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Business Profile

Veterinarian

PetsRUS Animal Hospital

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I came to see her on a 27Apr2024 due to my clinic being closed that I take my dog to. She up charged me, same price as emergency veterinarian services. She refused to release my dog's test results to my vet office (as she tries to force you to make her your primary vet), just as other's have complained about, and would not provide an itemized list of charges. They said they'd send my records over and then flat out refused to my vet office. She hasn't allowed people to come inside since 2017; yet used COVID as a reason in 2020, and now it's she has cancer. She will call you, you will never see her face or be allowed inside the building. You either go home or wait for your dog in the car. Indeed shows past employees that are real reviews stating a lack of cleanliness, no safety protocols for anesthesia, unprofessional, outdated practices and equipment. She holds your records hostage because she gets mad you leave her or you go back to your real vet. It took my vet office dealing with her several times and me threatening going to the board to get her to release my dog's medical records to my vet for follow-up appointments. Well I realize when I went to submit my insurance claims that she never provided itemized list of charges. I requested from her 4 September by end of day to provide it or I would be reporting her, and she ignored me. ****** reviews are very easily manipulated with fake reviews which is very obvious on her ****** business page, but if you look you'll find some real ones and Yelp will speak on the real ones too. The office manager at my vet has had the same exact problem with this specific veterinarian. It is unacceptable to withhold a dog's critical medical records and proof of charges. I have no idea what she charged me $500 for. I did not approve many of the things she supposedly charged me for, but there's no cost association with any of the tests. I have no idea what the $500 went to. **************************

PetsRUS Animal Hospital is NOT a BBB Accredited Business.

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