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Business Profile

Construction

MBSquared Construction

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:11/30/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Multiple delays: one delay was due to **** taking on another job during our project and it took longer than he expected. It took 4 months from our deposit being made to the project starting. Told 6-8 weeks for our basement and 1-2 weeks for flooring in the rest of our house. Took over 6 months to complete the small basement. Problems: sink installed in the wrong place, a hole in the wall to the crawl space without a door, a towel rack not anchored or secure, a busted pipe and wet insulation due to holes in house not being sealed during plumbing, a leaking sink due to a defect never communicated, buckling and uneven flooring, sloppy tiling/grout and monetary loss.Dishonest: over $9,000 in a flooring deposit for the rest of the house given. Due to dissatisfaction with basement, we chose to find another contractor for the flooring. **** spent our deposit. It took 5 months to gather the funds. Because of delay, the cost went up to do the rest of the house by $5k. We had chosen basement floor before project started. Told multiple times flooring would start and it didn't. Flooring we chose ended up discontinued. Instead of telling us, he picked out flooring he felt was similar and installed it. I noticed it was wrong and found out it was $3/sq ft cheaper than what we chose and paid for. He then pressured us into choosing one that was in stock so he could install quickly which still didnt happen. It then had to be ripped up because the ground wasn't leveled prior so there were huge pockets (still an issue). **** had 1 contractor doing the work but he was the project manager and he was onsite maybe 5 times the entire time. His contractor was loud, on the phone with friends for hours, swearing, leaving food and piles of spit out sunflower seeds. He would tell ************* was here when he never came. **** wouldn't know because he was never here. We have had issues throughout the project such as hot water not being left off, emergency water shut off being dry walled over, etc.

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