Business Profile

Credit Union

Elevations Credit Union

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Elevations Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

10 total complaints in the last 3 years.
3 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:08/16/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Jul16 ar 210pm - I got a call from Gush the most condescending old grouchy lady called me to tell me i owe them like ***** dollars or my business account SANITAS HANDYMAN LLC. I tried to explain to her that i went to the branch IN PERSON and talked to one of their "business accounts SPECIALISTS" to close my account and they closed it . And this old grouchy lady kept interrupting to tell me something like they keep they account open for an extra 10 days and that is how it went past the 1st AS IF THAT IS MY MISTAKE. Then she was like ... well i need to talk to a supervisor to wave this fee ... AS IF IT WAS MY MISTAKE ... And she was ********* kept interrupting me saying NON STOP ... *************************************** then when i told her to stop doing that she literally hanged up on me.
Business Response
Date: 08/19/2024
Thank you for your letter. We can neither confirm or deny that the person noted is a member of the Credit Union; and we cannot respond to any other statement in your letter per the ************************************ Act and 10 CFR 1016. Therefore, we deny each and every statement or allegation in the complaint dated August 16, 2024. If a consumer wishes to file a complaint with us or any regulator that has jurisdiction over the Credit Union, he or she is free to do so. If the person in question is a member of our Credit Union, we will respond to them directly as required by applicable laws.
Customer Answer
Date: 08/19/2024

Complaint: 22154419

I am rejecting this response because: I gave them the business name, they do not need to VERIFY ME just to look up the business name and fix the issue

Sincerely,

*********************************
Business Response
Date: 09/05/2024
Thank you for your letter. We can neither confirm or deny that the person noted is a member of the Credit Union; and we cannot respond to any other statement in your letter per the ************************************ Act and 10 CFR 1016. Therefore, we deny each and every statement or allegation in the complaint dated August 16, 2024. If a consumer wishes to file a complaint with us or any regulator that has jurisdiction over the Credit Union, he or she is free to do so. If the person in question is a member of our Credit Union, we will respond to them directly as required by applicable laws.
Initial Complaint
Date:05/06/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My account became restricted . I mailed elevations that Im a current identity theft victim and sent them police ic3 and *** report to show that what theyre using to make a decision is fraudulent. All I do is get statements monthly like I still have an account when I dont . Can you unrestrict my account or can you full close it and give me my funds? I attached the person arrested for identity theft and my statement document I get
Business Response
Date: 05/17/2024
Thank you for your letter. We can neither confirm or deny that the person noted is a member of the Credit Union; and we cannot respond to any other statement in your letter per the ************************************ Act and 10 CFR 1016. Therefore, we deny each and every statement or allegation in the complaint dated May 7, 2024. If a consumer wishes to file a complaint with us or any regulator that has jurisdiction over the Credit Union, he or she is free to do so. If the person in question is a member of our Credit Union, we will respond to them directly as required by applicable laws.
Customer Answer
Date: 05/17/2024

Complaint: 21672937

I am rejecting this response because:
A checking account was made in my name and ssn so I am a member
Sincerely,

