ComplaintsforPharmaca Integrative Pharmacy

• Initial Complaint

  10/30/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Pharmaca Pharmacy shut down and didn't release my medical records to me or my doctor. I need my various vaccine records. Isn't it illegal to not provide access to medical records?

• Initial Complaint

  02/28/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I placed an order for ****** worth of items. This is during a clearance sale, and it was not a surprise that only a few of the items, ***** worth, were shipped. Without notifying me, I was billed a ****** shipping charge. The customer service representative informed me that this was because I selected "three day shipping," which I don't think I did. The charge did not show at check-out or on my confirmation email. Even if it was the case that I had selected expedited shipping (and I didn't), 148 is an exorbitant charge for ***** worth of items. It may reflect the original order was for ******, but they have been unwilling to change this charge.

  Business response

  03/01/2023

  Shipping was applied at checkout when customer selected 3 day shipping. Customer also received an order confirmation email after the order was placed which also showed 3 day. Customer notified us after order was delivered.

  Customer response

  03/01/2023

   
  Complaint: 19512570
  
  I am rejecting this response because:

  1) the response is not correct.  I did not select 3 day shipping at time of order.

  2) the confirmation email (see attached in email chain) was cut off at the bottom and did not indicate that it was 3 day delivery or the shipping charge.  I made this known to ******, the **************** representative I interacted with when I complained and she did not dispute this

  3) I was not alerted of the $148 shipping charge at checkout, in the confirmation email or delivery notice and could not protest it until I saw the charge appear in my credit card statement

  4) Finally, $148 is unreasonable for a $***** delivery.  The original order was much larger, and even if I had accepted a shipping charge then (which I didn't), the shipping charge clearly should be adjusted to fit the size of the actual delivery.   I offered to accept a reasonable shipping charge reduced to reflect the actual size of the order,  but this offer was rejected.  

  5) I believe that this is an attempt to fraudulently charge me for a service (3 day shipping) I did not want or request, to hide this by sending confirmation emails that hid this charge, to justify this by claiming falsely that this is an appropriate shipping charge, essentially charging over $200.00 for ***** worth of products, which were marketed as available at discount prices due to a closing sale.  

   

  Thanks,

  ***********************************

   

   

  
  Sincerely,
  
  ***********************************

  Business response

  03/07/2023

  Your dispute documentation clearly shows the shipping charges.  You received your order confirmation, (your "dispute documentation") as soon as the order was placed. 

  Customer response

  03/13/2023

   
  Complaint: 19512570
  
  I am rejecting this response because: it is not accurate.

  I have again attached a copy of the actual confirmation email I received. 

  1) It does not have total cost or shipping charge on it, contrary to the claim of the merchant. The email they submitted as evidence is not what I received.  

  2) It also lists multiple items that were cancelled, so that the original calculated shipping charge would not be accurate in any case.

  
  
  Sincerely,
  
  ***********************************

• Initial Complaint

  12/28/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  11- I ordered product on sale and the item was cancelled. I called and was told it was not cancelled that it was on backorder. I patiently waited over month and then was told and the website said it was complete. I never received product. I tried to contact them numerous times and was not successful. I finally was able to get ahold of someone. I requested the same product but instead of the original 120 pills (that were not in stock) that they send me two (60 pills) of the exact same product. That request was denied. All that I asked was for them to honor the sale price that they offered. I had also ordered the exact same products a week earlier and I asked that they refund the difference in the non sale price. They refused and I was told that the items that I purchased were not supposed to be on sale. So if their company makes a mistake they will not honor sale prices or provide an type of *********** all the sales are over and they couldn't even care.

  Business response

  12/29/2022

  We let the customer know our backorder policy changed 12/14/22.  We sent an order update notifying of the change that same day.  Customer was never charged for the order, as we only charge at the time orders are shipped.  We let customer know we will certainly honor the same discount that the original order had if the product(s) arrives back in stock with in 30 days from when the original order was cancelled.  This extended offer was given to all customers.  We explained to this customer due to the *** Policy we are unable to substitute items, but we are more than happy to honor the same discount for the same item(s) within the 30 day extension if/when the product(s) become available.

• Initial Complaint

  12/20/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I made a very large order from Pharmaca on Nov 28th to take advantage of advertised Black Friday sales. My savings was 110 dollars. Total paid after savings was ******. ****** before advertised savings for Black Friday. Without notification they cancelled my order. Order was supposed to ship in **** days from NOV 28th. Order number *********. I was informed of cancellation only because I inquired about the order on 12/19.The items in my order were not rare. Every website including the manufacture websites have them in stock. I spoke to ***** via email and ****** on the phone. They offered no assistance and said they can only offer a 30 day match IF they get the items in stock. (email attached as doc). Manufacture websites have everything in stock. Also, I have to check every day to see if/when items are available? Who has time for this? Forgive me for having no faith in the Pharmaca ordering department. This is not a solution. It is not fair and it is unacceptable business practice. It is fraudulent advertising. I lost out on 110 dollars in savings that I could have achieved through other companies. I feel I am owed a refund of the savings I cannot achieve now that the biggest sale week of year is over. This is 100 percent the fault of Pharmaca's sloppy business practices. There is no shortage of these products. I am filing complaint with my state as well for I am convinced this is fraudulent business activity and considering small claims court because I simply feel conned.

