Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Title: Lost Project and Unfair Treatment by BookBolt Company Name: BookBolt Description of the Issue:I subscribed to BookBolt and spent five full days creating a book titled "The Ultimate Puzzle Challenge: Mazes, Word Search, **************** When I tried to download it, I was unexpectedly blocked and asked to pay for a subscription.I paid $20 for the subscription, expecting to retrieve my project. However, after payment, I could not find my book anywhere. When I reached out to support, they repeatedly insisted it was my mistake, even though I followed all necessary steps. Instead of helping me recover my project, they canceled my account and refunded my $20, but they refused to compensate me for my lost time and ********* an international student, I relied on this project as a potential source of income to help cover my education expenses. BookBolt's actions caused me to lose five days of hard work, and I find it unacceptable that they refuse to acknowledge their responsibility.Desired Resolution:I am requesting a fair compensation of $100 for the time and effort I lost due to their system failure and poor customer support. I believe this is a reasonable request given the circumstances.Attempts to Resolve the Issue:I have contacted BookBolts support multiple times, explaining my situation, but they dismissed my concerns and refused to offer any compensation. Their last response was to cancel my account without resolving my issue.I am seeking BBBs assistance in holding BookBolt accountable for their actions and ensuring fair treatment for ************** regards,

  Business Response

  Date: 03/04/2025

  To Whom It May Concern,
  
  On February 15th, 2025, the customer signed up for the ***** trial of **********************. 3 days later, their payment was failing and the customer reached out via email. The email was responded to on the same day that they would have access to any projects in their account after the payment was successful.

  Instead of bringing their account up to date, the customer tried the ********************** Studio for free without creating another account outside of their paid account that was failing. This feature that Book Bolt offers is to try out the Studio and does not save any projects on the Book Bolt servers.

  After explaining to the customer that they would need to create their project inside of their account in order to save and download it,the customer became irate.

  On February 21st, 2025, the customer sends an email attempting to blackmail Book Bolt into giving him money because of his mistake in not making his project inside of the account that he signed up with.The threats included this very BBB dispute that we are responding to now. The customer was responded to with the following:

  "Hello,
  
  We have completely canceled your account and issued a refund. Please allow 5-10 days for this to show up on your statement. We regret that our business relationship has come to this point, but we will not continue offering access under threats or intimidation of any kind due to user error. Should you need similar software in the future, we respectfully suggest seeking another provider.

  Thank you"

  The customer no longer has an active account with ************************** been refunded in full, and is no longer welcome to use Book Bolts services, and we consider this matter to be closed. 

• Initial Complaint

  Date:02/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was referred, and was interested in the product to potentially enhance my book creating account. I used the product for 2 of the 3 day trial, and cancelled the subscription. After a lot of buggy system issues with the website; and inability to save my work. After reviewing my account. I noticed that I was charged twice, when I shouldnt have been charged at all. I reached out to chat support to discuss this matter, and the rude agent, *****, told me I would not be receiving a refund; and that I had multiple accounts. I did not sign up with multiple accounts. So, Im not sure what is going on there. So, I dont get anywhere, and decide to dispute the transaction with my bank, and they credit one of the charges, and charge me for the other. Its unfair business practices, and poor customer service, because I called immediately to Book Bolt to let them know what had happened, being charged in error. They then, send the bank documents from the start of my trial, to make it appear like I didnt cancel, but they send over a document stating, I had 45 more days to cancel. Meaning, that was an old print out. This company is a scam, and I will not ever use it, or any partners related to this company. They have no customer service, and refuse to assist customers with billing issues, or problem solve.

  Business Response

  Date: 02/28/2025

  To Whom It May Concern,

  On December 20th, Shondie signed up for a 3 day trial of Book Bolt. After the 3 day trial, the account was not canceled and started failing. She then signed in to her account and canceled her trial without a charge occurring.

  In the days after, Shondie signed up for 2 other accounts to abuse the fully featured Book Bolt 3 day trial, which is against Book Bolts terms of service.

  The card on file was charged on December 26th, 2024 as the other account was started on December 23rd, the exact day that her previous account had failed to bill so she could take advantage of another 3 day trial.

  On December 29th, 2024, Shondie then put in a help ticket that she was recently charged and canceled her subscription.

  She did not, she simply removed her card from file instead of clicking on the large red cancel subscription button located on the same page as the card details.

