Complaints

This profile includes complaints for 8z Rentals's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  8z Rentals

  4041 Hanover Ave Ste 101 Boulder, CO 80305-5975

• 

  8z Rentals

  2809 Larimer St. Suite 200 Denver, CO 80205

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/08/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of a place I rented with my at the time bf, *********************, early & waited for the lease to be up in August because I notified them I did not want to renew & was emailed saying I had nothing else to do. Everything was paid up. They are telling me I have to sign papers to get off the new month to month leases that they have for ****** & a person he added to the lease. This document they are demanding I sign, or be liable for any future damage or evictions caused only by ****** & roommate/s. It also includes relinquishing my deposit fully to ******* I have had many emails with ******************************* &Jonathan ******* Tey are not honoring the lease. I found in section 8. NOTICE TO VACATE OR RENEW of the lease a specific part staying clearly verbatim: "If Landlord has approved extension or renewal of the current Lease, all Residents listed on the current Lease must also sign the extension or renewal Agreement. Landlord is not required to renew or extend the original Agreement upon Residents request." I have told them many times & been continuously told to sign the documents & even told that other than what they've already said I could file a civil suit which I would prefer not to. They broke the agreements in that lease/rental contract. I have not signed anything. I haven't even been on that property since June. This is very wrong. I believe they are being too lazy &/or too personal with ****** that they are trying to intimidate me into signing over the deposit with threats of future liability. This is not ethical nor legal. I have been gone so long. They haven't rechecked the property when they should have, at the end of my lease. How would we know what I should get back? In this case I feel they should return the deposit to me. ******+s ***** have a new lease & deposit. I fear they might try to make it so I get nothing back regardless by making me liable for anything they can because I did not do what they wanted. Even if untrue or caused by ******/Roomates.

  Business Response

  Date: 12/12/2023

  According to ****************, she has vacated the property. However, ************ wishes to remain at the property and renew the lease.
  
  In order to remove **************** from the ********** parties must agree to a roommate release. In doing so, the security deposit would remain with the property and any disputes regarding who paid the security deposit must be mitigated through litigation between the parties. 
  
  Unfortunately, **************** refused, therefore the lease has since expired and has automatically defaulted to month to month as ************ still occupies the premises. Until **************** agrees to be released, she will remain a responsible party. These options have been communicated to both parties.
  

  Customer Answer

  Date: 12/24/2023

  This rental company did not even respond with my correct name. Section 8 of the lease agreement proves that THEY are in breach of contract because I never approved or signed anything to continue with any extension or renewal.

  Section 8 clearly says near the mid-end:

  "If landlord has approved extension or renewal of the current ********** Residents listed on the current lease must also sign the extension or renewal Agreement."

   

  Customer Answer

  Date: 12/24/2023

  I have attached the lease I signed. You can see where it states I should have signed something for any extension or agreement in section 8. I have not signed nor agreed to this yet they still have me on month to month leases with ****** and someone ELSE somehow.

  They can not tell me where in the lease it says that I have to give up My deposit and sign if I want to be off of any lease EXTENSIONS (AFTER the lease  was/is up) because it is not in the lease agreement abs is exactly the opposite of what it states.

  They seem to have an unethical personal investment in ****** and/or are cutting corners to make it easier for all of them by lying to me in attempts to intimidate me so that I will do what they want and give up my deposit so that ****** won't have to pay it and they won't have to take the necessary steps to have a whole new lease as IT SHOULD BE with only ****** and his new roommate.

  I SHOULD NOT BE ON A LEASE, EXTENSION OR NOT, THAT I DID NOT SIGN NOR AGREE TO.

  Customer Answer

  Date: 12/25/2023

  This issue has not been solved in any manner. This company is in breach of contract and illegally adding me to leases without my consent and I do not need to give up my deposit in order to not be added to new leases when my lease has been up for months now. They are illegally withholding my deposit. If this is not rectified by January 12th I will be taking legal action. 

  Business Response

  Date: 01/18/2024

  From a legal standpoint, 8z is handling the situation appropriately and is obligated to refund the security deposit to "all" leaseholders. Reference page 4 of the lease, paragraph no. 6: "SECURITY DEPOSIT...If more than one person signed the lease, Landlord shall issue one check for the security deposit refund payable jointly to all residents and mail such check to any last known address of any Resident." The refund will be mailed to the property address, and your name will be removed from the lease. The resolution of any remaining issues is to be determined by the parties involved. If you disagree with this course of action, it is your responsibility to initiate civil court proceedings against ************, presenting your case for evaluation. After the issuance of the refund check, 8z has no further involvement in the matter. 

