Business ProfileforUrban Air Aurora

I am reporting an issue regarding my son's membership with Urban Air Aurora. My son has been a member in this park. We had previously called Uban Air Aurora in December 2022 to cancel his membership.To my dismay, I recently discovered that our credit card has been continuously charged for ******************* membership even after the cancellation request was made. These charges have persisted up until now. Consequently, I filed an inquiry on their website and requested their immediate attention to refund all the charges incurred from January 2023 onwards. After filing the online inquiry, I received a message stating that a representative from their team would follow up with me via email or phone. However, it has been three weeks, and nobody has reached out to me. Despite multiple attempts to call them, there has been no response at all.One of the staff members who answered my call in ***** informed me that even if I called their local office number, it would automatically transfer to their home office in ***** if nobody answered locally. Is it possible that my cancellation phone call was answered by a home office staff member who was unable to cancel my membership in Dec 2022? This could be due to internal glitches in their system. It is very disappointing to experience this without proper customer communication.