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Complaint Details
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Initial Complaint
09/01/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have an auto loan through PMCU, I have full coverage on my vehicle and always have. This information has been provided to them several times, their name added as the lean holder in fact, which again was provided to them. The kept sending letters stating they were going to add a $12,668 policy to our loan. Again they were sent the insurance information. They response to give them 72 hours to apply it to our account. This was not done and my husband was called letting him know they were adding this ridiculous amount of money to our loan balance. My husband again told them the vehicle has full insurance and their name has been added, yet the problem is not resolved and this unorganized organization is trying to add $12,688 to our loan balance. This has to be illegal. The vehicle is insured and has also been insured this is verifiable.
Business response
09/08/2022
We would like to thank the consumer for taking the time to express their concerns and provide details around their experience. We have reached out to the consumer directly to resolve the issue and have shared contact information for any additional concerns.
The letter that was sent to the member is attached for your reference.Initial Complaint
07/01/2022
- Complaint Type:
- Billing Issues
- Status:
- Resolved
I visited the Premier Members Credit Union bank office to open an account. After providing my drivers license and contact information from the teller, I sat down in the waiting area. I waited for ***************************************** their office on their computer. The other employee was with a customer and it looked like they were going to be a long time (i.e. more than 15 minutes more). Due to the wait of what seemed to be over 30 minutes, I left the bank office, and decided that I would apply for my business account online.I applied for a business account online ******************** Services LLC DBA *********************** I received a letter stating that my credit was an issue, and I was denied because I had a home mortgage. To be clear, I have an 830 FICO score which is 20 points below the BEST score possible. I have ZERO late payments. I pay off my credit card balances EVERY MONTH. I own a home so therefore I have a mortgage. I called the phone number on the letter that was sent to me, and the customer service person who answered acted as if they didn't know how to respond to my request. I explained to them that it is normal to have a mortgage, and that an 830 credit score is near perfect!I asked for someone to call me back and/or email me. I provided my email and phone number, and I have received zero response. I would like a review of my application and a response from Premier Members Credit Union by a human being. I would like an explanation on why my almost perfect credit score is insufficient, or why owning a home prevents an LLC owner from opening up a bank account.Business response
07/14/2022
Premier Members Credit Union has received this complaint. We are researching the situation and will respond again when more information is available.Business response
07/19/2022
Premier Members Credit Union would like to thank the consumer for taking the time to express their concerns and provide details around their experience. We have researched the issue and worked directly with the consumer to resolve their issues.Customer response
07/25/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
11/19/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I had a car loan thru premier members credit union i paid off the car in September never received the title. I called and they told me they sent it out in October but its November the sent it thru regular mail not certified. Now i have to wait for them to send a lien hold release letter so i can go to dmv and get title. Talked to a lady the second time she told me there is nothing she can do. I asked to speak to someone who could help she first told me no then she had a man Al ****** get on the phone and he was every rude and condescending.Business response
11/19/2021
Thank you for notifying Premier Members Credit Union about this situation. I have forwarded the complaint to our management team, who will work to reserch and resolve the situation. I will reply again when I have additional information. Thank you.Business response
12/03/2021
We would like to thank the consumer for taking the time to express their concerns and provide details around their experience. We have reached out to the consumer directly to resolve this issue. We encourage the consumer to contact us with further questions.Initial Complaint
10/19/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
I opened a HELOC account with the credit union to pay down some debt. The bank offered to send checks out directly from the bank toward the first few debts. I accepted. Checks went out at the opening of the account on 9/1/2021. On 10/1/2021 I noticed that one of the checks had been lost in the mail in the amount of $5,903.42. I paid the debt out of a personal check from the account and then proceeded to put astop pay on the lost check. I contacted the bank, they said it would be fine, and drove 30 minutes to the 84th and Federal branch to sign and notarize a document toward the stop pay. I was advised by several agents that the funds would be put back within one week. Since then I have been advised that the check was a money order, which I was never advised of, and the funds cannot be returned for 90 days. They claim they cannot do a stop pay. Out of the 4-5 agents I was dealing with - none of this was mentioned. I know you can put a stop payment on a **** money order. I'm out $5,903.4Business response
10/19/2021
We have received this complaint, and have forwarded it to the appropriate department for comments and resolution. I will reply again as I receive additional information. Thank you for bringing the situation to our attention.Business response
10/26/2021
We contacted and thanked the member for taking the time to express their concerns, and provide details around their experience. We have resolved the issue with the member directly and sincerely apologize for any inconvenience. We encourage the member to contact us with further questions,and appreciate their continued business.
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Get a QuoteCustomer Complaints Summary
15 total complaints in the last 3 years.
3 complaints closed in the last 12 months.