Complaints
Customer Complaints Summary
- 4 total complaints in the last 3 years.
- 2 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:03/19/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company installed a new roof in December 2024. The work order included "remove and replace 29.5 SQ. of Presidentialshingles and install NEW flashing pipes and vents." Cost $40, ******. In March 2025, the roof leaked through to the ceiling damaging the interior. According to a damage assessment, flashing around the skylights was not installed correctly and was re-used. The roof is 3 MONTHS old. I want new chimney and new skylight flashing completed correctly, as per my invoice and I want the interior repaired.If not, I want $4000.00 to hire a competent roofer to repair. I've contacted them multiple times since March 4 without satisfactory result.Initial Complaint
Date:10/07/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Description of complaint: 7/2024 - now Legacy roofing did our roof and gutters. After the completion of the roof and the gutters, the county came out to inspect their work. Their work was not approved by the county. We have been calling and emailing them for four weeks to schedule a time for them to come out to complete the job and fix what is needed from the county for approval. They will not return our calls or our emails to schedule a time to come out. Now, they are sending us bills that we need to pay them for their completed work. Their work is not complete because they have not fixed the concerns from the county. We are very concerned they are not finishing their job and demanding money from us.
Business Response
Date: 10/17/2024
We do not have a client or customer by the name of ******* ******* and we never performed work on their property in ***************. I do belive that they have the wrong Legacy Roofing. Please remove complaint from our profile. Thank YouCustomer Answer
Date: 10/18/2024
Luckily, the company has started communication. I think we will resolve the problem.
Thank you!
Legacy Roofing in ******, ********
**** Trimble
************
***************************
Initial Complaint
Date:07/13/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company installed a new roof but according to my insurance company, this company used the old flashing and did not nail the flashings down. The roof has leaked thru the ceiling, ruined the carpet and wood. The roof is 6 years old. I want new flashings and I want the work completed correctly. I want to be compensated for the damage to my floor.Customer Answer
Date: 07/19/2022
As of yesterday, July 18, 2022, Legacy Roofing addressed my roofing complaint by sending roofers to my home to fix the leaking issue. I believe the problem has been resolved and we can remove the complaint.
Thank you.
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