Complaints

This profile includes complaints for Coffman/B & F Heating & Air Conditioning, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Coffman/B & F Heating & Air Conditioning, Inc. has 3 locations, listed below.

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  Coffman/B & F Heating & Air Conditioning, Inc.

  5960 Jay St Arvada, CO 80003

• 

  Coffman/B & F Heating & Air Conditioning, Inc.

  686 S Taylor Ave STE 102 Louisville, CO 80027-3000

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  Coffman/B & F Heating & Air Conditioning, Inc.

  323 Airport Blvd Ste 120 Aurora, CO 80011-9335

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/23/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive asked this business to remove me from the mailing list at least three times they refused to do it. They dont respond to my communication to them and Im tired of it. I dont use their JUNK Mail and will never use them because of the hassle that they provided to me apparently theyre too stupid to figure out how to remove somebody from the mailing list or cant be bothered so heres another alternative form

  Business Response

  Date: 02/26/2025

  To whom it may concern:

  Thank you for reaching out to us again.

  We outsource our direct mail letter to a printing company and they obtain the mailing list from another company. Whenever someone sends us an email or calls us to have their name removed from the mailing list, I send it to the printing company to have them remove it from the list of addresses. I've been told that it can take up to several months to have the addresses removed from the system. We do our best to do our part by contacting the printing company, as we understand that not everyone likes to receive mail. If you can provide me with your full address again, I will follow up with our printer to have your address removed.

  Thank you

  ***** **********

  Coffman & Co

  Customer Answer

  Date: 03/03/2025

   This has gone on for two years. Theyre not even trying to get my name off emailing list. Im not the only one with this complaint. Im sure of it so go ahead and publicly post it like I said I will never use this business because *** asked him and ask him other business has managed to do it, but not this one.

• Initial Complaint

  Date:04/26/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We needed Coffman to move their AC unit they installed at our house in order for us to install a new concrete patio. Then we needed Coffman to move that AC unit back onto the new slab of concrete. They did so but they left a large stain on our brand new concrete patio that cost us a large sum to install. We've tried everything to remove the stain and it will not budge. At first, Coffman tried to defer blame (must've been someone else!), but after some persistence, we were able to get their manager to take a look. He acknowledged this was a result of his crew and seemed willing to work with us on a resolution, but now they are not responding to our messages.

  Business Response

  Date: 04/26/2024

  We reinstalled the customer's condenser on 4/12/24, after they had new concrete poured. As soon as we were made aware of the situation, we had our Service Manager out to the home to address the stain, he returned on April 13th. He offered to clean the spot, but the homeowner said he would try first. The customer called our Service Manager back the following week advising him that the stain did not come out. The homeowner said he was going to reach out to the company that poured the concrete to ask if there was anyway to get the stain out and our Service Manager was also going to do further research. At the time that this complaint came through, our Service Manager had reached out to the homeowner asking if he had any success determining a way to remove the stain. He had not had any success and asked for monetary compensation. I left a message for the homeowner to discuss compensation. I've attached a picture of the stain for review.

• Initial Complaint

  Date:10/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been using Coffman Plumbing over the last year to service the heating boilers in our home. **** was the one that first showed up and provided the service. He did a good job and continued using them to replace some valves and pumps. I had requested them to service the driveway heater. **** was not an expert on this and he learned on the job to see why some zones were NOT melting. He purged the lines and some zones were working while others were not. After this work I noticed a leak in one of the pipes and notified ****. He came back again and tightened it and said that the leak could be coming from somehwere else. I had to pay the trip fee of $140 and the leak still exists. I have spent close to $800 on this work alone and the driveway heater is not melting all zone and there is a leak. I called them again and requested some sort of help or atleast fix the leak and purge the remaining zones properly which is what **** had mentioned for the zones that were not melting. They agreed to do that. I trust ****'s work and so continued to schedule him to service my home heating boilers. The service was scheduled for Oct 28th at 12 noon to 2 pm. I got multiple emails and phone confirming the appt. Then all of a sudden just 2 hrs before the appt ***** from Coffman called to notify that **** is not available anymore as he ahs been promoted and noone else will be able to work on your system and cancelled the appt. Now I don't know if they will keep the promise on the driveway heater purging and leak work that they had promised.

  Business Response

  Date: 12/02/2022

  I spoke with my management team this morning. We have agreed to go back out, to look at the leak on the boiler and review the quote that was given to the customer.

   

  When **** was out on 6/7/22, he found a leak and tightened the bolts. He then told the customer that if the leak returned, he recommends replacing the circulating pump and seal. The cost to replace the circulating pump is $1386.00 and the seal is $533.00. When we called to speak with the customer, regarding the repairs, he only wanted to purge the boiler and hold off on the repairs.