We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Online Retailer

Little Spruce Organics, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:03/06/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 02/06/25 I purchased clothing items totaling to $833.75 under order number ********. One of the items purchased was product number ***** and listed on the website as "Organic Cotton Kids Socks | Grodo *****, 100% Organic cotton". I purchased a quantity of 4 of these socks, size 3 (***** *** in the color navy and totaling to $31.80 ($7.95 per sock). Upon receiving the socks, three of them were packaged together, and one was packaged separately. I did not notice, initially, any discrepancy between the socks besides their packaging. Once I washed them per the instructions on cold and air dried them, they shrunk a little bit, as cotton expectantly does. However, it was then that the socks took on their true shape and I realized that three of the socks were of one cut/shape/style while the fourth was of a different cut/shape/style. I looked up the picture of the product on the website, and the photo on the website matched the single fourth sock, not the other three. I contacted the company via email with photos of all four socks, a screenshot of the product purchased from their website, and a photo showing the differences in cut between the singular sock and the three other socks. The company emailed me back stating the four socks were all labeled product ***** and that they would not accept returns due to them having been washed and the return window expired (the last two statements are true, however the visual and fit differences of the socks cannot possibly be categorized as the same ***** product, they are totally different). I only received one sock out of four that was comparable visually to the product shown on their website as *****. The company was short (rude) with me via email, did not offer any help pertaining to this issue, took no responsibility for shipping me the wrong socks (a mistake they made despite my mistake of not noticing earlier), when I replied to their email they ceased communications, and their website will not allow me to leave a review.

Little Spruce Organics, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.