  The help ticket was responded to within 24 hours, which the customer read and did not respond.

  The customer then filed a dispute with their card issuer on December 31st, 2024. Documents were provided to the customers card issuer including the terms of service, customer communication, and the server log clearly showing that the customer did not cancel their account.

  ********************** considers this matter closed since all 3 of the customers accounts have been canceled as well as the customers own bank siding with ********************** in the dispute process.

  
  

  Customer Answer

  Date: 02/28/2025

   
  Complaint: 23004026
  
  I am rejecting this response because:
  

  After receiving this message (attachment). I was under the impression that my account was cancelled. As, I cancelled it online. I have an automatic log in with ******, so that is how my account was created. The software wasnt very user friendly, so I received a message stating, to stay on board for another 30 days, and that is when I noticed the charges on my bank account. I didnt even use 30 days extra, as I immediately stopped using the service after 2  days, because my projects were being deleted after I spent hours working on them, and they were not saved. The software is very glitchy and its spends a lot of time loading. If Im getting a service and its working well, and the page is performing. I have no problems investing in something that will be beneficial, but that isnt what happened here. The software lags, and lacks proper performance.

• Initial Complaint

  Date:01/27/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for an annual Pro subscription. I was not notified that the renewal of the subscription was coming due. Book bolts charged my card for the renewal, but did not warn me. I believe that I am supposed to be notified 15 to 45 days prior to an annual subscription , part of the annual renewal law. The company failed to do that and I did not have the opportunity to cancel the subscription before being charged. I would like to receive a refund for the subscription. The charge of the subscription caused me to be overdrawn.

  Business Response

  Date: 01/28/2025

  To Whom It May Concern, 
  
  Before opening a dispute with the BBB, this customer created a help ticket with the ********************** Support Staff. This help ticket was responded to within 14 hours and resolved.

  Thank you,

  Book Bolt

  Customer Answer

  Date: 01/28/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:01/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is an online subscription service that you can use to create books . I was using the service for a couple of months and when my card declined this previous month I received emails back to back that were passive aggressive about my card declining . I paid for my subscription on ***** , and i let the person know that emailed me , (****) , that moving forward i would use a different platform because of their customer service . As a result they cancelled my subscription on their end yesterday and did not refund my money . My subscription should not have ended until 01-21-25 . This is unprofessional and ive been scammed out of my money over personal feelings . Ive already attempted to contact their customer service department.

  Business Response

  Date: 01/03/2025

  To Whom It May Concern, 
  
  On August 17, 2024, ***** started a 3 day trial of the Book Bolt software and was charged 3 days later after their trial was complete. They kept their account for 3 months and set their account to cancel at the end of the billing period. Their account canceled on November 20th of 2024. 
  
  ***** then started a new account under a different email and once again started a 3 day trial which is against the Book Bolt terms of service to have multiple accounts. This occurred on December 1st, and their invoice was dated December 4th 2024 for their subscription. The customer reached out at the end of December that they would be picking a different software and would like their account to be canceled. **************** set their account to cancel at the end of the billing period as requested. 
  
  The customer was charged according to our terms of service after the payment that was failing was retried. The invoice for the second account that ***** started is dated December 4th, 2024 and the account is set to cancel at the end of the billing period which is a month later on January 4th, 2024. The customer will no longer be charged. This is not a scam but how online subscriptions work. All of this was already explained to ***** via the Book Bolt help desk as well as over email and we consider this matter closed.

  Thank you

  Customer Answer

  Date: 01/03/2025

   
  Complaint: 22760981
  
  I am rejecting this response because: This is simply incorrect . The only thing that matters is a paid for a MONTHS subscription December 21, 2024 which i have included in my response . You cancelled my subscription 01//02/2025 when it should have been ending January 21st . You did this almost immediately after reading my email . Be professional and refund my money or reactivate my account . This is ridiculous , **** should not be in business when you take everything so personally . Its all good tho. watch this .
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 01/16/2025

  To Whom It May Concern, 
  
  As previously stated, this matter is being handled over email with Book Bolt customer support. The customer was shown that their account was created on December 1st and after the 3 day trial was complete, the subscription started. If a payment for an invoice fails, it is retried and when the payment goes through, this takes care of the invoice on the date that it was issued, which was December 4th. 
  
  Book Bolt support has extended their account through January 21st where the account is then set to cancel. 

