Complaints

• Initial Complaint

  10/30/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Dealer sent incorrect item and admitted to such in an email 10/19/2023. They offered to send a replacement and pick up the incorrect item. They never did and now are ignoring all calls, emails and texts regarding the matter. I want them to make it right and give me the parts I ordered and paid for.Dr *************************

  Business response

  10/30/2023

  I will check with ****** in the morning and respond.  I will effort to make it right by the end of the week.

   

  *******************

  Business response

  10/31/2023

  To be clear we have been assisting ******************* about a part from a Model train Car that he purchased before we took ownership of the company.  W e has told ******************* we would do what we can to help him out and We have not charged him anyting but shipping.  ****** our office person, had told *******************, that we would have to dig thru some boxes to see if we have the parts.    I have since found them, and they will go out in tomorrows mail,  Tracking Number ********************** (USPS)  I must say that this is a case of no good deed going unpunished.  We have been trying too assist *******************, But , has not be a top priority for me,  As it was a favor and trying to help some one out.

  Thanks for all of your help and sorry we waisted your time.

  ****

  President (************ Model Co)

   

   

  Customer response

  11/03/2023

   
  Complaint: 20801927
  
  I am rejecting this response because:

  They sent a replacement box.  The replacement order, again, was not anywhere close to what I ordered originally.  It must be someone else's order as the parts are not even remotely related to my original order.  So they were unable to deliver what I ordered in two tries. This is sad.  They do not answer emails or calls and cannot even get a simple one item order to me.  This time it was nowhere near what I ordered.  Both boxes are being returned to sender with incorrect parts.  Refund requested.  This is not worth the time or aggravation.  
  Sincerely,
  
  Dr *************************

  Customer response

  11/13/2023

  They have the wrong person......!!!  I have never, in my life, ordered anything from their company other than this.  They have the wrong customer or the wrong *************************.  Nobody tried to "help me out".  In fact they do not communicate at all and ****** has no clue what she is doing.  It is absurd to take this back to before they owned the company.  My first and only order was a mere several weeks ago....ever.  They keep sending me someone else's order and they did in fact charge my **** card...which I contested.  YOU HAVE THE WRONG PERSON.  Your response in no way describes my situation..not even close.  

  Business response

  11/15/2023

  I will fully refund ******************** money.

   

  Business response

  11/15/2023

  We acted in good faith with his order.  I did mistakenly ship him.the wrong order and it was my mistake on the my recommendation of the 1st part order.  We did respond to his emails and his tone I the response is uncalled for.  I will not contest his credit card reversal.  I will say I will not ever do business with him again.  I will also send him a return postage label, so he may return the parts that were sent to him.

  I would like to keep the case open until he returns the part in the same condition that he received them in.

  Thank you,

  *******************

  Owner of the business.

  Customer response

  11/15/2023

   
  Complaint: 20801927
  
  I am rejecting this response because:

  You already have the parts.  They were confirmed received today by ****** in your office and the **** tracking.  I have extensive photos of what was sent back to you and it was everything.

  I consider the situation unfortunate but closed.  It is a shame this did not work out for both of us.
  
  Sincerely,
  
  Dr *************************

  Business response

  11/16/2023

  I have received the parts and I consider this closed also.  ******************* returned the parts.

   

   

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