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Business Profile

Landscape Supply

Colorado Wholesale Landscape Supply

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Landscape Supply.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/05/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged 25% over quoted price on my purchase.I obtained quotes for 2.5 tons of pea gravel from 3 businesses. Colorado Wholesale Landscape Supply quoted $35.95 per ton and $105.00 for delivery. I ordered 2.5 tons from them, for a total of $204.34, tax included, which they confirmed. ( see first attachment) But on delivery on March 27, 2024, they charged me for 2.9 tons at $39.95 per ton plus $125.00 for delivery, for a total of $253.03. (see second attachment) I called them at least 3 times trying to get them to fix the overcharge. Each time I got a version of "We'll look into it and call you back". Noone called me; the overcharge stands.

    Business Response

    Date: 06/28/2024

    We are sorry to hear that you are not happy with Colorado Wholesale.  I was able to talk with my manager and I was told that they did reach back out to you and let you know that we would be willing to refund the difference in the rock which is $12.00.  We also have signs posted in the store that state what the delivery will cost.  everything is based on Gps miles from our location.  you were given an estimate and when it came down us delivering you load we Gps your house and I came up under 10 miles.  Which would be normally $125.00.  My manager also let me know that he told you we could refund the difference of $20.00.  The only thing we asked is that you would have to come in so that we could put the money back on your card.  You refused to come in and we are not able to return money with out the card that it was bought on.  So to solve any issues you might still have feel free to come on in and we can refund your money we are here everyday from 7:30 to 4pm.

    Customer Answer

    Date: 07/09/2024

     
    Complaint: 21785098

    I am rejecting this response because:

    1.Since all of my dealings with the business were over the phone, what they post in their office is irrelevant.

    2. The business never offered to refund any of my money. Their only response to me was "We'll look into it and get back to you". No-one did.

    3. The business never asked me to come in to get a refund. Therefore, I could not have refused to come in.

    I am disappointed by their dishonesty.

    Sincerely,

    *******************************

    Business Response

    Date: 07/23/2024

    We are a small business just trying to make it in the world. I'm sorry you feel jaded and take an advantage of. I put the offer out there for you to come in and get your money back for the difference. I am not allowed to refund money over the phone unfortunately or I would have done that I'm not going to play back and forth he said she said anymore. So if you'd like your money back feel free to come in if not feel free to drop everything and move on with your life.

    Customer Answer

    Date: 07/30/2024

     
    Complaint: 21785098

    I am rejecting this response because, if I understand their offer correctly, they are offering me $20.00. That is not acceptable. They owe me $49.00

    Sincerely,

    *******************************

Colorado Wholesale Landscape Supply is NOT a BBB Accredited Business.

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