***********************
Business Response
Date: 05/22/2024
Thank you for your letter. We can neither confirm or deny that the person noted is a member of the Credit Union; and we cannot respond to any other statement in your letter per the ************************************ Act and 10 CFR 1016. Therefore, we deny each and every statement or allegation in the complaint dated May 6, 2024. If a consumer wishes to file a complaint with us or any regulator that has jurisdiction over the Credit Union, he or she is free to do so. If the person in question is a member of our Credit Union, we will respond to them directly as required by applicable laws.
Initial Complaint
Date:04/18/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
4 years ago I put down $500.00 dollar fir a secured prepaid credit card. I closed it out Monday 4/15/24. Without a being credited back my $500.00. I called and went in but they said it was realized to me without any evidence on my end or clear explanation
Business Response
Date: 05/09/2024
Thank you for your letter. We can neither confirm or deny that the person noted is a member of the Credit Union; and we cannot respond to any other statement in your letter per the ************************************ Act and 10 CFR 1016. Therefore, we deny each and every statement or allegation in the complaint dated June 1, 2022. If a consumer wishes to file a complaint with us or any regulator that has jurisdiction over the Credit Union, he or she is free to do so. If the person in question is a member of our Credit Union, we will respond to them directly as required by applicable laws.
Customer Answer
Date: 05/17/2024
I was in the wrong and upset that day!
Initial Complaint
Date:08/02/2023
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Elevations opts to make money from its contract with ***************************, a check-order company, rather than taking care of its members. *************************** is impossible to contact, has no posted way to return a product they sent without my ordering it, and charges ridiculous amounts for checks plus a non-negotiable $21.99 delivery charge. Ridiculous. If you play stupid games, you win stupid prizes. Watch how fast members will find another way to order checks.
Business Response
Date: 08/03/2023
Thank you for your letter. We can neither confirm or deny that the person noted is a member of the Credit Union; and we cannot respond to any other statement in your letter per the ************************************ Act and 10 CFR ****. Therefore, we deny each and every statement or allegation in the complaint dated August 3, 2023. If a consumer wishes to file a complaint with us or any regulator that has jurisdiction over the Credit Union, he or she is free to do so. If the person in question is a member of our Credit Union, we will respond to them directly as required by applicable laws.
Customer Answer
Date: 08/03/2023
The Elevations Credit Union representative says she is not certain I'm a member of Elevations Credit Union. I have been a member for decades. She needs only my name (*****************).
Customer Answer
Date: 08/03/2023

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************
Initial Complaint
Date:07/26/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They did the same shenanigan that my last credit union of 20 years did ... they "upgraded" their system and now nothing works ... my accounts they all had nicknames to budget for each category .. and they are gone ...it says FREE CHECKING and i have 2 memberships and a dozen accounts..... i tried to call them and the system told me i am the 105 person ... one hundred and 5th person in line ....
Business Response
Date: 07/26/2023
Thank you for your letter. We can neither confirm or deny that the person noted is a member of the Credit Union; and we cannot respond to any other statement in your letter per the ************************************ Act and 10 CFR ****. Therefore, we deny each and every statement or allegation in the complaint dated July 26, 2023. If a consumer wishes to file a complaint with us or any regulator that has jurisdiction over the Credit Union, he or she is free to do so. If the person in question is a member of our Credit Union, we will respond to them directly as required by applicable laws.
Initial Complaint
Date:07/06/2023
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Elevations does not provide phone service at their branches. You have to call the only number they give and you get put in line with all the other people that can't call their branch. As soon as my loan is paid off, I'm never using Elevations CC again!
Business Response
Date: 07/07/2023
Thank you for your letter. We can neither confirm or deny that the person noted is a member of the Credit Union; and we cannot respond to any other statement in your letter per the ************************************ Act and 10 CFR ****. Therefore, we deny each and every statement or allegation in the complaint dated July 6, 2023. If a consumer wishes to file a complaint with us or any regulator that has jurisdiction over the Credit Union, he or she is free to do so. If the person in question is a member of our Credit Union, we will respond to them directly as required by applicable laws.
Initial Complaint
Date:05/08/2023
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
To Whom It May ********* have loan on property in ****, ** with Elevations Credit Union. Upon taking the loan, Elevations charged me ************************** due to the *** in excess of 80%. However, over the past 36 months since I've had the loan, property values have appreciated. Currently, a conservative estimate of my property value is $800,000 with the principal balance of $557,432 (less than 70% loan to value) For the past 12 months, I have asked Elevations to remove the *** ($167/mo) due to the appreciation and resulting change in loan to value. Elevations caught me in a technicality, saying that I have a delinquent payment in the last 12 months. While technically correct, the "delinquent payment" was due to a change in escrow value which I did not update as of June of last year. I did pay the mortgage, but b/c of the change in escrow value, they did not credit the payment as I was approximately $25 short. I have called multiple times, to which Elevations claim they will look into this due to my credit rating (800+) and the unique nature of this "delinquent" payment. Each and every time, I get a form letter stating that due to the "delinquent" payment, I am not eligible. After calling this morning, I was once again told that I am not eligible until September '23. I find this wholly unacceptable. In a world where ***** continuously make egregious errors in practice, how is it possible, that a hard-working, bill-paying ******** is allowed to be gouged out of $2000 per year? The cynic would say that Elevations Credit Union realizes that I have a loan at 3.5% and they realize they are losing money, so they attempt to recoup with erroneous charges and fees that are unjust.I would appreciate a response at your earliest convenience.Regards,*******************
Business Response
Date: 05/08/2023
Thank you for your letter. We can neither confirm or deny that the person noted is a member of the Credit Union; and we cannot respond to any other statement in your letter per the ************************************ Act and 10 CFR ****. Therefore, we deny each and every statement or allegation in the complaint dated May 8,2023. If a consumer wishes to file a complaint with ** or any regulator that has jurisdiction over the Credit Union, he or she is free to do so. If the person in question is a member of our Credit Union, we will respond to them directly as required by applicable laws.
Customer Answer
Date: 05/08/2023

