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Business Profile

Roofing Contractors

D-Roc Renovations LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/06/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    D-Roc installed a roof on the house in 2022. This year in the recent storms we had water dripping into our living room space from the attic. I am looking to have them come out here and look at what the possible causes are and repair the roof so that we not longer are leaking. I have tried to contact them via the phone number on their web site and have not been able to get ahold of anybody after leaving multiple messages. Have tried to contact them via the web site contact page, but that is giving errors and not going through. At this point looking just to talk to someone about the issues we are having with the roof they installed on our house.

    Business Response

    Date: 03/01/2024

    This matter was resolved. And the leak was fixed. Thank you. 


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D-Roc Renovations LLC is BBB Accredited.

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