  Thank you,

  Book Bolt

• Initial Complaint

  Date:10/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a three day subscription with book Bolt. It said literally before I even continue to completion that they had a special deal going on and I would only be charged seven dollars. If I chose to keep the subscription I did however cancel the subscription, but because my car was still on file, they charged me $19, the $19 came from Im super confused because again it said there was a promotion to where I shouldve only been paying seven dollars. I have attempted to reach out to the company however they are one of those companies that try to make it extremely hard for you to contact them and it has been so I guess theyre doing something to me that they have a preference of keeping peoples money regardless of having any type of moral compass, I did advise them. Im one of those people would take it only for $19 because I definitely hate the misleading aspect of this so Ive reached out to the Better Business Bureau, hoping that they can go ahead and help resolve this issue because if not, then its gonna be a lot worse for this company seeing is how they have several different different people who stay the same things. Im sure that some type Class action suit some good because they clearly dont know how to treat other people. Long story short I want my money back for the misleading And the fact that prior to the 3 days . Baby

  Business Response

  Date: 10/07/2024

  To Whom It May Concern, 
  
  The customer signed up for a 3 day trial on October 4th, 2024. During the process of creating their 3 day trial, customers have full control over which trial they would like to start: either a newbie subscription or a pro level subscription as outlined on the Book Bolt pricing page here: https://bookbolt.io/pricing/. The customer opted for a 3 day trial on a pro level subscription without adding a discount coupon to their account. 

  Book Bolt allows everyone to have a full 3 day trial as well as complete control over their subscription at any moment. Customers can go to their subscription settings page in the top right hand corner menu and click on the cancel subscription button that is bright red here: https://members.bookbolt.io/subscription-settings.The customer failed to do this before the 3 day trial period completed, and was charged for the subscription that they signed up for. 
  
  Only after the charge had gone through did the customer click on the red cancel subscription button to set their account to cancel at the end of the billing period 2 hours later. This is laid out in the terms of service which the customer agreed to when signing up for the 3 day trial and Book Bolt gives everyone full control over their own account.
  
  Book Bolt has canceled the customer's account and issued a full refund. Please allow 5-10 days for this to show on your statement. 

  Thank you,

  Book Bolt

• Initial Complaint

  Date:09/13/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Book Bolt has no simple and easy way to cancel their service. I'm still within the first 3 days of their free trial, but I'm nervous they won't help me get it cancelled before the 3 days.I also tried pressing "buy" on a separate service they had in a pop up so that I could access their payment portal, but no, just automatically charged my account without me confirming everything. I would like a refund on that as well.

  Business Response

  Date: 09/13/2024

  To Whom It May Concern, 
  
  Book Bolt allows everyone to have a full 3 day trial as well as complete control over their subscription at any moment. Customers can go to their subscription settings page in the top right hand corner menu and click on the cancel subscription button that is bright red here: ***************************************************************

  The customers account has been canceled and all further inquiries should be directed to the Book Bolt Help Desk (which is located in the top right hand corner menu) as the BBB is not for customer support.

  Thank you,

  **********************

• Initial Complaint

  Date:06/30/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cancelled Book Bolt and have not logged in or used their services in a long time. I was shocked to see multiple charges in varying amounts on my credit card statement. (See screenshot)I could've caught this earlier if 1. They sent cancellation confirmations (they don't!)2. They sent a payment coming up reminder (to alert me that I am about to be billed and it wasn't cancelled!)I want all of these charges REFUNDED asap, I feel they are intentionally being grey with their cancellation and billing.

  Business Response

  Date: 06/30/2024

  To Whom It May ********
  
  On January 13th, 2024, ****** started a 3 day free trial with Book Bolt. During the signup process, ****** had to select a subscription and agree to the Terms of Service and Privacy Policy in order for the 3 day trial to start. ****** selected a 3 day trial on the Monthly Pro Plan with Book Bolt as well as added a 20% off coupon to her account.
  
  ****** did not cancel her Book Bolt trial and the subscription started on January 16th. Since the monthly pro subscription started, ****** has put in a few tickets with the Book Bolt support desk. On March 6th, ****** took an offer and confirmed to be charged a cheaper rate to pre pay her account for 3 months.
  
  On June 30th, 2024, ****** opened this BBB complaint as well as contacted the Book Bolt help desk. This was responded to that she had just set her account to cancel at the end of the billing period.
  
