02/01/2023
I will look up her order as soon as I am finished sending this email. Then I will contact our billing department to get her a full refund as well as send the order out today. Hopefully resolving this issue. Thank you again and we are sorry for our ignorance of this matter. I assure you that was not our intention at all. We take pride in our customer service, and strive to make everyone satisfied.
Thank You
Melissa G***** asst manager
Pure PollinationInitial Complaint
01/31/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Upon completion of payment i noticed my address was wrong, i also noticed i was charged for seeds not even listed on their order form leading me to wonder how it was even possible for me to have accidentally ordered them. (7000 seed pack) I emailed them immediately to request a removal of the 7000 seeds and a change of address. I have emailed support 10 times over a period of 3 weeks (their policy says they will respond within 24-48 hours) I have not been Reimbursed nor have i received what i paid for. All i want is for them to stop ignoring me and fix my order or give me my money back.Business response
03/01/2022
Hi Clay, we apologize, we assumed ***** removed the complaint as it is null and void at this point. We worked everything out directly with him and together. And we are both very happy with one another. He's become a favorite around here ;) There was some mixups with his emails on our end as there have been ransomware attacks however once we were finally in contact with each other we took care of him right away with an option for refund or resend whichever he felt most comfortable with. He preferred we resend and he did receive the order on the 16th ??
Please let us know if we need to respond to anything any further. We are happy to assist in whatever way we need to.
Thanks so much and have a great day!
Katherine
Customer Support
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Customer Complaints Summary
13 total complaints in the last 3 years.
0 complaints closed in the last 12 months.