  Customer Answer

  Date: 01/18/2024

   
  Complaint: 20977456
  
  I am rejecting this response because:

  They sent me another document to sign with loopholes stating me and ****** would have to check the same boxes. they are aware that I have no contact with him. It's just been cruel and unusual because they know there are domestic violence issues in this situation AND also it said in the lease if they were given another address to split the check that they would make separate checks for all parties involved. In this case that would be Me and ****** only. They have been very rude and unethical and I will never accept the shady ways they have conducted their business. With the outcome they are giving (one which they do not have to give, given I have provided them with an address where they can send my check) makes it so that they still get to keep the deposit and they know this. I am also sure that that means ****** will not be having to pay the deposit for his new lease with his new roommate because it very much so seems there is some unethical personal investment with ****** otherwise they would have handled this correctly and not been cruel towards a woman who had to leave her home because it was no longer safe. I will only be alright with the return of my deposit sent to the address I provided them.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:05/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There has been an issue with our heating/air conditioning split unit in our rental and it could be a coolant leak (which can cause severe lung damage and even death, among other things). It has been broken since September 2022 and still is not fixed. The symptoms of a coolant leak mimic those of altitude sickness and Ive been experiencing prolonged altitude sickness, which could be linked to them not fixing the ** unit. The noise that the unit makes when off, is a high pitched squeaking noise. They have had record of this since last fall when a maintenance person took a video recording of this noise and then again in April 2023 when he mentioned to me it could be a coolant leak. And upon mentioning this to a friend who is a doctor, I was told this could make me really sick or cause death and I should be very careful. At this point, I feel that it is negligence on 8z rentals part and it needs to addressed. To have the heat and air conditioning not work properly in our bedroom since September 2022 is annoying, but to find out that we might have been getting poisoned this whole time is just crazy. We have documented evidence of the number of maintenance requests that weve put in and its never been fixed properly. Again, this has now become a health issue and it still isnt fixed. Id like some sort of refund and an adjustment to my bill, since it continues to go unfixed.

  Business Response

  Date: 05/22/2023

  8z Rentals has received numerous maintenance requests from this tenant regarding the **** system. We have addressed the **** unit every time.
  
  We have had at least (4) highly qualified and licensed heating and cooling vendors assess the unit. Starting in September 2022, work orders have been received regarding the noise of the unit.
  
  The owner brought in a second opinion from MESA Heating and Plumbing and to do a full maintenance check of the ** on April 18th where they found that a small leak occurred within the system. The system repairs were completed April 26th. The tenants were not home but a dog sitter was there while the work was completed. The work was completed as described in the invoice, and was paid for by the owner, not the tenant.
  
  The tenants continued to report ** issues on May 3rd and May 12th reporting a coolant leak, however this repair was completed and documented as repaired and closed on April 26th. We directed the calls back to MESA and the owner to address the completed status of the repair.
  
  MESA returned on May 19th to ensure that the system was running properly and updated the owner and us that there were no issues with the **. He ran the system and turned it off and there were no noises, he even waited as the tenant said the unit makes noises while it was off and there were no noises. He also updated that there are no leaks from the system.
  
  Repairs to the ** system have been completed and the owner and vendor have gone above and beyond, returning to ensure that the system continues to work properly without leaks or noise.  
  
  Lastly, the tenants' lease expired and management chose not to renew them. However, they bumped into the owner at the grocery store and pleaded to extend their lease for an additional six months. Why would they want to continue to live there if they don't believe it's a safe environment?
  
  Going forward, should the resident continue to submit a work order when there is no issue found, they will be financially responsible for the service call as described in their lease. We are not offering any compensation/refund as they did not cover the expense of the service visits (the landlord paid for these).