  Since Book Bolt is a subscription-based service, they were billed for their active subscription previously. Book Bolt is not able to refund previous payments for an active subscription that was not canceled prior to the billing period. Book Bolt allows any customer to cancel at any time by clicking on the red cancel subscription button which in this case was not clicked prior to being charged. The account is set to cancel at the end of the billing period, and will no longer be charged.
  
  Thank you,
  Book Bolt

  Customer Answer

  Date: 07/04/2024

   
  Complaint: 21922836
  
  I am rejecting this response because:They're lying. Plain and simple. I specifically remember cancelling.

  The better question is why don't they email cancellation confirmation emails like everyone else?? SO they can say things like this!!

  I will go through my bank if they do not refund me!

  
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:05/01/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled their service within 24 hours of the *************** a ticket about it. I did not receive a reply. The purchase was April 17th. It also states that a person gets a FREE 3-day trial. I was charged immediately, however there should not have been any charge until after the 3-day trial, which I canceled within 24 hours. They violated their own advertisement. I submitted another ticket and their reply was as follows. Hello!When you cancel your subscription, it remains active for the period you paid for and then closes. Your payment was made more than 2 weeks ago and ii not eligible for a refund.Thank You,The BookBolt Team

  Business Response

  Date: 05/01/2024

  To Whom It May ********
  
  On April 16th, 2024, ******************* started a 3-day free trial with Book Bolt. Within 3 minutes of signing up for the 3-day trial, *** went to the subscription settings page and canceled her trial.
  
  *** then decided to upgrade her canceled account to a premium subscription and was charged as she had forfeited her 3-day trial 3 minutes prior.
  
  We have canceled out this account and issued a refund.
  Thank you,
  Book Bolt

  Customer Answer

  Date: 05/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:03/10/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I registered with the $9.99 plan on this site almost a year ago. At some point I wanted to cancel my subscription since it bounced up to $19.99 and i wasnt even using their services. I submitted a ticket to cancel subscription 3 times. They still charge me on my credit card every month. There is no other way to contact them except to submit a ticket and if you submit one they just send you an email that it was submitted and that is it. No follow up or notification that they actually canceled your subscription. Then they charge you again. Its is literally stealing peoples money who wants a cancellation and they have no way to do it. I ve been getting these changes in the past probably ***** months what is a lot of money.

  Business Response

  Date: 03/11/2024

  To Whom It May ********
  
  On August 7th, 2022 ************************* started a 3 day free trial with Book Bolt. During the signup process, ****** had to select a subscription and agree to the Terms of Service and Privacy Policy in order for the 3 day trial to start. ****** selected a 3 day trial on the Monthly Pro Plan with Book Bolt.
  
  ****** did not cancel her Book Bolt trial and the subscription started on August 10th. Since the monthly pro subscription started, ****** has put in a few tickets with the Book Bolt support desk under a different email than what the subscription was signed up under and answered within the same day.
  
  On 3/11/24, ****** put in a help ticket with the Book Bolt support desk asking for their subscription to be canceled. This was responded to 7 hours later asking the ****** which email they used to sign up since the email they were providing was not in the Book Bolt system. ****** read this response, but did not follow up with the required information.
  
  Since Book Bolt is a subscription-based service, they were billed for their active subscription previously. Book Bolt is not able to refund previous payments for an active subscription that was not canceled prior to the billing period. Book Bolt allows any customer to cancel at any time by clicking on the red cancel subscription button which in this case was not clicked. We have canceled out the failing charge and ****** will no longer be charged.
  
  Thank you,
  Book Bolt 

  Customer Answer

  Date: 03/11/2024

  Good morning, 

  It seems like my last correspondence to Book Bolt reached some who was able to cancel my subscription. Needless to say that no one replied to my requests until I mentioned Better Business Bureau. 
  

  I hope that the issue is resolved now, but i will not be convinced until next month. 
  

  Thank you! 

• Initial Complaint

  Date:01/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I accidentally subscribed to a Book Bolt Lifetime subscription on 12 January ****. I want to cancel the subscription, and I also want to know if I will get a refund. I am a student, and I cannot afford that much amount. please help me thank you

  Business Response

  Date: 01/12/2024

  To whom it may concern, 
  
  All customer support queries should be summited to the Book Bolt help desk here: ******************************************* and now through the BBB.
  
  Thank you