Plumbing and Heating
A*OK Plumbing & Heating, Inc.This business is NOT BBB Accredited.
Find BBB Accredited Businesses in Plumbing and Heating.
Complaints
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/09/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
On 8/9/22 Aok plumbing came to my home at *** ****** **** to install a new motor in a zone valves( a motor I supplied to the installer). I was there when he put it in and he assured me it was all working great. When I received the Aok plumbing invoice it included charging me for a HW zone valve even though it clearly states of the bill the tech "Removed old zone valve motor for downstairs living room, installed NEW OWNER PROVIDED MOTOR, made all connections and tested." I have requested on numerous occasions that they send me a revised bill for the $225 owed, but they refuse as they are saying he used one of their HW zone valves. I know the tech left Aok plumbing shortly after so I was not able to speak to him to clear things up and Aok has refused to return any of my phone calls. I have attached our correspondence and a copy of the invoice. I appreciate your help in resolving this matter.Business response
04/03/2023
I have emailed her and she hasn’t remitted payment. From earlier email she only wants to pay $150.00. Labor charges are $225.00. She supplied a portion of part that was needed but more was needed than what she supplied hence her being charged for the part. I just want her to pay the 225 and I will eat the rest. Neither her or her husband have any regards to boundaries. They have called my personal phone on the weekends numerous times. I just want her to go away and use someone else as we will never go to their property again.
Kim K****
Begin forwarded message:
(ATTACHED)Customer response
04/04/2023
Better Business Bureau:
I have reviewed the response made by the business, and find the resolution of paying the $225 satisfactory to me.I have issued the check for $225 and sent in to AOK plumbing.
Regards,
**** ******
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.