  Business response

  12/20/2022

  We let the customer know our backorder policy changed and sent an order update notifying of the change that same day.  Customer was never charged for the order, as we only charge at the time orders are shipped.  We let customer know we will certainly honor  the same discount that the original order had if the product(s) arrives back in stock with in 30 days from when the original order was cancelled.  This extended offer was given to all customers.

  Customer response

  01/09/2023

   
  Complaint: 18616548
  
  I am rejecting this response because:

  Response is completely irrelevant to my complaint and is as asinine of an explanation as the policy. the 30 days has expired. Items not available despite being available everywhere else. They are not rare. The offer of honoring a price-match of Pharmacas own sale within 30 days is not sufficient consolation.  customer should not have to reorder.  The business should fulfill order. Why would they sell items not in stock? When i placed my order I was informed it would be a **** day delay. Then it was cancelled without explanation or notice. Pharmaca simply did not reorder items so they dont have to honor sale price. That is what is happening. 

  I have lost a massive discount that was available at Pharmacas competitors websites Black Friday week. There are dozens maybe hundreds of complaints about Black Friday orders being cancelled by pharmaca and savings lost by consumers.
  

  If Im not to receive compensation for savings lost by the end of the month I will proceed at small claims court and file complaint with the ** in the state of **********. I despise business that act so irresponsibly and have shady business practice. 
  Pharmaca had until the end of the month to make this right.

   

   

  not to receive WS 
  
  Sincerely,
  
  *************************

  Business response

  01/18/2023

  Customer input his incorrect email address at the time his order was placed, which is why he never received any order updates. Order was cancelled and we offered a 30 day raincheck when contacted, which was valid through 1/14/23.  Customer was never charged, nor did customer reorder with the raincheck option.

  Customer response

  01/24/2023

  Incredibly incorrect. I have confirmation email when order was placed. I submitted screenshot to BBB summarizing order. This kind of customer service probably explains why this company has filed for bankruptcy. Excellent work. 
  
  Complaint: 18616548
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

• Initial Complaint

  11/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This is the third issue Ive had with ******. I called today to make sure my medications were filled and ready for pick up. I paid over the phone so that I could have someone get them for me. My friend then went to pick up 4 hours lasted and was told they had nothing for me ready. My friend was unable to reach me and had to leave. I called and the pharmacist told me that they were picked up at 1:10 they day. I knew that was impossible and insisted that it was. Finally he figured it out and said that when you pay it shows in the system that it was picked up. I live in the mountains and getting my prescription picked up is not easy. Its a huge mistake on there part to not know where my script is. Now I asked where I would find it tomorrow when I come to pick up since the computer says its picked up. He says well it right by the register. He then proceeds to tell me that he is the one that took my payment earlier. There seems to be a flaw in the system if they can not locate your meds! This is not the first mistake made by Medley Pharmacy and Im worried that a bigger mistake will be made in the future! I originally went to medley because they advetised delivery, that also does not happen.

  Business response

  12/06/2022

  The Pharmaca Pharmacy has called this customer multiple times, but has never heard back.

   

   

• Initial Complaint

  10/04/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Unanswered

  More info

  For more than 15 years, we have been a vendor that supplied Pharmaca with personal care products. Over the years, we have shipped products directly to each store as well as to their distribution center, participated (finded) their marketing campaigns, and provided reimbursements against customer returns. Basically we've done everything that they've asked up to do as a 'vendor partner'. After Pharmaca was recently being acquired by Medly, we have 19 purchase orders that have gone unpaid, some more than 120 days past due, worth nearly $7,000.00. As a small business, this represents a big chunk of revenue. Calls and emails to Accounts Payable have produced only excuses (transitioning banks after merger) without any payment commitment. Now we see these products showing up on Amazon at give away prices. DO NOT PURCHASE PRODUCTS FROM PHARMACA OR MEDLY AS THEY ARE A DEADBEAT CORPORATION.

• Initial Complaint

  02/19/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  I ordered an item on February 4, 2022, from a company called Pharmaca.com. I have yet to receive it, and I now have reason to believe this company is a scam and not legitimate. The item is this:Frownies Facial Patches Wrinkle Smoothers for ****************** Eyes 144 patches SKU: **** 1$21.95 Subtotal: $21.95 Total Tax: $2.48 Shipping: $5.95 Order Total: $30.38 We will send a confirmation email when your item(s) ship, including tracking.Customer Care ************************** ************ *************************************** I cannot get a response from the company, and it has now been two weeks with no response.

  Business response

  02/21/2022

  Customer has called multiple times regarding her order status.  Each time she called we spoke to the customer.  We explained she has already been given a full refund including shipping for her order.  We also explained many ******* packages have just started moving after being stuck for several days. We let the customer this is not the norm, but weather delays are out of our control.  We let the customer know she is welcome to keep the package for free when it is received, as a full refund was processed back to her original method of payment.

• Initial Complaint

  12/23/2021

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I purchased a humidifier and tried to return it a day later. The retailer said it's an item they are not allowed to take returns for, but they didn't say that when it was purchased. It's not a policy displayed or printed on the receipt. I'd like a refund.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