Business ProfileforTeamSnap, Inc.

I have utilized TeamSnap for over a year, paying $13.99/month for an upgraded membership with 'Premium Support'. This spring I utilized the invoicing feature to collect tournament fees from Team Parents. The software has glitched and won't allow me to input account information to transfer the paid invoices out of TeamSnap. I started a Support ticket 3 weeks ago and the only option is to communicate by email. 11 days ago they finally responded and told me to sign out and back in. I attempted this. I told them it still was not working. They told me they were escalating the issue and I have not heard back. They are now ignoring emails (the only support option). The parents of the team are unable to request a refund for the invoices they paid and I'm unable to withdraw. So, TeamSnap essentially has our funds frozen in their system and I am unable to pay the Tournament Fees to the outside organizations to get our team registered. My recommendation is to avoid this company if possible. This situation is ridiculous. Any company that plays middle man with thousands of dollars in team funds should have a live support option especially when charging a paid membership that states it comes with 'Premium Support'.