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Business Profile

Pet Grooming

Tub Time Doggie Salon, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pet Grooming.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:12/15/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    12/10/2022 I had an appointment for my 2 dogs (Bear) *************** (Benji) Yorkie. I have been going to this place for 5 years. I have only dealt with ****** in the past. This date there is a new person I don't recall having any dealings with in the past maybe once or twice. However, On 12/10/22, I took my dogs in to be groomed. I dropped both of them off around12:30-1:00pm. Normally it takes them 2-3 hours to service both dogs. This day the groomer did not return my pets until about *****pm that night. After calling back to back and having a family call because I felt like something suspicious was going. The groomer told my brohter that she was working on the dogs still and that if I continued to call it would only slow things down. When I dropped them off I asked that I get a **************************************************************** time. Since she was still working on the dogs I had ranned to ******* to get my christmas tree. While in line she called me very aggressive and stated the dogs are ready you need to be here in the next ******************************************************* a 30 min call in advance in which we agreed and that I was in the ******* check out line and will be there shortly. She then calls back 11 mins later saying "Where are you, I am about to close the shop and the dogs will be left here and that she was contacting the police. I was there within 30 mins of the last phone call. While there I knocked on the door she was looking between the crack of the door and refused to open as I am knocking she doesnt answer. I then called the ************************ and explained to them what was going on. They informed me that she had called and told them I was banging on the door and had threaten her with a gun. I informed them that was a lie and all I wanted was my dogs. They came she ended up charging me $321.00 for the service and stated it was late charge fees from this visit and prior visit 2 months ago. I did not have that and could not pay.

Tub Time Doggie Salon, LLC is NOT a BBB Accredited Business.

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