• Initial Complaint

  Date:02/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I rented property from this company from January 2022 up until December of 2022. When I moved in, I noticed foam against floor baseboards and mice traps under the kitchen sink. I notified the property manager about an mice infestation in November 2022 shortly after I gave notice that I was seeking to vacate the property. They expected me to wait over two weeks to have a pest control company come out; during which time I took matters into my own hands and killed at least eight mice and filled in over a dozen holes in the floorboards or underneath the baseboard heaters. When the pest control company finally did come out their solution was standard traps, no holes were filled in by them and the crawl space under the property wasn't checked. In fact, I continued to catch mice in my living area on glue traps even after the pest control company placed their traps. Upon receipt of notice that I had an infestation I told the property manager that I could not safely live in the house and asked for a portion or the entirety of my last month's rent to be waived. I was told by the property manager that I would not be charged a late fee and that conversations were happening to deal with my concerns. Upon reviewing my charges for December (my last month) there is a charge for pest control and a late fee for rent not payed. I never told the property manager that I wouldn't pay the last month's rent only asked that it be waived as I could not live in the property without risking my health and the health of my pet. The property manager never addressed my concerns or demanded I pay rent. I was told by my neighbor before moving out that he had an active infestation when he moved in. In addition, this company charged me a cleaning fee for the property when I have documentation to prove the place was cleaned when I vacated. This company continues to rent out a house with an infestation not being addressed.

  Business Response

  Date: 02/16/2023

  8z Rentals will waive the December late fees as ******************* December rent. The lease clearly states that any agreements must be in writing. We always use a termination form when tenants are ending a lease early to ensure that both parties are aware of their responsibilities. The tenant simply moved out and then notified us through email after he had vacated. Below we will respond about the pest extermination at the property and have included the reporting documentation from the pest control vendor that visited the property twice. 
  

  
  Re: "I rented property from this company from January 2022 up until December of 2022. When I moved in,I noticed foam against floor baseboards and mice traps under the kitchen sink.I notified the property manager about an mice infestation in November 2022 shortly after I gave notice that I was seeking to vacate the property."
  

  
  The tenant occupied the property on January 5, 2022 and no mice were reported until November 23rd,2022, the first **** months of occupancy. He did NOT move into an infestation.The property had mice mitigation addressed in the past, and well PRIOR to his tenancy. When mice suddenly appear **** months into a tenancy, it is more likely than not caused by the resident, when food, crumbs, or pet food are inadequately stored will draw mice into a residence, even after previous sealing of holes.
  

  
  Re: "They expected me to wait over two weeks to have a pest control company come out; during which time I took matters into my own hands and killed at least eight mice and filled in over a dozen holes in the floorboards or underneath the baseboard heaters. When the pest control company finally did come out their solution was standard traps, no holes were filled in by them and the crawl space under the property wasn't checked. In fact, I continued to catch mice in my living area on glue traps even after the pest control company placed their traps."
  

  
  Due to vendor availability, a pest control vendor made the initial call to the property on December 5th.Vendor noted the tenants traps and glueboards set up, but did not find the traps loaded with dead mice, nor did they find mice droppings. Most of the home wasnt accessible or maneuverable because of the tenants personal property/boxes. Additional traps were set in better locations where rodents would most likely travel. Mice were observed outdoors of the residence and exterior rodent stations were placed around the property. 
  

  
  On December 12th, the pest control vendor returned, as described in attached invoice, Detailed follow up service was performed of unit to check on rodent activity. Upon inspection, all of the traps placed on previous services were checked and examined. No mice were caught, and no new evidence of mice was found. 
  

  
  RE: "Upon receipt of notice that I had an infestation I told the property manager that I could not safely live in the house and asked for a portion or the entirety of my last month's rent to be waived. I was told by the property manager that I would not be charged a late fee and that conversations were happening to deal with my concerns. Upon reviewing my charges for December (my last month) there is a charge for pest control and a late fee for rent not payed. I never told the property manager that I wouldn't pay the last month's rent only asked that it be waived as I could not live in the property without risking my health and the health of my pet. The property manager never addressed my concerns or demanded I pay rent."
  

  
  On December 19th we received the email that **** had vacated the property and wanted something in writing stating that his rent for the month of December was waived.  The tenants ledger shows they did not pay rent for December which they are responsible for. We do not have authorization from the owner to waive rent as 8z has taken necessary action to mitigate the issue. Additionally, our lease states the tenant may not withhold any amounts of rent for service requests as "Landlord shall have all remedies for non-payment of any amount including eviction." 
  

