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Business Profile

Restoration Companies

Statewide Restoration

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Restoration Companies.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:09/19/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is my second complaint regarding this company for a different reason. I hired them in November ******************************************** a fire. After many issues, it was complete in August 2022. I was notified on Friday 9/16/22 by a plumber (*********************************) that he was forced to file a lien against my home for unpaid work by Statewide. I paid my entire insurance payout to Statewide up front. I contacted a manager at Statewide (********************* ************) and was told the company was permanently closed as of 9/16/22. He let me know they were not given any notice and the investment firm (RF ******************** terminated the entire company on 9/16/22. I was told the owner of the ****************** is ******************************* *************). ********************* let me know he is contacting class action lawyers and news outlets regarding this. I know I am one of many affected by this. I am lucky that at least my home is complete, but have concern over more potential liens that *** come my way. I need help and so do many members of the community who have hired them for fire restoration services.

  • Initial Complaint

    Date:08/22/2022

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I believe that our family was involved in a breach of contract with a local affiliate (In ********) of a ********** based business.The company in question is a restoration company and showed up on the scene of our house fire on 19Jan2020, unrequested or solicited. They promised to handle EVERYTHING involved with returning our home to livable condition. Salvaging, cleaning, storing and returning what could be saved and disposing of what could not, within 6 to 9 months and make our home "better than new" because home would be rebuilt to 2020 building codes and not ****, when home was originally built.2 years, 8 months, and counting, our home is still not in livable condition. We have been forced to pay monthly storage fees for our salvaged belongings. We are paying daily hotel costs because time ran out on amount allowable with our insurance company (USAA) and although they promised to cover these costs, due to the extended amount of time they were taking to complete repairs, we have since been asked to leave the temporary housing that the insurance company put us in, due to poor payment history and cessation of payment altogether. They have now ceased paying for hotel they put us in, claiming home is in livable condition, even though it is not. They are also refusing to supply contracted for products and services since they have received all the money they will get from our insurance company. The quality of work has also suffered greatly since then.We really need assistance and this company should be held to account, civilly and criminally since we are not the only family they have done this to and have acted with obvious malice and impunity.Thank you.Sent from my ******** 5G Device

  • Initial Complaint

    Date:07/08/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    *heyve been restoring my home (**** sq ft) after a fire 11/20. After I signed with their company, someone called & told me to ignore the articles about their company being awful, saying theyd turned over mgmt in 2020. As of 3/22, they have turned over AGAIN. *heir CEO reportedly quit with no notice. I was told by a division manager Nik * that some seriously shady stuff had been going on and another (****) said what has been happening in ** is the 2nd worst thing hes seen in his career. *here's an app that is supposed to be updated all the time. I have told many people in the company that I dont see anything in the app. I rely on them to either communicate with me, or fix their app. I hired a designer who created a very detailed easy to follow design. *heyve ignored it countless times. *hey dont work on my property for weeks+ at a time. *hey have left the ** on full blast with windows open during a rainstorm. I was called & screamed at by one of the highest up people in the company demanding $20K. He didn't know my HOA also has a contract with their company. My HOA owed them money, not me. I was treated with the utmost condescension. *hey made promises to pay my loss of rent (ALE) after my insurance coverage for that ended. I have ****************** referring to it. *heyve not paid for July ($1,600). Each month is a fight to get it. I recd June ALE on 6/30 after it was held over my held the whole month. *heyve been saying my project only has 1-2 days of work left on it since Jan. A PM told me he has 30+ homes with 2 days left of work on them. I am not alone. We went to my home last week & noticed they had a MAJOR water spill. *hey had dehumidifiers & had cut the dry wall out of the ceiling. *hey never notified me. We happened to stop by & saw the major damage. *he ceiling is discolored, but they wont mold test it. *heyve belittled me, insulted my intelligence, ignored my phone calls and messages. *hey are patronizing.

Statewide Restoration is NOT a BBB Accredited Business.

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