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Business Profile

Delivery Service

Green Chef Corporation

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Delivery Service.

Complaints

Customer Complaints Summary

  • 213 total complaints in the last 3 years.
  • 35 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/20/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a box from Green Chef, delivered 3/07, with a promo 60% off. I skipped a delivery for the following week. Navigating to the delivery for 3/21, I was surprised to see that the box also indicated a 60% discount.My credit card was charged for the product with a 20% discount instead of a 60% discount. I now believe that the 60% off shown on the website was a pricing error - I am requesting that the pricing displayed on the website be honored. Otherwise, I am being charged an amount other than the agreed-upon price, which is a fraudulent charge.I phoned support on 3/19 to let them know of the error. They informed me that there was nothing that they could do. I asked to speak to a supervisor - the employee indicated one would call me back within an hour, and I never received a call back.

    Business Response

    Date: 03/21/2023

    We have reached out to the customer directly to resolve their concerns. 


    Thank you, 


    The Green Chef Team 

    Customer Answer

    Date: 03/21/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:03/20/2023

    Type:Delivery Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered my first box. Second box was charged and called the same day of charge to cancel and ask for a refund. They would not refund but canceled the subscription. The second box hadnt been shipped and refused to refund the amount that was just charged to my card.

    Business Response

    Date: 03/20/2023

    We have reached out to the customer directly to resolve their concerns. 


    Thank you, 


    The Green Chef Team 

    Customer Answer

    Date: 03/21/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:03/15/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Refuse to listen to food preferences refused to not deliver pork to my house as a Jewish person after I offered to pay for it in order for it to be sent somewhere else they informed me it was not on the truck, but they would not be willing to stop it from going on the truck and coming to my house

    Business Response

    Date: 03/16/2023

    We have reached out to the customer directly to resolve their concerns. 


    Thank you, 


    The Green Chef Team

  • Initial Complaint

    Date:03/10/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to file a complaint against Green Chef, a meal kit delivery service. My order number is *********, and I subscribed for three meals at a cost of $129.89. However, I have experienced multiple issues with the service that has left me dissatisfied.Firstly, according to Green Chef's records, I skipped the order, but it did not show up in their system, and I was still charged for the meals. Furthermore, I was charged on Friday, March 10, 2023, on my credit card for this order. When I contacted Green Chef's customer service, they refused to cancel or refund the order.Additionally, I did not receive any emails about this upcoming order to date, and I also did not receive any emails when I did process any skips. This lack of communication on Green Chef's part has made it difficult for me to properly manage my subscription.As a customer, I feel that these issues are completely unacceptable. Not only was I mistakenly charged for meals that I did not receive, but Green Chef's customer service has been unhelpful in resolving the issue. Furthermore, the lack of communication and transparency from Green Chef has made it difficult for me to properly manage my subscription.I am writing to request that the Better Business Bureau take action on this matter, as I believe that Green Chef has not provided adequate customer service and has not fulfilled its obligations under the subscription agreement. I would like a refund for the charge that was mistakenly billed to me, and I would like assurance that this type of issue will not occur again in the future. I also request that Green Chef improve their communication and transparency with their customers.Thank you for your attention to this matter, and I look forward to hearing from you soon.

    Business Response

    Date: 03/10/2023

    We have reached out to the customer directly to resolve their concerns. 


    Thank you, 


    The Green Chef Team 

    Customer Answer

    Date: 03/10/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:03/07/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for trial food delivery from this company and I canceled. After I cancelled, the company reactivated my card without my authorization and will not refund my money. The customer service reps are really unprofessional and refused to connect me with a supervisor. This is the worse company Ive dealt with.

    Business Response

    Date: 03/08/2023

    We have reached out to the customer directly to resolve their concerns. 


    Thank you, 


    The Green Chef Team

  • Initial Complaint

    Date:02/26/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Green chef has attempted to charge my credit card twice incorrectly . Charges at checkout were supposed to be $41.00. However Green Chef charged $113.00 . I have had to call customer service several times to correct them on the inappropriate value that they have charged me. I assume this is happening to other customers as well. A fraud and a scam.

    Business Response

    Date: 02/27/2023

    We have reached out to the customer directly to resolve their concerns. 


    Thank you, 


    The Green Chef Team 

  • Initial Complaint

    Date:02/26/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had canceled my subscription back in January. For some odd reason my account was activated on Feb 20th and I received a delivery and charged over $100. I contacted Green Chef and said I activated my account which I never did. I searched through my emails and found in my junk mail that subscription was canceled on Feb 20th. I sent them proof and **** refused to refund me. They gave every excuse to take my money and never ever cared that this was taken from me. They dont care and will steal from customers.

    Business Response

    Date: 02/27/2023

    We have reached out to the customer directly to resolve their concerns. 


    Thank you, 


    The Green Chef Team 

    Customer Answer

    Date: 03/06/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Refund received. 

    Sincerely,

    *************************

  • Initial Complaint

    Date:02/22/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered one meal kit from this company several months ago. Recently they sent me another kit that I did not order and charged my debit card $41.57. I called to get a refund but to no avail. The kit they sent had chicken, turkey, and pork. I am a vegetarian. I never received a confirmation email, and had no idea I had been charged until I saw it in my mobile bank app. **************** did not help me at all. I do not have a receipt, just a charge to my bank account.

    Business Response

    Date: 02/23/2023

    We have reached out to the customer directly to resolve their concerns. 


    Thank you, 


    The Green Chef Team 

    Customer Answer

    Date: 02/23/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. If they do not follow through with the refund as stated, I will reopen the case.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:02/21/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On Feb 20th 2023, I found out that I was charged $93.13 from Green Chef without any notice. I did not know I was subscribed to their service since I did not get any email notification indicating Im a subscribed user. I also did not get any notification on this purchase. They charged me without my consent. After communicating with their customer service, they informed me I cannot request a cancellation or refund because Im an active subscriber, which I was not even aware of. I hope I can get my refund and no longer be charged by any purchase that I didnt authorize.

    Business Response

    Date: 02/22/2023

    We have reached out to the customer directly to resolve their concerns. 


    Thank you, 


    The Green Chef Team 

    Customer Answer

    Date: 02/22/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *************************

  • Initial Complaint

    Date:02/20/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for GreenChef and cancelled within 10 minutes on 2/15. I decided I didn't want to use this service because there wasn't a lot of variation between this one and HelloFresh. I received an email with the subject line "You've cancelled your subscription". Well, today (2/20) I was charged for the service. I chatted in to have it refunded because clearly it had to be a mistake. Well, apparently in the fine text of that email confirming cancellation, they hide the fact that they're still going to charge you for the first box... even if it hasn't shipped yet and you've cancelled. That's super shady and dishonest. Don't trust this company. They refused to refund me regardless of their shady practice.

    Business Response

    Date: 02/20/2023

    We have reached out to the customer directly to resolve their concerns. 


    Thank you, 


    The Green Chef Team 

Green Chef Corporation is NOT a BBB Accredited Business.

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