  
  We have attached email thread records and vendor invoices including the remediation specialists notes during his two inspections at the property.
  

  
  RE: "In addition, this company charged me a cleaning fee for the property when I have documentation to prove the place was cleaned when I vacated. This company continues to rent out a house with an infestation not being addressed."
  

  
  If you have a receipt for move out cleaning services rendered at the property in December prior to vacancy we may consider a resolution, however surface cleaning was necessary as incoming tenants would expect at move in, Command adhesive strips had to be removed from walls, and remove and clean underneath doormats left by the tenant.

  Customer Answer

  Date: 02/27/2023

   
  Complaint: 19348929
  
  I am rejecting this response because:

   

  I apologize I was busy with work and school and missed the 7 day window to response, which I will provide as followed:

   

  I gave notice that I would be moving out at the end of my lease, I also gave notice that I would be leaving early because of inhabitability; no form was sent to me to fill out in that case. Mice chewed into almost every room in the house even where no crumbs or dog food would be; dog food which was stored in plastic bins. I find the idea that it was caused by me to be laughable, especially considering the floor of the house is sagging downward and insulation is exposed at the seams of the floors to include huge gaps in the tiles in the kitchen that mice could crawl up from under the house; which I'm sure they are living under. I asked multiple times to get things in writing from the property manager and even the owner of the property to which all went unanswered. Lying to your tenants about listening to their concerns is pretty low, let alone telling me I wouldn't be charged a late fee and that rent conversations were "taking place". Take my December rent out of my deposit and send me the difference, you clearly have plenty to cover it since I was charged a move in deposit of a month and a half of rent; $2595. Is that not the purpose of a deposit, to cover unpaid charges (i.e. rent, cleaning, damages, etc). 

   

  Compliant ID #  19348929

  
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 03/10/2023

  We have attached the deposit reconciliation for the deposit funds already returned to ****. 
  
  
  Our final offer is to pay for the $59 pest control vendor and waive the late fees $69.75. For a total of $128.75. If **** chooses to accept this we will send a final resolution agreement for him to sign and issue the check.
  
  
  To address specific items. December rent was never paid. The deposit is NOT for the purposes of the payment of the rent. From the lease: "Resident shall not apply or use any portion of the Deposit as an offset or reduction to the payment of rent or other sums due under this Lease at any time for any reason whatsoever. Landlord shall have the right to apply such portion(s) of the Deposit reasonably necessary to remedy any default(s) by Resident in the payment of rent or any other sum, or to repair any damage to the Premises or to Landlords property caused by Resident."
  
  On the lease renewal date, October 31, 2022, **** gave notice to vacate the property at the end of his lease, December 31, 2022. The property manager that **** worked directly with is no longer at 8z. However as your lease stated, "Resident acknowledges that neither Landlord nor any of Landlords representatives have made any verbal promises or representations not contained herein, and that Landlords agents have no authority to waive, amend, modify, or terminate this Lease or any part of it, unless in writing, and no authority to make promises, representations, or Leases that impose any duties or obligations on Landlord unless in writing." **** moved out of the property, with us receiving notice by email on December 19th by email, and without a signed termination form used for the purpose of ending a lease early to ensure that both parties are aware of their responsibilities.

• Initial Complaint

  Date:01/11/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My husband and I were tenants of 8z from '19 until fall of '22. In the final year of our lease, we began to notice communication issues with 8z (i.e., delays in maintenance requests, property manager unresponsive via phone/email, etc.). As an example, due to lack of response from our assigned property manager (**) and inability to get through to the company via phone, we had to contact our initial leasing agent via text (and the ** via email) to notify 8z we would be moved out a few weeks before the lease end and that we scheduled a move out clean for a few days after we vacated as we were moving out of state. 8z communicated that a lockbox would be delivered for showing purposes and for us to leave keys, but a lockbox was never received, leaving us to provide one upon move out.After our lease end, we attempted to inquire via phone and email about the process of receiving our deposit refund with no response. Eventually, we were able to speak with the new ** and receive the necessary forms. At the time, the ** did not indicate that further cleaning was necessary in the home beyond the required carpet cleaning of the home's single carpeted room as indicated in the lease. We received notice of our refund via email which included a $360 cleaning charge. Surprised that we were being charged $360 after already paying for a move out clean upon our departure (with photos to show for it), we requested an itemized receipt for the charge, but only received a copy of an unitemized invoice via mail. We spoke with the new ** via phone and were promised a move out report with details of the cleaning would be provided (this was also stated in writing). We reached directly out to the cleaning vendor to inquire about details of the cleaning, but 8z would not authorize them to disclose any notes. After multiple requests via email and phone, we have not received any justification for the charge $360 cleaning charge and conclude it is unwarranted.

