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Business Profile

Emergency Room

UCHealth

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Emergency Room.

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6 Customer Reviews

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  • Review from Sarah S

    1 star

    07/01/2024

    Is this how you treat your patients of 10 years?? I received a bill in the mail this past weekend saying I owed $200.00 and if I did not pay it within 30 days they were going to send me to collections.It also said FINAL NOTICE and I dont even remember getting a first notice? I always pay my copays so this is very confusing to me why this was sent to me the way it was and where these charges are even coming from. Btw I am the daughter of an ** doctor that also owns his own business and Im pretty sure if his billing company treated their patients like this my father would FIRE THEM!!! Unfortunately I do have to see a couple of specialists there for some routine procedures but I will definitely think twice about going to the ** or scheduling and other future appointments.
  • Review from Dee M

    1 star

    01/26/2024

    Dont let the new building, location and aesthetic of this place fool you. The MAJOR inconsistency with what they tell you in the appointment vs what they put on your records, anywhere from a note for work to workers comp or just on your medical notes is all illegally inaccurate. Then getting an extremely delayed response or ignored completely is a huge no go. The organization with insurance or workers comp information has been incredibly difficult and had to repeat my info 3 appointments in a row plus more on the phone for it to stick for my next appointment. The Dr told me IF my nerve graft works, I would heal 80% *** in a year. On my workers comp paperwork he put nothing about that or in my records which is vital. How is this acceptable? They ruined my workers comp paperwork so many times and still have. PA ***** for Dr ******** will tell you one thing that is completely inaccurate like how long youll take to heal, where the surgery was performed on your hand or putting the wrong info on your paperwork. Im pretty sure the PA and *********************** dont run anything by the dr before sending out on letters or speaking with you. The amount of time and literal headaches I have experienced trying to speak with them to get their errors on my paperwork fixed and aligned with what they told me personally in my appointments is immense. I asked where I had the nerve repaired in my hand and he said on the side of the finger. In my next appointment the dr told me elsewhere. At my initial appointment the PA told me I could have the option of surgery, but they dont see digital nerve repairs often. THAT was a complete lie, the Dr has performed many. My list of situations that could save someone else a headache could go on further.
  • Review from Michael B.

    1 star

    07/27/2022

    If I could give zero stars I would. DO NOT GO TO THIS OFFICE. The staff here are so unprofessional. I went in to get a follow up on some redness in my throat and the doctor started asking me about surgeries I had over 2 decades ago that has nothing to do with why I'm there, when I told her I just need to get my throat checked, she got upset and stated "well if you diagnosed yourself then why you need me?" Every question she asked me, she asked with an attitude. When I asked for another doctor she left the room and had the nurse come in to tell me to leave. This is healthcare, patients shouldnt be treated this way because you don't want to do your job **************.
  • Review from Neeta J

    1 star

    07/21/2022

    I was seeing at University hospital in January February and didn't get my surgery surgery until April and Prior to that I had to go to the my main doctor because the spot that she said was a key Lord had 1st opened with purse and end up being assisted so they opened it and then I contacted her and so did they let her know that she needed to go back in a emergency and she still awaited to the date of the appointment that I had and the 2 spots that they opened they're still under there and they didn't get him properly but they charged my insurance almost $5000 I called her to let her know the spots were still oozing and painful and growing up under where she went in and she told me she'll deal with my skin issues On August 4th This is the 2nd time a issue like this has occurred with University hospital making wrong diagnosiswhen I went in February ******************* told me I had a keloid and I know I didn't because I have discord lupus yes and she put me on acne medicine medicine and never listen to my concerns to my concerns so when they did do the procedure
  • Review from Victoria F.

    1 star

    05/29/2022

    I worked for the one doctor originally here shortly after the clinic was built. Doctor ******* multiple times discriminated against patients for their race or if they legally consumed marijuana. I was asked to not listen to patients from Middle Eastern countries because ****************** said their country doesnt treat women right. She also fired a patient for consuming marijuana in our legal *****************, when she came in for a different unrelated reason. Doctor ******* treated her like an addict and fired her without cause, because she didnt personally agree with using cannabis at all. Additionally, I experienced emotional abuse from working here to the point outsiders noticed the tension in the clinic. Her reviews are not very great, but only have the illusion that its average because they delete all negative reviews. The therapy I needed after working for her is still in the memories of my friends and family that knew how poorly she treated me and made my life miserable. She should not be in practice.
  • Review from Lauren M

    1 star

    03/11/2022

    All services are exemplary EXCEPT their billing/business office. First, their provider office insisted on a copay they never should have. This was in august 2021. It is now mid-March, and numerous calls later to get them to **** my supplemental insurance, so UCHealth will refund my money. I have given their office exact instructions as per my supplemental no less than three times; I always get promises from the rep to submit the claim, and Im always calling back 30-plus days later to do it all over again. Its always a new excuse. They must have a list of excuses to give the customer and check them off as they are used.

    UCHealth Response

    03/25/2022

    UCHealth strictly adheres to patient privacy laws, which prevent disclosure of patient health info or billing details to a 3rd party or a public website like the BBB. We address all complaints directly with patients, and we make every effort to reach reasonable resolutions when we receive a complaint or concern from a patient. A billing manager will address this complaint directly with the patient. Thank you.

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