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Business Profile

Auto Services

Gebhardt Automotive

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Auto Services.

Complaints

This profile includes complaints for Gebhardt Automotive's headquarters and its corporate-owned locations. To view all corporate locations, see

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Gebhardt Automotive has 2 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/03/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I employed the services of Gebhardt ****************** for repairs on my 2004 *** X5 regarding several services needed.Some of those services were not finished to completion or correctly, they were not communicated to ensure a cost-effective solution, and upon retrieving my vehicle from Gebhardt there was a notable number of issues:Missing fasteners (hex bolts, hex screws, body nuts) that secure the front bumper to the vehicle Broken fasteners on the driver (left-hand) Xenon headlamp, including the back cover ****************** door panels not correctly reinstalled After an in-depth review of the issues, communication was sent to the **************** Service Manager *** **** to seek resolution of the concerns. This communication (document: *** GEB - *** **** Correspondence_250115) is attached to this formal complaint.Since communication has been initiated with *** ****, nothing has been done to resolve the issue, even after a communication was sent stating one was forthcoming (also attached to this complaint as document: *** GEB - *** **** Correspondence_250130). Additionally, a formal complaint was filed with *** Customer Relations regarding the unresolved issues.

      Customer Answer

      Date: 02/25/2025

      I am pleased to report that *** **** from Gebhardt *** has reached an amicable solution to my issues with the repair work conducted on my *** X5.
      Given this reasonable and satisfactory resolution, I would request that you close my complaint (********) as filed with the BBB.

    • Initial Complaint

      Date:07/27/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a used vehicle from Gebhardt *** of Colorado in May. Since I am located in ** I relied heavily on the information I received about the vehicle from the sales team at the dealership. They told me that the vehicle was in perfect working order and was thoroughly inspected and there was nothing defective about it. When I received the vehicle the sound would go completely off and there was a knocking sound from the transmission. I had to wait for over two months for the dealership to transfer the title and information the New York DMV needed in order to register the vehicle. Furthermore, my local dealership, *** of ********, would not diagnose the vehicle until it had plates and was properly registered. After receiving the registration, I immediately brought the vehicle to *** of ******** to be diagnosed. The inspection has been completed by *** of Brooklyn regarding the sound and the transmission concerns. They concluded there is a defective amplifier in the car and the transfer case and the front and rear differentials needed fluid replaced immediately. I am seeking payment for the repairs to be done at *** of ******** in the amount of: Sound repair is to replace the amplifier: $3,431.32 Transfer case & differential fluids: $1,214.53 Subtotal: $4,645.85 Plus 8.75% sales tax: $406.51 Total: $5,052.36

    • Initial Complaint

      Date:11/28/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Please stay away from this dealership. I leased an X1 on 3-26-2022 that had been a loaner vehicle. The area around the roters was rusted on all 4 wheels and I was reassured that once I drove the car for a while the rust would go away. Well after numerous calls and emails and waiting for the slow response time to my inquiries, the rust is NO better and has not gone away. I spoke with my sales guy, *****************************, *******************/Client Advisor, and *************************** in the service department. All 3 of these individuals basically told me there was nothing they could do and rust is normal on these cars. This is my 7th *** and I have never experienced this issue. These people could care less after they make the sale, and offered zero solution to the issue. I also called the corporate office and was told to call the dealership, they were even less helpful which I thought was impossible. I'm paying close to $600 to lease a *** and all they have to offer is rotten customer service while I drive around with wheels that look like total c*** Photos were provided. Again, I was told by ***************************** that the rust would disappear as I drove the car, I'm 7 months in now. A complete lack of integrity, these people DO NOT CARE. Do not visit this dealership. They lack integrity and just want to 'make the sale.

    Gebhardt Automotive is NOT a BBB Accredited Business.

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