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Business Profile

Tree Planting

Ironwood Earthcare

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Tree Planting.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/03/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In August of 2023, I accepted a proposal from Ironwood to kill the weeds in my backyard grass, in the rock borders of my yard, and to trim many of my trees. I normally would hand pull weeds from my yard but couldn't due to knee surgery a few months earlier and also the need to be on oxygen 24 hours per day. My wife and I have lived in this house for over 35 years and have always had greyhound dogs that we adopt from rescues. Our backyard has always been pristine except for a few weeds here and there. This spring we noticed that instead of grass growing, most of our backyard was dirt. The grass was dead. I contacted Ironwood and the owner came out and said our dog did the damage. I showed him many years of photos (along with our dogs) in which we had a perfect back yard with zero dirt patches. He argued with me and yelled about my dog. As he stormed off, he said he would refund everything and mail the check the next day. I had to email him my complaint about the tree trimming since he left in such a hurry. I hired a company to resod my backyard at a cost of over $2,300.00. The owner suggested I take him to court and let a judge decide this issue. I prefer to use BBB. His website states that he is BBB accredited but your website says his company is not.

Ironwood Earthcare is NOT a BBB Accredited Business.

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