We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

New Car Dealers

Rickenbaugh Collision East LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Rickenbaugh Collision East LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Rickenbaugh Collision East LLC has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    • Rickenbaugh Collision East LLC

      3280 Chambers Rd Aurora, CO 80011-1310

      BBB accredited business seal

    • Rickenbaugh Collision East LLC

      444 Kalamath St Denver, CO 80204-5020

      BBB accredited business seal

    • Rickenbaugh Collision East LLC

      5881 Marion Dr Denver, CO 80216-1217

      BBB accredited business seal

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/05/2024

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Brought a vehicle to get repaired on 7/18 due to hail damage. The car was supposed to be completed 8/21. At this time it is still not completed, in part due to negligence from the technicians. I have had to pay $1000 out of pocket for rental car after my Geico 30-day coverage expired. Below is some of the activity that has taken place and the multiple issues they have created:Dropped off the car on 7/18. Told 8/21 would be completed. On 8/21 told they broke windshield and would now be 8/26. On 8/26 told they damaged hood and would now be 9/3. On 9/3 told it would be 9/5 due to wait time on hinges that were broken when they damaged the hood. On 9/5 told it would be 9/9 due to painting the hinges. The body shop was paid $8600 for the repairs. I am responsible fot the $500 deductible. I also paid already $1000 for the rental car. I expect them to pay this money back to me. Throughout this ordeal, nobody has ever called me with updates and delays. I have been the one calling and them getting the news that it is not ready.

      Business Response

      Date: 09/12/2024

      **** picked up her vehicle on Monday September 10th.  We provided her with a $500 credit due to the increased repair time caused by our team.  This resolved her concerns.

      Customer Answer

      Date: 10/02/2024

      The update to my case is that when my son showed up to pick up the vehicle they told him he did not have to pay the $500 deductible as a "make good" for their issues and delays.
      The day before the pick up, I typed up a letter and send to my son to deliver to the body shop. In the letter, I outlined the multiple delays and additional damage they caused to the vehicle due to negligence and lack of training. I also listed the amount of money he had to spend due to these delays, which exceeded $1300 when we combined the extra month of rental car and **** travel expenses.
      I am not satisfied with the outcome for a number of reasons:
      - the body shop never reached out to me to offer or settle the amount they would compensate. The policy is under my name and I was the one calling the whole time. I feel that they took advantage of my son on the spot.
      - the amount they credited, $500 is not even half of what we had to pay out of pocket for their issues.
      - at no time, to this date, has anyone apologized to me for the horrible experience we encountered while the vehicle was under their service. I was basically in their hands as they continued to give me the run-around. Also, they never actually called me to update me after each delay, they waited for me to call to pick up the car, and then told me it would be another week, and another, and another.
      For all these reasons, I am not satisfied with the outcome. I understand if you have to close my case, but I feel consumers need to be aware of the way this business operates and they should be reprimanded in some way so they do not put anyone else through this. Even if it is a bad **** on their business. Thanks for your time and your attention through this ordeal.

      **** *****

      Business Response

      Date: 10/30/2024

      Our shop Manager, ******* ********, reached out to Mrs. ***** to listen to her concerns and to review her repair with her.  He apologized for the lack of communication and reviewed the timeline of her repair with her and why we credited her $500 on the repair as good will.  ******* followed up with me after the conversation to let me know that he was able to explain the timeline and that he did apologize for the communication issues that we caused.  I asked ******* if I needed to reach out to Mrs. ***** of if he was able to address her concerns.  He told me that he was able to address her concerns and that she really wanted someone to apologize to her for the lack of communication.  My understanding is that this issue has been resolved.

      Customer Answer

      Date: 11/02/2024

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      **** *****

    • Initial Complaint

      Date:07/24/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We have had our car in the body shop for three months now. The customer ********************** has been an absolute nightmare. You have to call to get updates. The manager is extremely rude and theyre not gonna compensate me with my time and money that I spent on car rental not even providing a discount at all. I have had a call the managers manager to get the job done. Its been an absolute nightmare, dealing with this business, extremely rude .

      Business Response

      Date: 07/25/2024

      I have called ************** to get more information about his concerns.  I am hoping to speak with him and get his concerns resolved.  I will update the file after I speak with **************.

      Customer Answer

      Date: 07/25/2024

       
      Complaint: 22040006

      I am rejecting this response because:

      Sincerely,

      ***********************

    Rickenbaugh Collision East LLC is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.