  Customer Answer

  Date: 01/17/2023

  As an update to complaint #********: The businesss contact (referred to as the new PM in the complaint) contacted me via phone today (1/12/23) and stated that a full refund of the $360 would be issued. I will provide an update once this has been refunded, but it seems that no further action is required for this complaint at this time. 

   

  Kind regards, and thank you,

  ***********************

  Sent from my iPhone

  Customer Answer

  Date: 01/23/2023

  Hello BBB team,
   
  I received the update regarding the closure of complaint #********. This complaint may need to be reopened as the business has not yet followed through with the solution (i.e., a refund) detailed in my previous email. If it is advised to wait a few more days to reopen the complaint, that is also okay with me. However, I wanted to send notice that the refund has not been received. 
   
  Thank you very much for your continued support in this matter.
   
  Kind regards,
  *******
  

  
  

  Business Response

  Date: 01/26/2023

  Hi *******,
  
  I understand your frustrations with our staff's communication and apologize for the delay. We received the update to your complaint with the BBB and would like to address your refund request regarding your security deposit.
  
  After reviewing your security deposit reconciliation, I see that you were charged $360 for the move out cleaning fee. We are offering you a refund of $360 for the move out cleaning fee. If you are willing to agree to this refund, and sign a security deposit final settlement agreement, we can have a check put in the mail this week.
  
  The forwarding address that we have for you is:
  28 *****************
  *********, ** 28803
  
  Again, I apologize that our team did not respond to your concerns in a timely manner.

  Customer Answer

  Date: 01/31/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Please remove my address from the publicly available response. Thank you for your assistance in this matter.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:01/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We (my wife and I) are renting from 8z rentals and recently had a clogged drain in our home located beneath our kitchen sink. After 3 months and three seperate visits we had a plumber snake our drain. During the snaking of the drain the pipes became dislodged and broke off from one another due to faulty installation. This happened on Saturday 1/7 at approximately 11AM. At this time the plumber suggested we shut off the water because the pipes are no longer connected and any running water could cause major water damage. He did not have ability to reattach the pipes as they were under the floorboards. In order to reattach the pipes contracted plumber needed approval from 8Z rentals. 8z rentals has been contacted 10+ times in the past 48 hours about the broken pipe and been completely unresponsive. We contacted 8z's emergency line, but they were unable to get in touch with the property manager. We emailed the property manager directly. I left a voicemail at 8Z's line. The plumbers have called 8z directly. Meanwhile we are without running water at our home for 48 hours. 8z continues to fail their responsibility as a landlord/property manager. If you look at their reviews on ****** you will see tens of negative reviews about failure to adequately perform their responsibilities. This is a clear pattern and I am one of many tenants who are being denied basic tenant rights by an incredibly irresponsible organization.

  Business Response

  Date: 01/17/2023

  8z Rentals coordinated and all repairs were completed by 1/11/2023. This repair is closed and completed per the tenant's request. During the repair, tenants did not have water to the kitchen sink, but water to bathrooms/toilets were still operable the entire time. Water was shut off at the sink, and not at the water main. Below is the full detailed account of how this service request was responded to by 8z Rentals' property management and maintenance coordinator teams:
  

  
  Our plumbing vendor was at the tenants home on Saturday 1/7/23 working on the issue in question, which was the kitchen sink that had a slow drain. Planet Plumbing however needed approval to complete additional repairs. The tenants contacted our after hours emergency line, ******* in an effort to obtain approval. 
  
  
  We confirmed with Planet Plumbing that the tenants had water, however they were unable to use the kitchen sink until approval was received to complete the necessary repairs since the plumbing line connected to the sink was disconnected. However, when the tenants called the emergency line they indicated they had no water throughout the entire home, which was not accurate. Although we understand this was an inconvenience it was not a true emergency. 
  