Complaint: 20030982

I am rejecting this response because it doesn't appear to be a response, rather directing me to complain to someone else. Does the BBB have any reporting capabilities with Elevation Credit Union? If not, what is the best place to file a complaint, per their automated response?

Sincerely,

***********************
Business Response
Date: 05/16/2023
Thank you for your letter. We can neither confirm or deny that the person noted is a member of the Credit Union; and we cannot respond to any other statement in your letter per the ************************************ Act and 10 CFR ****. Therefore, we deny each and every statement or allegation in the complaint dated May 8, 2022. If a consumer wishes to file a complaint with ** or any regulator that has jurisdiction over the Credit Union, he or she is free to do so. If the person in question is a member of our Credit Union, we will respond to them directly as required by applicable laws.
Initial Complaint
Date:01/09/2023
Type:Customer Service Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I need to close my *** please help i have cancer epilepsy and other issuses elevitions will not allow me to acess my funds withdraw them help help
Business Response
Date: 01/10/2023
Thank you for your letter. We can neither confirm or deny that the person noted is a member of the Credit Union; and we cannot respond to any other statement in your letter per the ************************************ Act and 10 CFR ****. Therefore, we deny each and every statement or allegation in the complaint dated June 1, 2022. If a consumer wishes to file a complaint with us or any regulator that has jurisdiction over the Credit Union, he or she is free to do so. If the person in question is a member of our Credit Union, we will respond to them directly as required by applicable laws.
Customer Answer
Date: 01/10/2023

Complaint: 18711314

I am rejecting this response because:

Sincerely,

********************; jan 2 2023 bald guy was very rude
Initial Complaint
Date:08/12/2022
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I AM NOT FOR THIS DEBT AND I DO NOT HAVE CONTRACT WITH ELEVATION CU PLUS THEY DO NOT PROVIDE THE ORIGINAL APPLICATION LIKED I ASKED
Business Response
Date: 08/12/2022
Thank you for your letter. We can neither confirm or deny that the person noted is a member of the Credit Union; and we cannot respond to any other statement in your letter per the ************************************ Act and 10 CFR ****. Therefore, we deny each and every statement or allegation in the complaint dated August 12, 2022. If a consumer wishes to file a complaint with us or any regulator that has jurisdiction over the Credit Union, he or she is free to do so. If the person in question is a member of our Credit Union, we will respond to them directly as required by applicable laws.
Initial Complaint
Date:06/01/2022
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am not liable for this debt with Eleavations Credit Union. They do not provide me with the original application liked I asked.
Business Response
Date: 06/01/2022
Thank you for your letter. We can neither confirm or deny that the person noted is a member of the Credit Union; and we cannot respond to any other statement in your letter per the ************************************ Act and 10 CFR ****. Therefore, we deny each and every statement or allegation in the complaint dated June 1, 2022. If a consumer wishes to file a complaint with us or any regulator that has jurisdiction over the Credit Union, he or she is free to do so. If the person in question is a member of our Credit Union, we will respond to them directly as required by applicable laws. Tell us why here...

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Elevations Credit Union is NOT a BBB Accredited Business.