  
  Before our offices opened Monday 1/9/22 our maintenance coordinator, Lexi, had already been working on addressing the issue and had the vendor go back out that day (Monday) to provide an estimate, which was forwarded to the owner and approved that day as well. Planet Plumbing returned on Wednesday 1/11/22 to complete the repairs. Unfortunately we could not get them out sooner as they had several techs call in sick and were short-handed, however all steps taken were completed within a reasonable time.

• Initial Complaint

  Date:11/01/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They over charged for cleaning of a rental I had. ****************************************************** damage deposit was $1,795 dollars. They charged $347 for carpet cleaning and $647 for cleaning the house. I cleaned the place before I left, mowed the lawn, dusted and moped everything. Not one thing was dirty in this rental. I have pictures. They are lying if they actually paid anyone except some friends or themselves for any of the cleaning. The place was left in immaculate condition. I filled nail holes and painted even. I demand a refund from this fraudulent company. Regards,***********************

  Business Response

  Date: 11/10/2022

  While the tenant had completed some housekeeping tasks at move out, housekeeping was needed for surface cleaning that was incomplete and overlooked by tenant. Move out photos are attached in a PDF showing cleaning needed for surfaces and fixtures including handprints and smudges from interior doors, closets, and lightswitch plates, cleaning a dirty bathtub in the full bathroom, dirt and duster from kitchen drawers and cabinets, food and soap residue from oven, and soap residue from refrigerator shelves.
  

  Housekeeping services are hired at the $55/hr rate by a third party housekeeping vendor. While many times tenants feel that dusting and moping are sufficient for move out, tenants often overlook deep cleaning tasks like wiping the baseboards, window *****, cabinets which are scrutinized by tenants who move in next.
  
  Carpet cleaning is required in the lease which states: Landlord shall hire a professional carpet cleaning company to clean all carpeted areas in the Property and will deduct the cost of such cleaning from Residents Security Deposit. The carpet cleaning entailed 3 bedrooms, living room, hallway and 14 stairs. The $347 charge is in line with carpet cleaning rates for that many rooms and stairs in ********.
  
  It was apparent that the tenant tended to the lawn, as is the responsibility of the tenant, and no landscaping vendor was needed or hired.
  

  Tenants are also responsible for filling and painting over holes they made during their tenancy. The tenant adequately did this for holes they made and no there were no handyman charges for wall repair/painting.
  

  8z Rentals does not mark up, or profit in any way, from the cleaning or maintenance for any of the vendors that we work with.  The invoices are attached. The carpet cleaning company and housekeeping company are local ***************** companies that we have selected based on their reputation and availability to respond for rental property turnovers. We have no association beyond a transactional relationship with neither the housekeeping nor carpet cleaning vendors. 

  Customer Answer

  Date: 11/11/2022

   
  Complaint: 18342481
  
  I am rejecting this response because:

  I should not have to pay for some fingerprints that could have been put on anything by anyone looking to rent, inspecting, etc.

  The porch had dust, really? The wind blows there, that is not at all legitimate to claim. The porch was that way when I moved in

  and I had to clean it.  The bathrooms were cleaned extensively by me. I noted that the tubs and sinks had marks in them when I moved in.

  This is also wrong information.  $55 an hour to clean some finger prints really?  I cleaned the stove and refrigerator also, mop boards and everything.

  They are manipulating the scenario to keep my money is all.

  
  Sincerely,
  
  ***********************

  Business Response

  Date: 11/28/2022

  As 8z Rentals Property Manager ************************* wrote to ***** on 9/15/2022: "there were some areas that still needed some light cleaning." It looks like our hired housekeeping vendors worked beyond the light cleaning which they were hired for. Typical light cleaning housekeeping charges for a comparably sized single family home are $250. The housekeeping invoice was for $687.50. We will offer to cover $437.50 of refunds/concessions for housekeeping where they continued deep scrubbing beyond the light cleaning they were hired for. Our housekeeping vendor is thorough in returning properties to excellent condition for photos and showings but in this case did a deeper cleaning than the light housekeeping they were hired for. 
  
  
  Our records did not indicate or include a receipt from ***** that he had hired professional carpet cleaning as is required in the lease: Landlord shall hire a professional carpet cleaning company to clean all carpeted areas in the Property and will deduct the cost of such cleaning from Residents Security Deposit. We are not offering any concessions to the $347 carpet cleaning charge from the deposit reconciliation.
  
  
  Our final offer to resolve this dispute is $437.50 of refunds/concessions to ***** for housekeeping that was completed by the vendor in excess of the light cleaning that ****** had indicated was necessary. Per our standard deposit reconciliation procedures at 8z Rentals we require tenants to sign a Mutual Release and Final Settlement document to close a deposit dispute before we issue a refund check.  Please let us know if the complainant accepts the offer so we can prepare the Mutual Release and Final Settlement documents.  Once they are signed and returned a refund check in the amount of $437.50 will be issued.

  Customer Answer

  Date: 12/05/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:10/19/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I departed this rental property general wear and tear items were deducted from my security deposit as well as items discussed and approved by previous owner.8Z did not take over the utilities after I moved out so I was responsible for 1 months water and 2 months electric until they finally found a new tenant.They also didnt get a new lease signed for the homeowner. Just bad business all around

  Business Response

  Date: 10/28/2022

  8z Rentals took on the management of his property during the Bashams tenancy after a change in ownership of the property. The tenants lease was expired and on a month to month status when we took it over. 

  We had been in contact with the Bashams regarding the deposit reconciliation which you will see attached. The property was left in unacceptable condition. The tenants left significant personal property behind which required haulaway of old mattresses, sofas, bookcases, and other personal property in the yard, and garage. Yard care is a responsibility of the tenant and required cleanup. The property owner covered many additional expenses which were not charged to the Bashams. The Bashams were charged for damages and missing parts like smoke detectors, light bulbs, blinds which is detailed in the invoices. We offered accommodations to their deposit reconciliation that we will go into detail below, which the Bashams declined to sign and accept.
  

  Regarding general wear and tear and deductions from the security deposit. ****** stated, When I departed this rental property general wear and tear items were deducted from my security deposit as well as items discussed and approved by previous owner.
  

  Several of the items ****** disputed while corresponding about the security deposit reconciliation were not charged back to her and were charged to the property owner. Additionally, there were several damages to the painting as well as carpeting from pet stains, urine, and fraying that SHE WAS NOT charged for including painting, damages, flooring replacement or carpet cleaning. Specific damages and missing parts are detailed in the service invoices.
  

  8z Rentals offered the following accommodations with ************************* on 10/13/2022 and sent the tenant the dispute form and the tenant declined to sign on 10/24/2022.
  

  Housekeeping: this expense was split evenly with the owner, tenants portion of the expense: $253.80
  Maintenance: 1 hour of labor $65 and parts which included the missing light globe $15, toilet paper holder $5, and caulking $5, total $90. 
  Lawn mowing 1 week standard rate of $35
  

  Itemized adjustments:
  +$62.09 (existing refund amount from deposit reconciliation)
  +$378.80 (proposed adjustment credit)
  =
   $440.89 (proposed accommodations with adjustments but declined by tenant on 10/24)
  

  Regarding utilities. ****** stated, 8Z did not take over the utilities after I moved out so I was responsible for 1 months water and 2 months electric until they finally found a new tenant.

  The Bashams original lease stipulated that the tenant was responsible for all utilities. It does not specifically state they are responsible for shutting it off but that is common practice. The utilities were not billed back to Bashams for any duration that 8z Rentals did not have possession. They were responsible for the water charges for June 1st and 2nd, as you will see in red on the water bill that she attached to her complaint. Tenants were responsible for the past due charges of $119.31 (which ****** noted she paid for on her invoice), and June 1st and 2nd for $1.98, which can be found on the deposit reconciliation. The property owner was responsible for June ****th ($55.39). The Bashams paid an *********** of $100.75, but as common practice it is a tenants responsibility to ensure service is disconnected or taken out of their name when vacating a leased residence. 

  Regarding leases after their tenancy. ****** stated, They also didnt get a new lease signed for the homeowner. Just bad business all around. 

  The tenant was required to give a 30 day notice to vacate. The Bashams first notified 8z Rentals on 5/18/2022 that they had intent to vacate ther month to month lease by the end of May. On 6/2/22 we received confirmation of possession, which we did not charge the rent for unrecovered rent to fulfill the 30 day requirement from 6/3 - 6/18 which is $600 at $2000/month rent. The Bashams have no interest in leases by other individuals at that property after they ended their tenancy.